Loss Prevention Associate Resume Example
Love this resume?Build Your Own Now
LOSS PREVENTION ASSOCIATE
Summary
Hardworking and reliable with strong ability in multitasking and fast learning. Offering computer skills, customer service, fluent in Creole and a team player. Highly organized, proactive and punctual with team-oriented mentality.
Skills
- CCTV Systems
- Risk management
- Investigation and interrogation
- Friendly, positive attitude
- Microsoft Office
- Multitasking
- Working collaboratively
- Time management
- Relationship building
- Leadership
- Basic math
- Organizational skills
- Decision-making
- Team management
- Documentation skills
- Driving and transportation
- Confidentiality understanding
- Safe driving techniques
- Route management
- Coordination
- Customer service
- Team building
- Cash register operation
- Merchandise restocking
- Credit and cash transactions
- Cash drawer balancing
- Customer greeting
- ID verification
- Customer assistance
- Loss prevention
- Security monitoring
- Cash management
- Payment processing
- Product displays
- Merchandise stocking
- Able to lift 50 lbs.
- Stockroom procedures
- Work ethic
Experience
01/2020 - CurrentLoss Prevention Associate, Von Maur, Greenwood , IN
- Identified potential shoplifters and alerted management.
- Noted and followed up on any unusual behavior.
- Protected assets by maintaining store compliance with security schematics.
- Partnered with store managers on basis to conduct loss investigations.
- Maintained store compliance with physical security schematics to protect assets.
- Assisted with internal investigations into personnel theft or fraud by [Action] and [Action].
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Implemented both individual and group training for executive and loss prevention personnel.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
01/2020 - 02/2021Driver, The Dimarco Group, Vestal , NY
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Delivered goods and services to customers on time and in excellent condition.
- Logged deliveries in [Type] system, including drop-off times and any special conditions.
- Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Transported clients to specified destinations safely and on-time.
- Cleaned vehicle regularly to maintain professional appearance.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Consulted with customers to gain feedback and address concerns with products or services.
- Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
08/2016 - 12/2019Customer Service Staff Member, Adia, Joliet , IL
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Translated services for [Number]-person team to serve [Language]-speaking customer needs.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
01/2016 - 08/2017Grillman, Wendy's Co, City , STATE
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
06/2016High School DiplomaPiper High School, City, State
Associate of Arts, Mechanical EngineeringBroward College, City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Strong summary
Resume Overview
School Attended
- Piper High School
- Broward College
Job Titles Held:
- Loss Prevention Associate
- Driver
- Customer Service Staff Member
- Grillman
Degrees
- High School Diploma
Associate of Arts , Mechanical Engineering
Similar Resumes
