loss prevention associate resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking and reliable with strong ability in multitasking and fast learning. Offering computer skills, customer service, fluent in Creole and a team player. Highly organized, proactive and punctual with team-oriented mentality.

  • CCTV Systems
  • Risk management
  • Investigation and interrogation
  • Friendly, positive attitude
  • Microsoft Office
  • Multitasking
  • Working collaboratively
  • Time management
  • Relationship building
  • Leadership
  • Basic math
  • Organizational skills
  • Decision-making
  • Team management
  • Documentation skills
  • Driving and transportation
  • Confidentiality understanding
  • Safe driving techniques
  • Route management
  • Coordination
  • Customer service
  • Team building
  • Cash register operation
  • Merchandise restocking
  • Credit and cash transactions
  • Cash drawer balancing
  • Customer greeting
  • ID verification
  • Customer assistance
  • Loss prevention
  • Security monitoring
  • Cash management
  • Payment processing
  • Product displays
  • Merchandise stocking
  • Able to lift 50 lbs.
  • Stockroom procedures
  • Work ethic
Loss Prevention Associate, 01/2020 - Current
Von Maur Greenwood, IN,
  • Identified potential shoplifters and alerted management.
  • Noted and followed up on any unusual behavior.
  • Protected assets by maintaining store compliance with security schematics.
  • Partnered with store managers on basis to conduct loss investigations.
  • Maintained store compliance with physical security schematics to protect assets.
  • Assisted with internal investigations into personnel theft or fraud by [Action] and [Action].
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Driver, 01/2020 - 02/2021
The Dimarco Group Vestal, NY,
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Delivered goods and services to customers on time and in excellent condition.
  • Logged deliveries in [Type] system, including drop-off times and any special conditions.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Transported clients to specified destinations safely and on-time.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
Customer Service Staff Member, 08/2016 - 12/2019
Adia Joliet, IL,
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Grillman, 01/2016 - 08/2017
Wendy's Co City, STATE,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
High School Diploma: , Expected in 06/2016
Piper High School - Sunrise, FL
Status -
Associate of Arts: Mechanical Engineering, Expected in
Broward College - Fort Lauderdale, FL
Status -

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Resume Overview

School Attended

  • Piper High School
  • Broward College

Job Titles Held:

  • Loss Prevention Associate
  • Driver
  • Customer Service Staff Member
  • Grillman


  • High School Diploma
  • Associate of Arts

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