Skilled Chef with 4 years of culinary experience. Strong leadership and team-building capabilities. Recognized for japanesse and Colombian cuisine
Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.
Attentive Waitress with superior knowledge of mexican, colombian and japanesse dining and dedication to fantastic dining experiences. Trained in POS systems serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Skills
Food preparation
Screenwriting
Marketing Materials
Portion Control
Portioning
Food Allergy Understanding
Menu Development
Contract closeouts
Loss prevention controls
Closing process facilitation
Foreclosure document review
Negotiation and closing
Foreclosure locating
Work station cleaning
Order accuracy
Work History
01/2020 to 10/2020
Internet ManagerLithia Motors – Odessa, TX,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assisted customers by answering questions and fulfilling requests.
Recruited, managed and motivated 25-member retail team to give every guest positive and memorable experiences.
Increased sales 30% by offering advice on purchases and promoting additional products.
Assisted customers with locating and choosing merchandise in any store department.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
05/2020 to 09/2020
Sois ChefWissam Baki – City, STATE,
Planned promotional menu additions based on seasonal pricing and product availability.
Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
Developed recipes and menus by applying understanding of market demand and culinary trends,
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Maintained well-organized mise en place to keep work efficient and consistent.
Implemented successful cross-marketing strategies such as food and wine pairings.
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Introduced new market items and spearheaded production of highly popular Sunday brunch.
Properly handled and stored food to eliminate illness and prevent cross-contamination.
Monitored line processes to maintain consistency in quality, quantity and presentation.
Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
10/2019 to 02/2020
Los Fernandez RestaurantMariella Fernandez – City, STATE,
Stayed up to date on menu Clairees to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Performed complete opening, closing and shift Clairee duties to keep restaurant working efficiently and teams ready to meet customer needs
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Set dining tables to prepare for diverse types of events and follow strict service standards
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Assisted with various banquet food stations, set up and service to multiple dining areas
Folded napkins and prepared silverware sets to provide adequate supply for host station
Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Coordinated 20 events throughout 20 banquet spaces, including weddings, reunions, and corporate meetings
Managed event contracts, including estimates, event profiles and post-event summaries
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Managed food resources, memorized orders and wrote patron's food orders on slips in 130-seat restaurant
Monitored guests for intoxication and immediately reported concerns to management
Suggested appropriate food and drink pairings to increase per-ticket sales
Used cash registers and credit card machines to cash out customers, handling up to $5000 in cash per event
Collected credit card, cash and gift certificate payments from customers and made proper Clairee for cash transactions
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
Scheduled reservations and managed seating arrangements
Maintained customer satisfaction by clarifying questions about orders and specialty items
Prepared beverages and filled food orders for customers
Verified all of the restaurant and lounge exceeded state and federal cleanliness standards
Loaded trays with accessories, including eating utensils, napkins and condiments
Checked identification to enforce age requirement for alcoholic beverages
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
Restocked salad bar and buffet for lunch and dinner service
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
01/2016 to 01/2018
Kibo Sushi BarCAROLINA CHANG – City, STATE,
Led and directed team members on effective methods, operations and procedures.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Prepared for and executed new menu implementations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Reduced labor costs maintaining excellent service and profit levels.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Managed 15-person team of cooks and back of house staff for high-end restaurant.
Achieved highest employee retention rate in region.
Interacted positively with customers while promoting hotel facilities and services.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Met, greeted and encouraged feedback from customers and used feedback to implement positive Clairees within restaurant.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Carefully interviewed, selected, trained and supervised staff.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu Clairees.
01/2011 to 12/2015
INVERSIONES ABACONANGEL GUSTAVO ROMERO CARRANZA – City, STATE,
Guided and directed third-party inspectors through project construction, commissioning and closeout.
Scheduled utility service providers according to project timelines.
Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
Monitored supply levels and identified cost-effective materials to reduce project expenses.
Provided safety kits to all construction personnel, fully complying with job site safety protocols.
Implemented systems to improve process efficiency and reduce project duration.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
Assisted operations group with obtaining warranty service repairs.
Implemented emergency resolution initiatives to reduce process lags.
Prepared regular interval progress reports.
Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems.
Scheduled all contractors and materials deliveries.
Promoted compliant practices and established well coordinated strategies and procures to reduce risks.
Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
Acquired notices of completion and compliance certifications from vendors and consultants.
Implemented practical project documentation systems to strengthen traceability.
Prepared and followed through on all required punch lists.
Supervised operations to execute quality control and resolve developing issues.
Trained and promoted continued education for all onsite crew members.
Coordinated and enforced scope of work for subcontractors and vendors.
Reduced process downtime by restructuring ongoing projects, ensuring quality and compliance.
Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
Determined project schedule, including sequencing all construction activities for optimal efficiency.
Coordinated with site personnel, clients and local government officials to ensure on-time project delivery.
Identified and fixed issues during all phases of production.
Developed solutions and strategies across customer industries by capitalizing on emerging trends.
Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
Interviewed, hired and trained new workers.
Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
Reviewed plans and specifications during schematic design of pre-construction.
Obtained building and specialty permits from local jurisdictional agencies.
Collaborated with construction administration consultants to schedule field observations.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Offered direction to landscape architects on all landscaping projects.
Reported quality of performance on site to all site construction managers.
Coordinated work of multiple contractors.
Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
Communicated daily with vendors to keep project fully operational.
Monitored residential, commercial, remodels and new construction projects.
Avoided construction delays by efficiently following through with all site inspections.
Offered technical assistance to service providers.
Maintained zero site accidents and lost work days for 6 years.
Ensured projects were completed according to approved time, quality and cost estimates.
03/2006 to 12/2008
REUTERSFEDERICO DE MARIN – City, STATE,
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Assessed data and information to verify entry, calculation and billing code accuracy.
Entered figures using 10-key calculator to compute data quickly.
Reported financial data and updated financial records in ledgers and journals.
Organized budget documentation and tracked expenses to maintain tight business controls.
Evaluated office processes, making suggestions to improve efficiency.
Observed strict confidentiality rules to maintain data integrity and protect clients.
Provided exceptional service to customers requiring assistance such as account questions.
Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
Managed office inventory and ordered new supplies when items were running low.
Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Education
Expected in 07/2003
High School Diploma: WASHINGTON ACADEMY - CARACAS, VENEZUELA, GPA:
Expected in 09/2007
Associate of Science: Business Administration And Management Universidad Nueva Esparta - Caracas, Venezuela, GPA:
Graduated cum laude
Professional development completed in 4 yearsd
Majored in buisness
Expected in 2007
Associate of Arts: Chef Training Instituto Gastronomico Americano (IGA) - Caracas, Venezuela, GPA:
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