I have over 5 years experience in retail management, but over 10 years of retail sales experience. Also I have 5 Years experience in makeup artistry in Bridal, Beauty, and Special Fx. I am able to demonstrate different ideas of developing ways to meeting goals with absolutely no supervision. Absolutely experienced and confident in demonstrating and teaching makeup applications to clients and my team. Ability to keep up with all the latest Makeup and Skin care trends on all social medias. Excellent oral and written communication skills including report writing, knowledge of the AS/400 database system, MS Excel, MS PowerPoint, and MS Word, as well as the ability to learn new technology. I am able to perform work duties in an orderly, efficient, and accurate manner. Experienced in tracking, maintaining, meeting and exceeding sales goals.
organized in managing, leading, and training my team efficiently
effectively and efficiently train my team on upcoming products in our look boutique department
Skilled Makeup Artist
Demonstrate leadership ability and able to motivate other to accomplish goals
Ability to keep up with all the latest trends in social media instagram, twitter, facebook, youtube etc. for all the makeup trends and newest skin care trends
Look Boutique Lead November 2012 to CurrentLOOK Boutique/Walgreens － Los Angeles, CA
3 years experience in Training my LOOK boutique Team on makeup techniques, skin care products, sales techniques, and latest makeup trends
Check inventory, shipments, sales per department, receiving, and item maintenance all through the AS/400 database system.
Compute accounts receivable to assure accuracy of cash sales and receipts.
Help train Beauty Advisors in area of Beauty, Makeup, and Skin care.
Answer and direct phone calls.
Resolve customer issues and answers questions to ensure a positive customer experience.
Order and maintain material inventory for 35 vendors.
Recommend items for sale, including trade-up and/or companion items.
Monitor and analyze the customer service provided by team members and offer feedback and coaching.
Perform and supervise merchandising by planning and ensuring the implementation, sets, resets and revisions.
Receive financial performance data for the department
In charge of scheduling team members weekly hours to be worked.
Conduct transactions for sales, returns and exchanges.
Process received material and their invoices for payment and prepare monthly accruals.
Work with Store Manager and suppliers to create and schedule in-store events and to increase sales and customer service levels.
In charge of developing, hiring, training and motivating LOOK Boutique team members in accordance with Company policies and procedures.
Serve as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
Responsible for filing paperwork and LOOK Boutique department file maintenance.
Perform other office administrative tasks such as filing, bookkeeping, maintaining daily, weekly, monthly sales, and have weekly conference calls with corporate office to strategize weekly sales forecast.
Owner January 2010 to January 2011A Wonderland of Cakes － Pico Rivera, CA
Owned and managed a small business, which provided a variety of all-occasion customized cakes and specialty desserts.
Trained my staff of 10 over the year to maintain my business.
Trained classes of 10-20 people, 3 to 4 times a week for cake artistry classed
Handled all aspects of the business including: customer service, sales, purchasing, accounting and employee hiring and training.
Recommended items for sale, including specialty cakes and side items to up my sales.
Performed office administrative tasks such as bookkeeping, accounting management, month end accounting, and product inventory.
Department Supervisor October 2006 to October 2006The Halloween Store － Santa fe Springs, CA
Resolve customer issues and answer questions to ensure a positive customer experience.
Trained all new hires into my department ensuring my team abide by policy and procedures while providing great customer service and up sale techniques.
Trained customer on techniques of Special Fx and how to apply
Maintained records of my teams sales and log
Material Handler/Ground Person May 2005 to October 2009Southern California － Irwindale, CA
Worked with crews to install, maintain and operate overhead and underground systems.
Loaded and unloaded material; raised and lowered material and tools by use of hand lines; dismantled materials removed from line; loaded trucks; dug holes for poles and anchors, and drove ground rods.
Operated trucks/forklifts/jack pallets and power equipment used in overhead and underground line construction and performed miscellaneous manual labor functions as directed.
Complied with OSHA regulations in both the field and a fast pace warehouse operation.
Received orders from truck delivery customers of construction materials including: Transformers, poles, eaves, cross-arms, spools of electrical wire, etc.
Weighed trucks to ensure that material is correct and the right weight.
Received, stored and issued material, tools, equipment and supplies.
Unloaded, unpacked, identified, inspected, and verified shipments received.
Transcribed information, completed forms, and operated computer terminal required to receive, transfer, store, and retrieve construction materials.
Marked and tagged items with various material codes.
Operated motorized material handling equipment.
Assisted with taking inventory and in training and checking on the work of others.
Performed monitoring and maintenance of stored construction material.
Knowledge of material catalogs and warehouse forms, material classification and coding systems.
Learned nomenclature and general purpose warehouse material, equipment, tools, and supplies.
Gained general knowledge of accident prevention rules, safe work practices, and first aid procedures.
Customer Service Dispatcher April 2005 to June 2005Douglas Nissan of Orange － Santa Ana, CA
Trained new hires of the dispatching system.
Assured that correct products and quantities are delivered in a timely manner.
Maintained records of daily production orders and coordinated repairs and maintenance schedules.
Maintained the petty cash fund.
Operated the telephone switchboard by answering incoming calls, transferring callers to appropriate personnel, taking messages, and using the paging/dispatching system.
Documented customers who came into the dealership noting basic demographic information and contact information.
Responsible for any cash deposit greater than $5,000.00.
Sales Associate April 2005 to May 2005Bath & Body Works － Downey, CA
Help build a customer cliente
Maintained my sales goals
Maintained my ability to up sell 2 to 3 products per customer
Maintained the store front look
Provided excellent customer interaction
Sales Associate November 2003 to December 2003Fallas Paredes JM Sales － Pico Rivera, CA
Helped in maintain store front
maintained constant customer service goals and sales
Provided customer with a great store experience while up selling products
Customer Service Specialist II August 1997 to April 2005Southern California Edison － Long Beach, CA
Applied working knowledge of company policies and procedures, as well as California Public Utilities Commission rules and tariffs pertaining to rates, billing, service orders, deposits, collections, and other Company daily functions to assist customers.
Built and improved consumer confidence through direct interface and issue resolution of the customer.
Calculated load cost per hour/month for household appliances and equipment while educating customers.
Exercised strong analytical, investigative, and negotiation skills to achieve a mutually positive outcome while researching and resolving credit issues, payment arrangements, and extensions.
Explained customer bill components, tiered billing structures, and rates by relating complicated details into layman's terms.
Fielded, handled, and managed 30+ outbound billing inquiry calls, 120+ inbound customer service calls on a daily basis resulting in increased program participation.
Kept and processed daily and weekly timekeeping records and productivity reports by entering on-line data, while remaining highly detail oriented and maintaining superior accuracy levels.
Participated actively as a team member during Departmental and/or Company meetings addressing customer issues.
Utilized Lotus Notes calendar, e-mail, and phone/dispatch systems to coordinate appointments for customer and field personnel to conduct utility meter tests and one-on-one meetings to achieve higher customer fulfillment.
Handled upgraded supervisory work on an as need basis.
2011Bellflower Adult School of Cosmetology － Bellflower, CA
Graduated top of my class.
Trained 10-15 people on makeup artistry for 2 months.
General Education, 1997Rio Hondo Community College － Whittier, CAGeneral Education
High School Diploma : 1994El Rancho High School － Pico Rivera, CA
Makeup Artistry, 2011Mt. San Antonio College － Walnut, CA
5 years experience in Training people in Makeup and Skin care
Over 5 years Retail Management
2 Year experience in training new hires
1 year experience teaching classes 3 to 4 times a week.
Great communication skills
Over 10 years experience in retail sales
Over 3 years experience with prestige beauty products
State of California Licensed Esthetician - License No. 96327
Certified Makeup Artist - Mount San Antonio College 2011
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Companies Worked For:
A Wonderland of Cakes
The Halloween Store
Douglas Nissan of Orange
Bath & Body Works
Fallas Paredes JM Sales
Southern California Edison
Bellflower Adult School of Cosmetology
Rio Hondo Community College
El Rancho High School
Mt. San Antonio College
Job Titles Held:
Look Boutique Lead
Material Handler/Ground Person
Customer Service Dispatcher
Customer Service Specialist II
2011 General Education , 1997 High School Diploma : 1994 Makeup Artistry , 2011
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