Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Diligent logistics management professional with 9+ years managing logistics operations. Advanced knowledge of shipment handling and warehouse operations. Computer-savvy and results-driven with proficiency in Microsoft Dynamic, Oracle e-sourcing, logistics suite, SAP product management programs and inventory control databases. Excellent ability to collaborate with diverse cultures. Independent and deadline-focused with demonstrated success in decision-making.

  • Logistics Management
  • Distribution and warehousing
  • Budget planning
  • Travel Retail
  • Project organization
  • Supervision
  • ERP Implementation
  • UAT & Go live
  • Microsoft Dynamics
  • Microsoft Power BI
  • Oracle database
  • System integration
  • Purchase Agreement
  • Order Picking and Processing
  • Vendor management
  • Inventory Tracking
Work History
03/2019 to Current
Logistics Officer Booz Allen Hamilton Inc. New Carrollton, MD,
  • Managed annual freight budget of $2,1 million.
  • Handled day-to-day shipping and receiving overseeing more than 495 packages per day.
  • Negotiated with 4 different freight companies and received annual contracts resulting in cost savings of 28%.
  • Drove 99% DOT & DIFOT on all shipments by developing KPI and applying global logistics solution for the key region.
  • Advised logistics management and structures for staffing levels to maintain adequate numbers.
  • Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
  • Supervised logistics functions and operations which includes SOP & SLA in place.
  • Defined logistics strategy within Qatar Duty Free - Qatar Airways policies and procedures for effective integration of logistics operations.
  • Collaboration & Incoterm negotiation with world top fashion brand for the new project, product launch, popup stores at Hamad International Airport.
  • Logistics Management of 90 boutiques and more than 30 cafes and restaurants spread across 40,000 square metres at Hamad International Airport.
  • Logistics management of all Luxury Fashion stores at Hamad International Airport - Qatar Duty Free, which includes but not limited to: Hugo Boss, Polo Ralph Lauren, Hermes, Moncler, Ermenegildo Zegna, Gucci, Bottega Veneta, Christian Dior, L'Oreal, Clarins, IWC, Richemont Group, Harrods, Michael Kors
  • Identified and analyzed retail & F&B project risks and developed mitigation strategies.
  • Designed complete ERP solution for Qatar Duty Free Logistics under Microsoft Dynamics, including BRD, pre-processing, optimization, post-processing, and interfaces for user interaction, UAT, Go live.
  • Saved $50,000 (+/-) per month by implementing cost-saving initiatives that addressed long-standing problems.
  • Led Logistics team in delivery of Qatar Duty Free project at Hamad International Airport, resulting in efficient storage management (JIT) and on time store opening.
  • Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
  • Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
11/2014 to 03/2019
Logistics Coordinator Acme Brick Tile & More El Paso, TX,
  • Tracked orders and notified customers of status or potential delays.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Collaborated with shipping department staff to facilitate smooth shipment returns to correct vendors.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Worked with vendors to schedule more than 5-8 daily pickups under Incoterm EXW, FOB, FCA and 170 - 200 weekly deliveries including all incoterms.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Coordinated dispatching of 3-5 drivers to accomplish daily delivery requirements.
  • Handled high-volume paperwork and collaborated with Purchasing department to resolve invoicing and shipping problems.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Produced weekly status reports detailing logistic operations and problems.
03/2012 to 08/2014
Import Agent Expeditors International Of Washington, Inc. Buffalo, NY,
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
  • Oversaw timely and accurate Qatar Customs filings and related documents to facilitate communications flow.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Created and transmitted accurate documentation to governmental agencies for all import activities.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Supported import metrics around import functions and drove continuous performance improvements.
  • Coordinated and negotiated contracts to facilitate freight movements.
  • Updated and maintained manuals and adhered to governmental regulations that affected product import.
  • Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for Qatar Customs import entry document.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Assembled containers and crates used to transport large items such as vehicles or machines.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Expected in 09/2009
Bachelor of Commerce: Business Administration And Management
Calicut University - Kerala, India,
Expected in 04/2006
High School Diploma:
Rani Public School - Kerala, India,

Fashion Studies - NIFT (National Institute of Fashion Technology) - Optional main subject under CBSE syllabus.

  • Employee of the Month - Qatar Duty Free - Qatar AIrways.
  • Employee of the Year - Qatar Duty Free - Qatar Airways.
  • Used Microsoft Power BI to develop logistics tracking spreadsheets.
  • Developed Microsoft Dynamics - TMS (transport management system) from scratch in collaboration with Qatar AIrways & Outstation IT consultants.
  • Supervised team of 183 staff members.
  • GEMBA Certified by DHL Express - Germany
  • AVSEC certification - Qatar Airways
  • Fire & Safety certification - Qatar Airways

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Resume Overview

School Attended

  • Calicut University
  • Rani Public School

Job Titles Held:

  • Logistics Officer
  • Logistics Coordinator
  • Import Agent


  • Bachelor of Commerce
  • High School Diploma

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