Logistics Officer Resume Example
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LOGISTICS OFFICER
Professional Summary
Diligent logistics management professional with 9+ years managing logistics operations. Advanced knowledge of shipment handling and warehouse operations. Computer-savvy and results-driven with proficiency in Microsoft Dynamic, Oracle e-sourcing, logistics suite, SAP product management programs and inventory control databases. Excellent ability to collaborate with diverse cultures. Independent and deadline-focused with demonstrated success in decision-making.
Skills
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Work History
03/2019 - CurrentLogistics Officer | Booz Allen Hamilton Inc. - New Carrollton , MD
- Managed annual freight budget of $2,1 million.
- Handled day-to-day shipping and receiving overseeing more than 495 packages per day.
- Negotiated with 4 different freight companies and received annual contracts resulting in cost savings of 28%.
- Drove 99% DOT & DIFOT on all shipments by developing KPI and applying global logistics solution for the key region.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
- Supervised logistics functions and operations which includes SOP & SLA in place.
- Defined logistics strategy within Qatar Duty Free - Qatar Airways policies and procedures for effective integration of logistics operations.
- Collaboration & Incoterm negotiation with world top fashion brand for the new project, product launch, popup stores at Hamad International Airport.
- Logistics Management of 90 boutiques and more than 30 cafes and restaurants spread across 40,000 square metres at Hamad International Airport.
- Logistics management of all Luxury Fashion stores at Hamad International Airport - Qatar Duty Free, which includes but not limited to: Hugo Boss, Polo Ralph Lauren, Hermes, Moncler, Ermenegildo Zegna, Gucci, Bottega Veneta, Christian Dior, L'Oreal, Clarins, IWC, Richemont Group, Harrods, Michael Kors
- Identified and analyzed retail & F&B project risks and developed mitigation strategies.
- Designed complete ERP solution for Qatar Duty Free Logistics under Microsoft Dynamics, including BRD, pre-processing, optimization, post-processing, and interfaces for user interaction, UAT, Go live.
- Saved $50,000 (+/-) per month by implementing cost-saving initiatives that addressed long-standing problems.
- Led Logistics team in delivery of Qatar Duty Free project at Hamad International Airport, resulting in efficient storage management (JIT) and on time store opening.
- Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
11/2014 - 03/2019Logistics Coordinator | Acme Brick Tile & More - El Paso , TX
- Tracked orders and notified customers of status or potential delays.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Collaborated with shipping department staff to facilitate smooth shipment returns to correct vendors.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Worked with vendors to schedule more than 5-8 daily pickups under Incoterm EXW, FOB, FCA and 170 - 200 weekly deliveries including all incoterms.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Verified accurate account invoicing through collaboration with accounting department.
- Coordinated dispatching of 3-5 drivers to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with Purchasing department to resolve invoicing and shipping problems.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Produced weekly status reports detailing logistic operations and problems.
03/2012 - 08/2014Import Agent | Expeditors International Of Washington, Inc. - Buffalo , NY
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Oversaw timely and accurate Qatar Customs filings and related documents to facilitate communications flow.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for all import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Supported import metrics around import functions and drove continuous performance improvements.
- Coordinated and negotiated contracts to facilitate freight movements.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for Qatar Customs import entry document.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Assembled containers and crates used to transport large items such as vehicles or machines.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Education
09/2009Calicut University, CityBachelor of Commerce: Business Administration And Management
04/2006Rani Public School, CityHigh School Diploma:
Fashion Studies - NIFT (National Institute of Fashion Technology) - Optional main subject under CBSE syllabus.
Accomplishments
- Employee of the Month - Qatar Duty Free - Qatar AIrways.
- Employee of the Year - Qatar Duty Free - Qatar Airways.
- Used Microsoft Power BI to develop logistics tracking spreadsheets.
- Developed Microsoft Dynamics - TMS (transport management system) from scratch in collaboration with Qatar AIrways & Outstation IT consultants.
- Supervised team of 183 staff members.
Certifications
- GEMBA Certified by DHL Express - Germany
- AVSEC certification - Qatar Airways
- Fire & Safety certification - Qatar Airways
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Resume Overview
School Attended
- Calicut University
- Rani Public School
Job Titles Held:
- Logistics Officer
- Logistics Coordinator
- Import Agent
Degrees
- Bachelor of Commerce : Business Administration And Management
High School Diploma :
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