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Professional Summary
Diligent logistics management professional with 9+ years managing logistics operations. Advanced knowledge of shipment handling and warehouse operations. Computer-savvy and results-driven with proficiency in Microsoft Dynamic, Oracle e-sourcing, logistics suite, SAP product management programs and inventory control databases. Excellent ability to collaborate with diverse cultures. Independent and deadline-focused with demonstrated success in decision-making.
Skills
Logistics Management
Distribution and warehousing
Budget planning
Travel Retail
Project organization
Supervision
ERP Implementation
UAT & Go live
Microsoft Dynamics
Microsoft Power BI
Oracle database
System integration
Purchase Agreement
Order Picking and Processing
Vendor management
Inventory Tracking
Work History
03/2019 to Current
Logistics OfficerBooz Allen Hamilton Inc. – New Carrollton, MD,
Managed annual freight budget of $2,1 million.
Handled day-to-day shipping and receiving overseeing more than 495 packages per day.
Negotiated with 4 different freight companies and received annual contracts resulting in cost savings of 28%.
Drove 99% DOT & DIFOT on all shipments by developing KPI and applying global logistics solution for the key region.
Advised logistics management and structures for staffing levels to maintain adequate numbers.
Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
Supervised logistics functions and operations which includes SOP & SLA in place.
Defined logistics strategy within Qatar Duty Free - Qatar Airways policies and procedures for effective integration of logistics operations.
Collaboration & Incoterm negotiation with world top fashion brand for the new project, product launch, popup stores at Hamad International Airport.
Logistics Management of 90 boutiques and more than 30 cafes and restaurants spread across 40,000 square metres at Hamad International Airport.
Logistics management of all Luxury Fashion stores at Hamad International Airport - Qatar Duty Free, which includes but not limited to: Hugo Boss, Polo Ralph Lauren, Hermes, Moncler, Ermenegildo Zegna, Gucci, Bottega Veneta, Christian Dior, L'Oreal, Clarins, IWC, Richemont Group, Harrods, Michael Kors
Identified and analyzed retail & F&B project risks and developed mitigation strategies.
Designed complete ERP solution for Qatar Duty Free Logistics under Microsoft Dynamics, including BRD, pre-processing, optimization, post-processing, and interfaces for user interaction, UAT, Go live.
Saved $50,000 (+/-) per month by implementing cost-saving initiatives that addressed long-standing problems.
Led Logistics team in delivery of Qatar Duty Free project at Hamad International Airport, resulting in efficient storage management (JIT) and on time store opening.
Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
11/2014 to 03/2019
Logistics CoordinatorAcme Brick Tile & More – El Paso, TX,
Tracked orders and notified customers of status or potential delays.
Monitored and reported on transportation costs and properly filed shipping documents.
Collaborated with shipping department staff to facilitate smooth shipment returns to correct vendors.
Processed and entered all customer orders into database and provided proactive customer service for all accounts.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Worked with vendors to schedule more than 5-8 daily pickups under Incoterm EXW, FOB, FCA and 170 - 200 weekly deliveries including all incoterms.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Verified accurate account invoicing through collaboration with accounting department.
Coordinated dispatching of 3-5 drivers to accomplish daily delivery requirements.
Handled high-volume paperwork and collaborated with Purchasing department to resolve invoicing and shipping problems.
Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Produced weekly status reports detailing logistic operations and problems.
03/2012 to 08/2014
Import AgentExpeditors International Of Washington, Inc. – Buffalo, NY,
Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
Oversaw timely and accurate Qatar Customs filings and related documents to facilitate communications flow.
Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Created and transmitted accurate documentation to governmental agencies for all import activities.
Coordinated company product shipments and international transactions to eliminate freight delays.
Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
Supported import metrics around import functions and drove continuous performance improvements.
Coordinated and negotiated contracts to facilitate freight movements.
Updated and maintained manuals and adhered to governmental regulations that affected product import.
Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for Qatar Customs import entry document.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Created documents of load plans, cargo cleanliness inspections and transportation processes.
Negotiated and arranged transport of goods with shipping or freight companies.
Assembled containers and crates used to transport large items such as vehicles or machines.
Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Education
Expected in 09/2009
Bachelor of Commerce: Business Administration And Management Calicut University - Kerala, India, GPA:
Expected in 04/2006
High School Diploma: Rani Public School - Kerala, India, GPA:
Fashion Studies - NIFT (National Institute of Fashion Technology) - Optional main subject under CBSE syllabus.
Accomplishments
Employee of the Month - Qatar Duty Free - Qatar AIrways.
Employee of the Year - Qatar Duty Free - Qatar Airways.
Used Microsoft Power BI to develop logistics tracking spreadsheets.
Developed Microsoft Dynamics - TMS (transport management system) from scratch in collaboration with Qatar AIrways & Outstation IT consultants.
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