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Logistics Coordinator Resume Example

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LOGISTICS COORDINATOR
Professional Summary

Competent customer service professional bringing years of experience with coordinating shipments, collaborating with freight carriers for efficient transport while negotiating for the best price, and handling complex customer issues. Knowledgeable about processing Bill of Ladings and/or freight documentation, handling high value customer accounts and freight shipments. Highly driven to to provide outstanding customer service as well as surpassing any goals. Conscientious, dedicated, and critical in managing and solving complex issues.

Work History
Company Name. City, StateLogistics Coordinator | 08/2018 - 09/2020
  • Successfully coordinated 50,000+ lbs of truckload of freight worth up to $40,000 or more on average of 2-day transit time.
  • Improved workflow productivity by dispatching more than 25+ hazmat shipments daily and coordinating freight transfers across 20+ warehouses monthly.
  • Saved $1600 monthly by negotiating with freight carriers reducing total logistical costs.
  • Reduced processing time for weekly warehouse transfers by 90 minutes by maintaining a streamlined workflow. This led to a 75% increase in productivity.
  • Produced excellent rapport with over 100+ clients by ensuring their needs are met while providing outstanding customer service.
  • Partnered with 5 other departments daily to ensure that all daily shipments are processed and dispatched accurately and in a timely manner.
  • Introduced a workable solution that cuts time to process credits to accounts by 25% by eliminating extra steps in paperwork submission.
  • Awarded certificate for Employee of the Month on Nov 13, 2018 by Senior Recruiter, Stephanie Logan of Active Staffing Services for positive feedback received by the employer in recognition of outstanding work ethic.
Company Name. City, StateCustomer Service Representative | 02/2016 - 08/2018
  • Processed 80+ accounts to provide accurate and up-to-date transportation and highway toll information between personal, business, and enterprise clients.
  • Achieved 90% customer satisfaction rating by using critical thinking to solve complex issues and ensure the needs of the client are met.
  • Improved workflow speed by becoming adept to company software to evaluate account service histories to identify errors and mitigate future issues.
  • Handled high value business and corporate accounts with more than 100+ connected individual users to change, update, or add information upon client's request.
Company Name. City, StateLogistics Manager | 02/2014 - 08/2016
  • Coordinated inbound and outbound shipments of about 150 packaged goods weekly while also handling shipment documents. This led to approximately 1.3% low margin of shipments errors.
  • Executed weekly inventory control for about 100 different product variants to forecast future orders and delivery appointments and plan accordingly based on current stock.
  • Led team of 5 or more employees to process 30+ packages daily in 6 hours or less, reducing overall production time by 25% and resulting in estimated $31,200 company budget saved yearly.
Skills
  • Working with transportation providers to coordinate pick-ups / deliveries
  • Dispatching / Drop Shipping
  • Logistics
  • Freight cost and contract negotiation
  • Preparing shipping documentation
  • Tracking and identifying shipping errors
  • Reviewing purchase orders and invoice
  • Providing clear and effective written and oral communication
  • Deadline and scheduling management
  • Word processing apps such as Outlook, Word, Excel
  • Spreadsheet tracking
Education
Kingsborough Community College of The City University of New YorkCity, StateAssociate of Science: Graphic Design - Animation
Five Towns CollegeCity, StateBachelor of Professional Studies: Business Management
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Resume Overview

School Attended

  • Kingsborough Community College of The City University of New York
  • Five Towns College

Job Titles Held:

  • Logistics Coordinator
  • Customer Service Representative
  • Logistics Manager

Degrees

  • Associate of Science : Graphic Design - Animation
    Bachelor of Professional Studies : Business Management

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