lock desk analyst resume example with 7 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance of strong work ethics, processing and customer service expectations. Driven professional with service-oriented nature and analytical approach to resolving customer problems. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of productivity, prompt response and training in customer service excellence. Motivated to learn, grow and excel in the call center customer service industry.

  • Reporting - Documented and resolved customer questions.
  • Used Microsoft Excel to create tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved tenant and landlord issues which led to applications being approved and rental assistance payments being processed.
  • Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel spreadsheets to track landlord and tenant information as well as interactions by adding detailed notes to applications and spreadsheet.
  • Achieved proficiency in accepting, denying, and processing completed tenant and landlord applications with accuracy and efficiency.
  • Multi-tasking strength
  • Problem-solving skills
  • Customer Service Skills
  • Effective Written and Verbal Communication
Work History
Georgia Rental Assistance Processor, 10/2021 to 06/2023
Southern Glazer's Wine And Spirits, Llc, , Atlanta, GA
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Processed rental and utility payments for those affected physically or by income loss or reduction due to COVID-19
  • Complied with company policies and procedures.
  • Provided technical assistance to tenants, landlords, and co-workers.
  • Took payment information and other pertinent information such as addresses, and phone numbers needed to process tenant and landlord applications.
  • Maintained and managed customer files and databases.
Lock Desk Analyst, 10/2020 to 04/2021
Walmart, ,
  • Familiar with Optimal Blue and Encompass ticketing systems to manage and process support actions/ requests.
  • Conducted in-depth product/ issue resolution research to address customer concerns.
  • Assisted customers, brokers, realtors and other mortgage lender's with troubleshooting issues encountered during loan process while providing actionable tips to resolve problems.
  • Closed over 30 tickets daily.
  • Self-motivated, with a strong sense of personal responsibility
  • Assisted with day-to-day operations, working efficiently and productively with all team members
Sales Associate, 04/2014 to 10/2020
Company Name, ,
  • Analyzed, properly processed product returns, assisting customers with finding alternative merchandise.
  • Engaged with customers 100% to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products, checking store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Associate of Science: Mental Health, Expected in 05/2004 to Virginia Western Community College - Roanoke, VA
  • Dean's List 2002-2004
  • Majored in Mental Health
  • Member Phi Theta Kappa
  • Minored in Social Work
Associate of Arts: Early Childhood Education, Expected in 05/1984 to Community College of Rhode Island - Warwick, RI
  • Dean's List 1981-1984
  • Microsoft Word 365
  • Microsoft Excel 365
  • Microsoft PowerPoint 365
  • Microsoft Outlook 365

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Resume Overview

School Attended

  • Virginia Western Community College
  • Community College of Rhode Island

Job Titles Held:

  • Georgia Rental Assistance Processor
  • Lock Desk Analyst
  • Sales Associate


  • Associate of Science
  • Associate of Arts

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