LOCAL STORE MARKETING REPRESENTATIVE/ HOST & SERVER
Professional Summary
Marketing professional dedicated to enhance customer satisfaction and target specific audiences through brand awareness and effective promotions. Known for quick understanding, taking on new roles, being highly organized, and committed to company success.
Education
BBA: Marketing,
December 2014 Texas Southern University - Jesse H. Jones School of Business - Houston,
Texas
TSU American Marketing Association
Product development, distribution, promotion, and pricing
Analysis of consumer behavior and current trends in marketing products and services
Skills
Social Media Marketing (SMM)
Customer Relationship Management (CRM)
Campaign Development
Customer Acquisition Marketing
Retention Marketing
Customer Service
Sales
Microsoft Office (Excel, Word, PowerPoint)
Aloha POS
NoWait Host Restaurant Management System
Critical Thinking
Problem Solving
Detail Oriented
Work History
Local Store Marketing Representative/ Host & Server, 08/2016
to Current Grimaldi's Pizzeria – Houston,
Texas
Local Store Marketing Representative
Implement and evolve high-impact strategies to target new business opportunities/partnerships within community
Increase community involvement and acknowledgement through local face-to-face marketing, promotion, and community involvement programs
Coordinate and promote monthly marketing and community events
Build and maintain a database of local store marketing efforts
Host Ambassador
Train newly hired hosts
Greet and seat guests
Maintain a sanitary and organized environment
Offer appropriate seating arrangements and estimate wait times
Monitor the flow of guest with the seating chart and servers
Server
Assist guest in selecting menu choices in an informative and helpful fashion
Appropriately suggest meal
add-ons and specialty drinks to increase restaurant sales
Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other
special requests
Deliver friendly and
efficient service to ensure a pleasant dining experience for all guests according
to corporate steps of service
Social Media Intern, 08/2014
to 12/2014 Bennett Law Firm – Houston,
Texas
Managed social networking sites including Facebook, Twitter, and Pinterest
Updated the firm's website layout
Engaged in social media campaigns
Digital Marketing Intern, 01/2014
to 05/2014 The REFUGE Group – Houston,
Texas
Generated content for social media including Facebook, Twitter, and Pinterest
Composed and posted blogs to WordPress
Formulated weekly and monthly analytical reports for clients
Proactively created and maintained online conversations
