Loan Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Committed Healthcare professional bringing 2 years of proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled in assisting with daily living activities and meal preparation with passion for community contribution.

  • Helping with medication
  • Calm and level-headed under duress
  • Grooming and bathing assistance
  • General housekeeping ability
  • Preparing meals
Loan Specialist, 03/2018 to Current
Loan Depot Walpole, MA,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Performed daily maintenance of loan applicant database.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Review pertinent facts and make eligibility determinations by analyzing factors such as intended use of proceeds, legislative and administrative limits, etc.
  • Contact banks and other third parties to obtain information necessary to formulate loan recommendations.
  • Respond to inquiries from applicants, their representatives and agents, and others concerning the status of applications and reasons for Agency decisions.
  • Process loan modifications by performing necessary analysis and preparing full documentation supporting the analysis.
  • Assist Case Managers with closing and disbursing approved loans
Business Customer Service Representative II, 10/1998 to 10/2016
Afs Acceptance Philadelphia, PA,
  • Spoke with senior level executives to determine billing issues and negotiate a mutually accepted solution.
  • Analyze consumer credit to decide of their credit worthiness.
  • Collections of delinquent accounts.
  • Provide update and prepare required reports and evaluate all loans applications and perform credit review on a regular basis.
  • Analyze all bank risk and ensure compliance to all bank policies and procedures and collaborate with financial analyst to maintain accuracy in all investor approved loans.
  • Coordinate with commercial loan customers and manage all communication.
  • Analyze all loan transaction and ensure adherence to all policies and procedures and evaluate all commercial loan operations and document all processes.
  • Provided account maintenance support on corporate accounts, federal and government accounts.
  • Discussed and negotiated telecom plans with senior level executives.
  • Conducted billing rate analysis and reviewed per contract specifications, determining any account errors.
  • Provided ad-hoc reporting for management needs and division office requests.
  • Certified IT communications bills for payment and forwarded to IT Accounts Payable.
  • Processed corporate credits in excess of $500,000.00 to reconcile business accounts.
  • Provided Administrative support for sales departments, marketing departments, and billing departments.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Collections Agent, 02/2011 to 06/2012
Hca Murfreesboro, TN,
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Acquired credit reporting data for new and existing customers.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Resolved billing discrepancies and customer credit issues.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Placed outbound collections calls daily
  • Updated account status records and collection efforts.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
Medical Billing Specialist, 05/2005 to 04/2011
Area Physicians (PT) City, STATE,
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Assigned procedure and diagnosis codes for insurance billing.
  • Received, organized and maintained all coding and reimbursement periodicals and updates.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
  • Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.
  • Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.
  • Verified final claim submissions by comparing account charges with documentation.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Reviewed all Medicate credit balance for quarterly reporting
High School Diploma: , Expected in 06/2019
Polytechnic High School - Fort Worth, TX
High School Diploma: , Expected in 05/2007
Eastern Hills High School - Fort Worth, TX
  • Professional Development, Leadership Program DECA Member
Associate of Applied Science: Business Management, Expected in
Tarrant County College District - Fort Worth, TX

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Polytechnic High School
  • Eastern Hills High School
  • Tarrant County College District
Job Titles Held:
  • Loan Specialist
  • Business Customer Service Representative II
  • Collections Agent
  • Medical Billing Specialist
  • High School Diploma
  • High School Diploma
  • Associate of Applied Science