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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Confident individual with the ability to explain complex financial information in terms that customers can easily understand. Loan Specialist with payment negotiation and loan approval experience. Observant Loan Specialist with abilities to establish and maintain effective working relationships. Respectful professional capable of analyzing data and finding lending best solutions for customer needs.

Skills
  • Customer service
  • Financial analysis, responsibility, statements
  • Legal
  • Commercial and credit loans
  • Effective communication
  • Telephone and writing etiquette
  • Explanation of loans
  • Payment scheduling
  • Customer assistance
  • Loan evaluations
  • Credit history assessments
Work History
Loan Specialist, 08/2016 - Current
Department Of Veterans Affairs Mcclellan, CA,
  • Reviews a assortment of consumer and commercial loan documents, most of which include consideration and evaluation of complicating factors, and determines agency's rights
  • Analyzes financial statements of obligors and endeavors to determine their prospects for continued payment on consumer and commercial loans in connection with modifications of payments or other loan terms
  • Investigates and determines financial responsibility of obligors who may be liable for the payment of indebtedness for use in connection with recommending collection procedures, or legal action to enforce payment
  • Prepares written credit recommendations and obtains supervisory approval on a variety of collections
  • Prepares written credit recommendations and obtains supervisory approval to enter protective bids on behalf of agency in connection with various types of collection actions
  • Prepares written recommendations for charge off actions on consumer and commercial loans where all collateral has been disposed of or where
  • Obtain liquidating value of the inventoried property
  • Detailed investigation to respond to debtor dispute of debts
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of collectability of loans
  • Explained very technical financial information to applicants in easy to understand language
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
  • Proactively identified solutions for customers experiencing credit issues
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
  • Reviewed and edited loan agreements to promote efficiency and accuracy
Loan Specialist, 07/2012 - 08/2016
Department Of Veterans Affairs Montrose, NY,
  • Conduct investigation and analyses in preparing a variety of servicing, collection, and liquidation actions
  • Review and analyze personal business financial statements, loan related collateral, and lien information to determine recovery strategies
  • Evaluates the financial conditions of a borrower to determine repayment ability
  • Determines financial responsibility of borrowers and/or guarantors following detailed financial analysis
  • Negotiate with borrowers and/or third parties to obtain satisfactory resolution in adversarial situations
  • Explains policy and/or regulations in a one-on-one situation with customers and team members
  • Develops new and persuasive approaches to presenting information in all types of environments
  • Describes standard operating procedures, federal and state regulations, and office policy and procedures to loan specialists, borrowers, and third parties
  • Replies in writing to a full range of inquiries related to servicing, collection, and liquidation
  • Responds to a full range of inquiries from borrowers concerning residential and commercial loan servicing and liquidation to assist in the liquidation of delinquent loans
  • Conducts analysis to determine best options for assisting borrowers in hardship situations
  • Assist colleagues by serving as a subject matter expert to identify potential solutions for servicing and/or liquidation of residential and business loans
  • Explain and defend request for resources and program findings and make recommendations to higher level officials
  • Negotiates with obligors for compromise agreements in case of extreme hardship; evaluates requests for releases of lien, and/or obligor in order to obtain the greatest possible recovery for the Agency
  • Collected member loan payments
Loan Servicing Assistant, 04/2009 - 07/2012
Harvard University Petersham, MA,
  • Control currency rate to meet goals designed by Center Manager; maintain 2.8% - 3% currency rate on business and consumer loans 10- 90 days delinquent by actively observing borrowers account and assisting with repayment arrangements
  • Navigate and assist contract workers with knowledge regarding more detailed servicing questions and concerns
  • Provide training to individuals regarding loan servicing and collection policies of the agency
  • Express importance of compliance with loan authorization and agreement with borrower so that they are aware of adverse actions that could take place on account
  • Review file to assist borrowers with concerns or questions on home and business loans ensuring that all concerns are addressed
  • Provide borrowers with detailed one-on-one communication to explain detailed situations and provide recommendations for assistance under agency regulation
  • Evaluate financial statements submitted by borrowers on personal and business loans to determine ability of repayment
  • Contact borrowers regarding delinquent loans via phone, physical mail, email, or fax while providing optimum customer service
  • Complete written 327 servicing actions on business and consumer loans to complete actions such as payment modifications, deferments, extension of maturity, transfer to liquidation, charge-off management review
  • Setting payment arrangements with borrowers that will benefit the organization and assist borrower if faced with financial hardship
  • Prepare written reports for approval of management assuring that information is presented without grammatical error so others can fully understand
  • Research information on borrowers including but not limited to: contact information, bankruptcy information, verification of borrower death, financial situation of borrowers
  • Analysis accounts information submitted by borrowers and current information on file independently then consult with supervisors to determine best plan of action to better assist borrowers
  • Provide borrowers with explanation of policies and procedures that SBA carries out regarding servicing, liquidation, and collections
  • Established or assisted in the development of standard operating procedures or business manuals
Education
Masters of Business Administration: , Expected in
-
Herzing University - ,
GPA:
Bachelors of Science: Business, Financial Management, Expected in
-
University of Alabama Birmingham - ,
GPA:

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School Attended

  • Herzing University
  • University of Alabama Birmingham

Job Titles Held:

  • Loan Specialist
  • Loan Specialist
  • Loan Servicing Assistant

Degrees

  • Masters of Business Administration
  • Bachelors of Science

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