loan reviewer specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced Mortgage Lending professional with over 8+ years experience in both the Correspondent Lending and Origination Lending departments.

Results-oriented Loan Reviewer Specialist/Post-Closing Specialist knowledgeable about a wide range of loan products. Professional in working with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing all opportunities. Attentive Loan Specialist with a background in assessing discrepancy data and finding appropriate solutions that are perfect for all customer/investor needs.

  • Loan File Review
  • Problem-Solving
  • Federal Regulation Compliance
  • Financial Calculation and Analysis
  • Loan Processing Coordination
  • Attention to Detail
  • Automated Underwriting System (AUS)
  • Customer Service
  • Performance Assessment and Improvement
  • Sound Judgment
  • Analytical and Critical Thinking
  • Time Management
  • Decision Making
  • Active Listening and Learning
  • Precision and Accuracy
  • Auditing Procedures
  • Documentation and Reporting
  • Verbal and Written Communication
  • Collaborative Team Player
  • Testing Analytics
Loan Reviewer Specialist, 10/2017 - 02/2022
Freedom Mortgage Corporation City, STATE,
  • Post-Closing Government Insuring (FHA and VA) for Correspondent Lending and included MSR- monitored and completed daily for Outstanding new/aged conditions, reallocations/refunds, default discrepancies, Holders/Servicers, government insuring mailbox and resolutions for Agencies/Lenders//Investors for both internally and externally.
  • Organized, filed, and maintained customer, department, and regulatory loan records
  • Worked with third-party vendors to address and resolve all discrepancies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Escrow Holdback for Correspondent Lending- Corporate Accounting & Escrow Processing Team- reconciliations, refunds, recouping and all data discrepancies internally and externally.
  • Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
  • MERs Transfers- daily monitoring of warehouse lines for transfers new/aged, conditions, and documentation and resolution.
  • GNMA (MAS) Mismatch report and worked with Investor Reporting/Servicing/Loan Boarding/Senior Executive Management/Direct Management for all discrepancies and reconciliations with the Investors/agencies.
  • Assisted with analysis and data gathering in support of risk assessment.
  • Organized and maintained all files related to regulatory actions.
  • Completed a VA project with Direct Management/Change Management/Senior Executive Management to automate our internal systems for VA insuring which included a report to ensure all discrepancies for investors/agencies.
  • Managed work streams for both routine and special projects simultaneously.
  • Implemented procedural updates to correct deficiencies and improve operations.
  • Kept senior management informed of project statuses.
  • Collaborated with Direct Management/Senior Executive Management in automating FHA insuring for our internal systems for post-closing along with Holders and Servicers.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Company Policies and Procedures- updating and daily monitoring- to Director of Operations
  • Obtain an internal working relationship with all account executives, Regional Management Accountants (RM), Sales Associates, external valued partners, and all Government agencies and Investors.
Deal Coordinator- Flow MSR, 01/2017 - 10/2017
Freedom Mortgage Corporation City, STATE,
  • Developed and maintained relationships with multiple accounts for loan delivery and efficiently.
  • Consistently produced one of lowest delinquency ratios while maintaining high property sales recovery percentage.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Communicated with applicants to obtain information for loan applications and answer questions about processes.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Maintained strong pipeline of corporate clients by collaborating closely with partners.
  • Obtain an internal/external working relationship with all account executives, Regional Management Accountants (RM), Sales Associates, external valued partners, and all Government agencies and Investors.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Communicated with all teams to ensure quality deliverables and timely achievement of project milestones.
Loan Audit Specialist, 10/2014 - 12/2016
Freedom Mortgage Corporation City, STATE,
  • Communicated results of audits to upper management through factual written reports and oral presentations.
  • Performed audit procedures to validate financial report data.
  • Performed audits of operational and financial areas to check compliance.
  • Collaborated with external partners to complete audits.
  • Designed internal control policies to improve audit scores.
  • Aided other departments in identification and resolution of discrepancy related issues.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Wholesale Trainer/Loan Setup Specialist, 06/2011 - 10/2014
Freedom Mortgage Corporation City, STATE,
  • Responsibilities included but not limited to:
  • Wholesale Lending (Origination)–, Responsibilities included:
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Worked with colleagues to review and accept or deny new and renewal business.
  • Assessed loan conditions and provided effective feedback regarding decisions.
  • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
  • Analyzed portfolio risks, including issues associated with underlying business practices and fraud exposure.
  • Met business growth goals through collaboration with internal stakeholders and departments.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Reconciled and reported record discrepancies to prepare for annual audit.
  • Optimized management roles, facilitated communication and adjusted culture to be more open and productive.
  • Analyzed businesses to determine financial impact of potential investments to support risk assessment.
Document Specialist/Front Desk Receptionist, 12/2009 - 06/2011
Freedom Mortgage Corporation City, STATE,
  • Completed documents and work requests according to company standards.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Converted documents for specific personnel or project needs.
  • Filled out and stored transmittal logs for permanent records.
  • Managed document processes through scanning, filing and transmitting while following all standard procedures.
  • Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
  • Identified errors and suggested appropriate edits.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Scheduled meetings and meeting rooms for staff, corporate partners, and customers.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education and Training
GED: , Expected in
North Central High School - Indianapolis, IN,
Status -
Additional Information

Knowledgeable on various Adobe , Fusion BPM, Outlook, Lakewood, Sagent, Business Intelligence (Reporting), Fraud Guard, AUS/DU Findings, Zoom, WebEx, UAT Testing.

Windows XP & 2000, Microsoft Office- Expert Level

Experience in Collateral, Final docs and various recording matters.

Mentor Program, Culture Team (engaging employees with leadership and process updates), along with Bulk Transfers/ Acquisition Transfers and reconciliations.

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Resume Overview

School Attended

  • North Central High School

Job Titles Held:

  • Loan Reviewer Specialist
  • Deal Coordinator- Flow MSR
  • Loan Audit Specialist
  • Wholesale Trainer/Loan Setup Specialist
  • Document Specialist/Front Desk Receptionist


  • GED

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