Friendly and professional customer service expert with strong background working to accomplish customer needs when assisting with special needs and requirements. Skilled at communication, multitasking and team goals. Poised and calm under pressure and capable of reassuring anxious customers when resolving issues.
I have promoted customer loyalty by delivering exceptional service to handle questions, complaints and personal account issues. I have processed all account transactions, which include deposits, withdraws, loan payments, loan payoffs, transfers, and shared branching transactions. I have also provided services on Vantiv, Simplexes, and OnBase. I balanced my drawer, vault, and the ATM systems. I have supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
While i was employed at Olive Garden I bussed,cleaned and set many tables to provide rapid turnover and improve number of covers as quick as possible. I also assisted fellow serving staff by delivering meals and special requests to satisfy guests while I also handled my own sections. I Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers. I helped to maintain cleanliness of dining room, lobby and service areas as well as offering customers efficient service to maintain high satisfaction scores.
During my employment at Brookdale I answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment. IKept close eye on behavior and emotional responses of clients, consulting with nurses to address concerns and protect each person from any harm. I also offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. I reported any unusual or urgent circumstances in patients' condition or environment immediately to the nurse.I developed strong understanding of medications and medical terminology through consistent research, continuing education and administered all types different types of medications. I interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Companies Worked For:
Job Titles Held: