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Loan Processor II Resume Example

Resume Score: 80%

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LOAN PROCESSOR II
Professional Summary

Friendly and professional customer service expert with strong background working to accomplish customer needs when assisting with special needs and requirements. Skilled at communication, multitasking and team goals. Poised and calm under pressure and capable of reassuring anxious customers when resolving issues.

Skills
  • Loan Education
  • Mortgage Education
  • Staff education and training
  • Outlook Services
  • Microsoft Word
  • Excel
  • General Public Service
  • Key holder experience
  • Professional telephone demeanor
  • Computer proficient
  • Able to type 100 wpm
  • 10 key calculator
  • Notary Public
Work History
Loan Processor II | 05/2018 to Current
Western Vista Federal Credit Union - Cheyenne, WY
  • Provided quick turnaround times to maintain fast-past schedule.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Looked over and approved various types of loans.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering all types of loans from credit cards, car loans, and mortgage .
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Set up and completed loan submission packages.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Checked packages for appropriate documentation.
  • Handled any conditions sent from underwriting departments.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Handled a number of calls to address customer inquiries and concerns.
  • Worked with customers to understand needs and provide service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Conducted pre-funding and funding activities for monthly applications.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Member Service Representative II | 05/2018 to Current
Western Vista Federal Credit Union - Cheyenne, WY

I have promoted customer loyalty by delivering exceptional service to handle questions, complaints and personal account issues. I have processed all account transactions, which include deposits, withdraws, loan payments, loan payoffs, transfers, and shared branching transactions. I have also provided services on Vantiv, Simplexes, and OnBase. I balanced my drawer, vault, and the ATM systems. I have supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.

Server | 07/2017 to 05/2018
Olive Garden - Cheyenne, WY

While i was employed at Olive Garden I bussed,cleaned and set many tables to provide rapid turnover and improve number of covers as quick as possible. I also assisted fellow serving staff by delivering meals and special requests to satisfy guests while I also handled my own sections. I Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers. I helped to maintain cleanliness of dining room, lobby and service areas as well as offering customers efficient service to maintain high satisfaction scores.

Resident Care Aide | 11/2015 to 07/2017
Brookdale Senior Living Inc. - Lakewood, CO

During my employment at Brookdale I answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment. IKept close eye on behavior and emotional responses of clients, consulting with nurses to address concerns and protect each person from any harm. I also offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. I reported any unusual or urgent circumstances in patients' condition or environment immediately to the nurse.I developed strong understanding of medications and medical terminology through consistent research, continuing education and administered all types different types of medications. I interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Education
My GED - Online | GED
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Western Vista Federal Credit Union
  • Olive Garden
  • Brookdale Senior Living Inc.

School Attended

  • My GED

Job Titles Held:

  • Loan Processor II
  • Member Service Representative II
  • Server
  • Resident Care Aide

Degrees

  • My GED - Online | GED

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