Loan Processor resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
To secure a data entry clerk position where my typing, order entry, maintaining spreadsheets, verify data skills can be utilized. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Attention to Detail
LexisNexis Software
Credit History Review
Loan File Maintenance
Income Evaluation
Decision Making
Data Entry and Maintenance
Customer Account Management
Benefits explanation
Proficient in Microsoft Office software
Eligibility determinations
Data Verification
Multitasking and Prioritization
Confidentiality and Data Protection
Multitasking and Time Management
Database and Client Management Systems
Resource Coordination and Allocation
Gathering Information from Patients
Evaluating Quality of Care
Complaint Investigation
Verbal and Written Communication
Data Entry and 10-Key
Education
Kaplan UniversityDavenport, IAExpected in ā ā:Human Services - GPA:
Pursued degree in Human Services-Child and Family welfare
Catholic Charities Chicago Il , Expected in ā āNo Degree:Training And Presentation - GPA:
Completed professional development in Train the Trainer Certification.
Careerworks, IncChicago, IL, Expected in ā āNo Degree:Administrative Assistance And Secretarial Science - GPA:
Completed professional development in Administrative Assistance.
Professional development completed in Computer Software Training.
Microsoft Office
10-key typing
keyboard typing
general office training
Westwood College - O'Hare AirportChicago, ILExpected in ā āNo Degree:Computer And Information Sciences - GPA:
Pursued degree in Computer Networking Management
The College of Office TechnologyChicago, ILExpected in ā āNo Degree:Medical Office Assistant - GPA:
Professional development completed in Medical Office Assistant
Lakeview Learning CenterChicago, Il , Expected in ā āHigh School Diploma: - GPA:
Member of Pom Pom, Cheerleading, Writers clubs.
Everest University Online - Tampa, Expected in 05/2013 ā āAssociate of Arts:Business Management - GPA:
Work History
First Investors Financial Services - Loan Processor Atlanta, GA, 07/2021 - Current
Work with operation partners in aspects of the loan process.
Communicates and updates files on a regular basis with management, underwriting, closing, and Loan Processor 1 (LP1), regarding loan files.
Request, review and update the loan application as needed for underwriting.
Co -Manages the loan pipeline with the Loan Processor 1 to ensure closing the loan on or before the closing date/lock expiration date, subject to management review.
Research, interpret and explain loan programs and guidelines as needed.
Ability to critically analyze and interpret Underwriting requests, to aid LP1ās in requesting and satisfying those conditions.
I worked as a temp for Dovenmuehle Mortgage Loan Servicing company, Transferring data from computer files to database system using keyboards and scanners.
Reviews mortgage documents for compliance with client records
Enters mortgage document information into relevant computer systems
Labels and identifies all files or documents received and captured accurately
Generates required reports to complete appropriate distribution of documents and files
Communicates with co-workers, management, clients and others in a courteous and professional manner
City Of Grants Pass - Customer Support Rep ā¢ CPK/Xbox Tech Support Grants Pass, OR, 09/2014 - 05/2018
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Bank One- Bank Proof Apcs Operator- I processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data. Operated proof machine to list, sort and prove credits, debits, and deposits. Detected out of balance transactions and followed implemented handling procedures.
Aon-Customer Acquisition Specialist- I provided primary customer support to internal and external customers. Responded to customer requests for products, services and company information. Branded products through effective salesmanship and maintained long-term relationships with clients. Grew business sales through effective cross-selling, maintaining hard sales, exceptional customer service and cold calling.
Hewitt Associates-Benefits Administrator- I directed and controlled 401K, medical, dental and vision benefit packages. Reviewed benefits paperwork for accuracy and completeness. Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions. Managed employee benefits program for various corporations, vendors, providers and staff to maintain a strong portfolio of insurance and retirement options.
Catholic Charities-Workforce education, training and development liaison- I worked with senior case managers to coordinate team development activities and training. Oversaw staff development through in-depth training, workshops, seminars and other learning opportunities. Referred families to shelters, legal resources and educational programs.
US Cellular-Customer Service rep- I maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions.
Sprint- Provided primary customer support to internal and external customers. Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Dental Care Partners- Patient Care Coordinator- I worked with patients to schedule tests and procedures. Reviewed each step of patient care and made proactive adjustments to avert issues. Worked closely with patients to deliver excellent and direct individualized patient care.
Van Ru Credit Corporation-Quality Assurance rep- I assisted with developing and implementing quality assurance improvements based on call evaluation results. Gathered, sorted and scanned documents to enter into the computer system.
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