Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Organized Loan Processing Manager who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments. Builds strong Mortgage Operations teams to help drive business to the closing table.

  • Steward of institutional regulatory compliance
  • Bank security issues
  • Advanced knowledge of DU, LP and FHA automated underwriting
  • Equifax Application Engine
  • Experian Credinomics
  • Knowledge of VA, FHA, Conventional and Jumbo loan process
  • Expert in current and new regulations facing the Mortgage industry
  • Customer service-focused
  • Safe Act of 2008 Certification
  • Excellent time management
  • Detail-oriented
06/2013 to Current
Loan Processing Manager Afs Acceptance Saint Louis, MO,
  • Manages and oversees the work-flow and drive loan quality on incoming applications.
  • Monitors efficiency and production performance of processors.
  • Assisted senior-level credit officers with complex loan applications.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Works with Division Loan Ops providing training to processors as necessary.
  • Partner with UW and Branches to ensure the highest customer service levels and cycle times.
  • Manage a team of 15 HLP (Home Loan Processors) that are decentralized throughout the Chicagoland area.
  • Provide yearly training to staff to ensure most up to date knowledge of Mortgage Compliance standards and regulations.
  • Help manage Reg B report to ensure that all loans submitted to fulfillment are decisioned within 30 days.
  • Partner with sales team members to help overcome issues in Underwriting.
  • Audit files submitted from my team members to ensure satisfactory post closing audit results.
  • Train, coach and develop current direct reports to manage expectations regarding performance, business standards and communication with business partners.
  • Recruit and retain talent needed to keep business flowing to business standard agreement.
  • prepare monthly reports for Executive Director of Mortgage lending.
  • Work with Sales to ensure our sales partners are submitting complete files.
  • obtained a 96% level of completeness on moving all of our files to a clear to close status within 25 days of being submitted to operations.
01/2012 to 06/2013
Mortgage Processing Operations Team Lead Afs Acceptance Fort Lauderdale, FL,
  • Built a team of 25 processors who specialized in Jumbo, Portfolio lending and Non conforming purchase transactions.
  • Help lead Executive Management in the migration of the Mortgage operations center from Downers Grove, IL to Chicago, IL.
  • Co-developed a College recruiting program designed to help attract new talent to the Mortgage industry.
  • Pushed my team to meet contingencies dates on sales contracts.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Assisted senior-level credit officers with complex loan applications.
  • Resolve escalated customer service issues.
  • Anticipated problems and identified risks to create resolutions to ensure we are not missing information or failing audits.
  • Built relationships with other channels within Home Mortgage to foster growth and communication to address and resolve problems.
2011 to 01/2012
Loan Processing Manager New American Funding Meridian, ID,
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Manage a team of 10 Senior Mortgage Loan Processors.
  • Hedge against learning curves regarding new regulatory headwinds in the Mortgage industry when it related to my teams compliance with processing loans.
  • Maintained a 98% success rate with meeting processing time lines that were set forth in our business agreement with Sales.
  • Had the lowest turn over rate on my team out of all of the other teams throughout the foot print.
  • Fostered growth and career development within my team.
  • Assign loans to create an equal pipeline among my team.
  • Managed the recruiting, hiring, training, performance management and development of all direct reports.
  • Built and lead weekly staff meetings.
  • Weekly pipeline reviews with the processors.
05/2010 to 2011
Senior Processor PNC Bank City, STATE,
  • Managed pipeline of conventional, government, and portfolio loans.
  • Evaluated loan documentation, calculate income, review assets, and analyze liabilities and clear conditions per delegated authority.
  • Processed all loans types including conventional, FHA, VA, USDA, Bond and special products including the most complex loan files.
  • Validate automated underwriting decision per delegated authority.
  • Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators.
  • Take active role as an escalation point within the team based on experience/knowledge.
  • Maintain a pipeline average of 42 loans.
  • Work with underwriting to clear conditions and resolve complex issues.
Expected in 2015
BBA: Finance
Central Michigan University - Mount Pleasant, MI
  • Completing my Bachelors online.
  • Coursework in Accounting, Finance and Business Administration.

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  • Central Michigan University

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  • Loan Processing Manager
  • Mortgage Processing Operations Team Lead
  • Loan Processing Manager
  • Senior Processor


  • BBA

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