Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Organized Loan Processing Manager who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments. Builds strong Mortgage Operations teams to help drive business to the closing table.
- Steward of institutional regulatory compliance
- Bank security issues
- Advanced knowledge of DU, LP and FHA automated underwriting
- Equifax Application Engine
- Experian Credinomics
- Knowledge of VA, FHA, Conventional and Jumbo loan process
| - Expert in current and new regulations facing the Mortgage industry
- Customer service-focused
- Safe Act of 2008 Certification
- Excellent time management
- Detail-oriented
|
06/2013 to Current Loan Processing Manager Afs Acceptance – Saint Louis, MO,
- Manages and oversees the work-flow and drive loan quality on incoming applications.
- Monitors efficiency and production performance of processors.
- Assisted senior-level credit officers with complex loan applications.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Works with Division Loan Ops providing training to processors as necessary.
- Partner with UW and Branches to ensure the highest customer service levels and cycle times.
- Manage a team of 15 HLP (Home Loan Processors) that are decentralized throughout the Chicagoland area.
- Provide yearly training to staff to ensure most up to date knowledge of Mortgage Compliance standards and regulations.
- Help manage Reg B report to ensure that all loans submitted to fulfillment are decisioned within 30 days.
- Partner with sales team members to help overcome issues in Underwriting.
- Audit files submitted from my team members to ensure satisfactory post closing audit results.
- Train, coach and develop current direct reports to manage expectations regarding performance, business standards and communication with business partners.
- Recruit and retain talent needed to keep business flowing to business standard agreement.
- prepare monthly reports for Executive Director of Mortgage lending.
- Work with Sales to ensure our sales partners are submitting complete files.
- obtained a 96% level of completeness on moving all of our files to a clear to close status within 25 days of being submitted to operations.
01/2012 to 06/2013 Mortgage Processing Operations Team Lead Afs Acceptance – Fort Lauderdale, FL,
- Built a team of 25 processors who specialized in Jumbo, Portfolio lending and Non conforming purchase transactions.
- Help lead Executive Management in the migration of the Mortgage operations center from Downers Grove, IL to Chicago, IL.
- Co-developed a College recruiting program designed to help attract new talent to the Mortgage industry.
- Pushed my team to meet contingencies dates on sales contracts.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Assisted senior-level credit officers with complex loan applications.
- Resolve escalated customer service issues.
- Anticipated problems and identified risks to create resolutions to ensure we are not missing information or failing audits.
- Built relationships with other channels within Home Mortgage to foster growth and communication to address and resolve problems.
2011 to 01/2012 Loan Processing Manager New American Funding – Meridian, ID,
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Manage a team of 10 Senior Mortgage Loan Processors.
- Hedge against learning curves regarding new regulatory headwinds in the Mortgage industry when it related to my teams compliance with processing loans.
- Maintained a 98% success rate with meeting processing time lines that were set forth in our business agreement with Sales.
- Had the lowest turn over rate on my team out of all of the other teams throughout the foot print.
- Fostered growth and career development within my team.
- Assign loans to create an equal pipeline among my team.
- Managed the recruiting, hiring, training, performance management and development of all direct reports.
- Built and lead weekly staff meetings.
- Weekly pipeline reviews with the processors.
05/2010 to 2011 Senior Processor PNC Bank – City, STATE,
- Managed pipeline of conventional, government, and portfolio loans.
- Evaluated loan documentation, calculate income, review assets, and analyze liabilities and clear conditions per delegated authority.
- Processed all loans types including conventional, FHA, VA, USDA, Bond and special products including the most complex loan files.
- Validate automated underwriting decision per delegated authority.
- Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators.
- Take active role as an escalation point within the team based on experience/knowledge.
- Maintain a pipeline average of 42 loans.
- Work with underwriting to clear conditions and resolve complex issues.
Expected in 2015 BBA: Finance
Central Michigan University - Mount Pleasant, MI
GPA:
- Completing my Bachelors online.
- Coursework in Accounting, Finance and Business Administration.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Personalization
- Target Job