Organized Loan Processing Manager who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments. Builds strong Mortgage Operations teams to help drive business to the closing table.
Highlights
Steward of institutional regulatory compliance
Bank security issues
Advanced knowledge of DU, LP and FHA automated underwriting
Equifax Application Engine
Experian Credinomics
Knowledge of VA, FHA, Conventional and Jumbo loan process
Expert in current and new regulations facing the Mortgage industry
Customer service-focused
Safe Act of 2008 Certification
Excellent time management
Detail-oriented
Experience
06/2013 to Current
Loan Processing Manager Afs Acceptance – Saint Louis, MO,
Manages and oversees the work-flow and drive loan quality on incoming applications.
Monitors efficiency and production performance of processors.
Assisted senior-level credit officers with complex loan applications.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Works with Division Loan Ops providing training to processors as necessary.
Partner with UW and Branches to ensure the highest customer service levels and cycle times.
Manage a team of 15 HLP (Home Loan Processors) that are decentralized throughout the Chicagoland area.
Provide yearly training to staff to ensure most up to date knowledge of Mortgage Compliance standards and regulations.
Help manage Reg B report to ensure that all loans submitted to fulfillment are decisioned within 30 days.
Partner with sales team members to help overcome issues in Underwriting.
Audit files submitted from my team members to ensure satisfactory post closing audit results.
Train, coach and develop current direct reports to manage expectations regarding performance, business standards and communication with business partners.
Recruit and retain talent needed to keep business flowing to business standard agreement.
prepare monthly reports for Executive Director of Mortgage lending.
Work with Sales to ensure our sales partners are submitting complete files.
obtained a 96% level of completeness on moving all of our files to a clear to close status within 25 days of being submitted to operations.
01/2012 to 06/2013
Mortgage Processing Operations Team Lead Afs Acceptance – Fort Lauderdale, FL,
Built a team of 25 processors who specialized in Jumbo, Portfolio lending and Non conforming purchase transactions.
Help lead Executive Management in the migration of the Mortgage operations center from Downers Grove, IL to Chicago, IL.
Co-developed a College recruiting program designed to help attract new talent to the Mortgage industry.
Pushed my team to meet contingencies dates on sales contracts.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Assisted senior-level credit officers with complex loan applications.
Resolve escalated customer service issues.
Anticipated problems and identified risks to create resolutions to ensure we are not missing information or failing audits.
Built relationships with other channels within Home Mortgage to foster growth and communication to address and resolve problems.
2011 to 01/2012
Loan Processing ManagerNew American Funding – Meridian, ID,
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Manage a team of 10 Senior Mortgage Loan Processors.
Hedge against learning curves regarding new regulatory headwinds in the Mortgage industry when it related to my teams compliance with processing loans.
Maintained a 98% success rate with meeting processing time lines that were set forth in our business agreement with Sales.
Had the lowest turn over rate on my team out of all of the other teams throughout the foot print.
Fostered growth and career development within my team.
Assign loans to create an equal pipeline among my team.
Managed the recruiting, hiring, training, performance management and development of all direct reports.
Built and lead weekly staff meetings.
Weekly pipeline reviews with the processors.
05/2010 to 2011
Senior Processor PNC Bank – City, STATE,
Managed pipeline of conventional, government, and portfolio loans.
Evaluated loan documentation, calculate income, review assets, and analyze liabilities and clear conditions per delegated authority.
Processed all loans types including conventional, FHA, VA, USDA, Bond and special products including the most complex loan files.
Validate automated underwriting decision per delegated authority.
Maintain high level of customer service by being proactive in communicating with the borrowers and loan originators.
Take active role as an escalation point within the team based on experience/knowledge.
Maintain a pipeline average of 42 loans.
Work with underwriting to clear conditions and resolve complex issues.
Education
Expected in 2015
BBA: Finance Central Michigan University - Mount Pleasant, MI GPA:
Completing my Bachelors online.
Coursework in Accounting, Finance and Business Administration.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
