Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Focus

Skilled Mortgage Processing Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote best practices, productivity and company loyalty. Detail-oriented with excellent problem solving skills and extensive experience covering all types of residential mortgages.

Summary of Skills
  • CALYX Point, Encompass 360, DU, LP, and ability to upload to Investors’ websites.
  • Auditing, Financial Skills
  • FHA/ VA, Conforming and USDA
  • Customer Service Orientated
  • Self Motivated/ Team Player
  • Excellent Verbal and Written Communication Skills
  • Over 15 years of Processing and Management Experience
  • Quality Focused
  • Over my 9 years in the mortgage industry I have held various supervisory and management positions.
  • Including Junior Underwriter, Processing Manager, Office Manager, and Team Lead.
  • Comprehensive knowledge of conventional and government loan programs.
  • Regarded as one of the company’s most productive loan processors, closing an average of 25 files monthly
  • Outperformed company average in achieving loan-processing turn-around time of 20 days or less (compared to typical 30 to 45 days).
  • Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
  • Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories).
Professional Experience
07/2007 to 08/2013 Loan Processing Manager Afs Acceptance | Nashville, TN,

Provide support to processors, loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements while providing excellent customer service.

01/2004 to 07/2007 Junior Underwriter/ Office Manager Mid Atlantic Capital | City, STATE,

Promoted from Processor to Junior Underwriter after 6 months from start.

Assumed role of Office Manager in the Fall of 2005

Used a client centered approach to provide the best possible customer service to each and every borrower. Ensured the timely and efficient delivery of all mortgage documents. Responsible for scheduling, payroll, and performance reviews.

Expected in 1998 | Finance/ Accounting Rutgers University- Camden, Camden, NJ GPA:

Majored in Finance with a minor in Accounting

Captain of the BasketBall Team 1997 and 1998

Kappa League Scholarship Award Winner 1995 and 1996

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  • Junior Underwriter/ Office Manager


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