Skilled Mortgage Processing Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote best practices, productivity and company loyalty. Detail-oriented with excellent problem solving skills and extensive experience covering all types of residential mortgages.
Provide support to processors, loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements while providing excellent customer service.
Promoted from Processor to Junior Underwriter after 6 months from start.
Assumed role of Office Manager in the Fall of 2005
Used a client centered approach to provide the best possible customer service to each and every borrower. Ensured the timely and efficient delivery of all mortgage documents. Responsible for scheduling, payroll, and performance reviews.
Majored in Finance with a minor in Accounting
Captain of the BasketBall Team 1997 and 1998
Kappa League Scholarship Award Winner 1995 and 1996
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