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Loan Processing Assistant Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-driven Loan Processing assistant highly effective at coordinating documents and processes between departments, individuals and government offices.

Expert negotiator, problem solver and organizer.

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

Accurate banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue generation and customer loyalty. Persuasive in communication and analytical in solving customers' problems.

Skills
  • Complying with legal statutes
  • Verifying information
  • Proficient in GUS, Encompass, and microsoft programs
  • Generating reports
  • Preparing applications
  • Reviewing financial paperwork
  • Cash Flow and Financial Analysis
  • Risk management
  • Gathering appraisals
  • Strong banking ethics
  • Excellent communication skills
  • Energetic
  • Friendly
  • Strong work ethic
  • excellent knowledge of fraud
  • have an active NMLS license
  • used to working fast paced
Experience
10/2020 to Current Loan Processing Assistant Western Alliance Bancorporation | La Mesa, CA,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Complied applications and paperwork and double-checked for accuracy.
  • Submitted applications to credit analysts.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Identified valuable solutions for customers with credit problems.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
03/2017 to 10/2020 Teller Brinks | Indianapolis, IN,
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Entered member transaction data into online banking software.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Completed monthly audits and managed overdraft reports.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Explained bank services, financial products and applicable fees to customers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Researched account information regarding loans and deposits.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.
  • Supplied tellers with coin and currency.
  • Counted as much as $60,000 in daily funds with manual and machine-assisted methods.
  • Maintained current and accurate cash balances for all programs, departments and projects.
03/2016 to 03/2017 Cashier Beaumont Hospitals | Garden City, MI,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Assisted customers with account updates, new service additions and promotional offers.
03/2014 to 06/2015 Front End Associate Carlie C's Iga | Clinton, MI,
  • Maintained clean and clutter-free front-end area.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Processed and completed cash or credit transactions accurately.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Processing freight and preparing backroom for incoming freight.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Education and Training
Expected in 06/2015 High School Diploma | Agora Cyber School , , GPA:
  • Honor Roll every semester
Certifications
  • NMLS License - 2020

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Resume Overview

School Attended
  • Agora Cyber School
Job Titles Held:
  • Loan Processing Assistant
  • Teller
  • Cashier
  • Front End Associate
Degrees
  • High School Diploma