Loan Processing Analyst Resume Example Fresno County Eoc

LOAN PROCESSING ANALYST

Summary

Objective: To obtain a position where my 20 years of customer relations experience, strong organization skills and attention to details can be effectively utilized to improve company image and increase profitability. Multi-talented Loan Processor Analyst with many years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach.

Skills

Almost 3 years' experience working directly with borrowers as a Loan Processing Analyst with PNC Bank as Customer Care Representative assisting borrowers daily..
Excellent management skills experienced in managing bakery cafe. Responsible for tracking Sales and labor to provide great service while cost balancing labor
Training manager for north-west Chicago area, for new shifts supervisors and new managers in training.
Training specialist responsible for monitoring associate's development and providing couching about performance expectations.
Performing interviews for new hires.
Responsible for sales growth, process metrics, associate's turnover, cafe health, store profit.
Experienced in posting invoicing, placing produce orders, and analyzing daily reports.

Experienced in placing change order with bank, while using secure delivery with Garda services. Responsible for daily deposits and safe reconciliation.
Experienced in large groups event planning.
Dynamic professional with 20 years record of customer service, able to provide leadership while delivering extraordinary customer experience.
Thrives on challenges and quickly adapts to new environments and responsibilities.
Hard working, responsible, reliable and able to handle multiple situations at one time.
Excellent communication skills. Offer bilingual (Polish) communication skills.
Alcohol awareness and drug education training supervisor course.

Experience

Loan Processing Analyst
Fresno , CAFresno County Eoc/Sep 2018 to Mar 2021

Prioritized and organized tasks to efficiently accomplish service goals.
Research, analyze and resolve issues by partnering with loan Originators and Processors ,Title Companies and all other Third parties involved in mortgage loan process including Realtors and Insurance Agents.
Proficient in MS Word, Excel, Outlook, Power Point,SharePoint Empower, Solex, InsightTracker and experienced in servicing credit cards and gift cards transactions, following security standards. Familiar with Docutech e-sign process ,Edge complaint tool and many loan processing tasks, including servicing callers experiencing technical issues with Insight Tracker portal and assisting borrowers with all issues regarding accessing and signing documents with Docutech electronically. Familiar with submitting tickets to Help Desk when encounter technical difficulties.
As a Customer Care representative, I was responsible to act as a liaison, provide loan in Process information and resolve any emerging problems that our customers might face with accuracy and efficiency. • Provide support to the Mortgage Operations area through numerous functions. Areas of Support mainly inbound and outbound calls; provide accurate, valid and complete information by using the right methods/tools; resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;expedite correction or adjustment; following up to ensure resolution.
Use Loan Origination system to check for information and notate mortgage loan files and keep record of customer interactions; handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution; build sustainable relationship and trust with customer accounts through open and interactive communication.

Manager
Nashville , TNAlliancebernstein Holding Lp/Oct 2016 to Sep 2018

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Recruited and hired qualified candidates to fill open positions.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles at all times.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Recruited, hired and trained new employees, including monitoring and review of individual performance.

Event Coordinator/ Head Server
Labelle , FLHendry County Schools/Nov 2009 to Oct 2016

Directed event production in collaboration with sponsors, hosts and internal teams.
Planned, coordinated and executed weddings and special events.

Secretary/Bookkeeper
City , STATEXTrans Inc/May 2008 to Jun 2020

Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Maintained organized filing system of paper and electronic documents.

Education and Training

Master of Business: Personal BankerUniversity Of Finance And ManagementJun 1999City

Resume Overview

School Attended

University Of Finance And Management

Job Titles Held:

Loan Processing Analyst
Manager
Event Coordinator/ Head Server
Secretary/Bookkeeper

Degrees

Master of Business : Personal Banker

Loan Processing Analyst Resume Example

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