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Loan Processing Analyst Resume Example

Resume Score: 80%

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LOAN PROCESSING ANALYST
Summary

Objective: To obtain a position where my 20 years of customer relations experience, strong organization skills and attention to details can be effectively utilized to improve company image and increase profitability. Multi-talented Loan Processor Analyst with many years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach.

Skills
  • Almost 3 years' experience working directly with borrowers as a Loan Processing Analyst with PNC Bank as Customer Care Representative assisting borrowers daily..
  • Excellent management skills experienced in managing bakery cafe. Responsible for tracking Sales and labor to provide great service while cost balancing labor
  • Training manager for north-west Chicago area, for new shifts supervisors and new managers in training.
  • Training specialist responsible for monitoring associate's development and providing couching about performance expectations.
  • Performing interviews for new hires.
  • Responsible for sales growth, process metrics, associate's turnover, cafe health, store profit.
  • Experienced in posting invoicing, placing produce orders, and analyzing daily reports.
  • Experienced in placing change order with bank, while using secure delivery with Garda services. Responsible for daily deposits and safe reconciliation.
  • Experienced in large groups event planning.
  • Dynamic professional with 20 years record of customer service, able to provide leadership while delivering extraordinary customer experience.
  • Thrives on challenges and quickly adapts to new environments and responsibilities.
  • Hard working, responsible, reliable and able to handle multiple situations at one time.
  • Excellent communication skills. Offer bilingual (Polish) communication skills.
  • Alcohol awareness and drug education training supervisor course.
Experience
Loan Processing Analyst
City, State
Company Name/Sep 2018 to Mar 2021
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Research, analyze and resolve issues by partnering with loan Originators and Processors ,Title Companies and all other Third parties involved in mortgage loan process including Realtors and Insurance Agents.
  • Proficient in MS Word, Excel, Outlook, Power Point,SharePoint Empower, Solex, InsightTracker and experienced in servicing credit cards and gift cards transactions, following security standards. Familiar with Docutech e-sign process ,Edge complaint tool and many loan processing tasks, including servicing callers experiencing technical issues with Insight Tracker portal and assisting borrowers with all issues regarding accessing and signing documents with Docutech electronically. Familiar with submitting tickets to Help Desk when encounter technical difficulties.
  • As a Customer Care representative, I was responsible to act as a liaison, provide loan in Process information and resolve any emerging problems that our customers might face with accuracy and efficiency. • Provide support to the Mortgage Operations area through numerous functions. Areas of Support mainly inbound and outbound calls; provide accurate, valid and complete information by using the right methods/tools; resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;expedite correction or adjustment; following up to ensure resolution.
  • Use Loan Origination system to check for information and notate mortgage loan files and keep record of customer interactions; handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution; build sustainable relationship and trust with customer accounts through open and interactive communication.
Manager
City, State
Company Name/Oct 2016 to Sep 2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
Event Coordinator/ Head Server
City, State
Company Name/Nov 2009 to Oct 2016
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Planned, coordinated and executed weddings and special events.
Secretary/Bookkeeper
City, State
Company Name/May 2008 to Jun2020
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Maintained organized filing system of paper and electronic documents.
Education and Training
Master of Business: Personal BankerUniversity Of Finance And ManagementJun 1999City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University Of Finance And Management

Job Titles Held:

  • Loan Processing Analyst
  • Manager
  • Event Coordinator/ Head Server
  • Secretary/Bookkeeper

Degrees

  • Master of Business : Personal Banker

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