Loan Operations Clerk Resume Example
Outstanding organizational, customer service and communications skills. Has a positive attitude, and works at maintaining meaningful co-worker relations. Dedicated and hardworking also excercises good judgement. Team builder with strong background in training and team development. Ablitiy to handle confidential business information.
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Horizon Bank – Delphi , IN
- Processes loan paperwork, prepares and reviews the accuracy of apprasial documents
- Balances the bank's general ledgers using necessary reports
- Assists loan operation managers, insurance clerks, and loan officers
- Cross-trained in all jobs in the loan operations department
- Back-up escrow clerk
- Trained loan supervisor and loan clerks
- Demonstrates efficiency with online or mobile banking
- Balances American Bankers Insurance and Vendor's Single Interest insurance general ledgers
- Attended all Bank Administration Institute (BAI) training and exceeded expectations on course grading
- Complies with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act
Cit Group – San Marino , CA
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Sold and cross-sold bank products to new and existing customers
- Accessed computerized financial information to answer customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
- Followed active security measures and cash management procedures including balancing cash drawers and depositing cash into the bank's vault
- Executed customer transactions, including deposits, withdrawals, money orders and cashier's checks
- Verified cash and endorsements, received proper identification, and ensured validity
- Ensured teller station is clean, organized and properly supplied
- Examined checks deposited and determine proper funds availability based on regulation requirements and completed hold notices
- Completed debit card maintenance and address change forms
- Accepted utility bills, printed daily transaction reports, and balanced reports
- Assisted customers with safe deposits and access
- Sought out essential resolutions in order to assist customers with account conflicts
- Processed cash advances and redeemed U.S. Savings Bonds
- Closed personal accounts, business accounts, and debit cards
- Followed proper dormant account procedures when necessary
- Accept loan payments, verified payment amount and issued receipts
- Provided customer records on demand, including account statements and copies of checks
American Woodmark Corporation – City , STATE
- Organized, assigned and familiarized, shipping and receiving team with customer needsbased on management direction
- Performed necessary task in designated areas to ensure (Safety, Quality, Delivery, and Cost) SQDC standards, and incorporate (Customer, Integrity, Teamwork, and Excellence) C.I.T.E. principles
- Compared shipping orders and invoices against contents received to verify accuracy
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Operated a forklift to move shipment materials to and from designated areas
- Audited product inventory
- Crossed-trained and provided back up for other team leaders
* Presidents List of Distinguished Students (2003)
* Deans List of Distinguished Students (2002)
I have volunteered in the following community events within the past year:
1. The Bottling Works Romney Royale Casino Night-This event is sponsored by Refresh Restart Romney. The intent and proceeds of this fundraiser goes towards the beautification and revitalization of historic small town Romney (Flags, decorations, clean-ups, etc).
2. WV Peach Festival-I am a member on this committee. I donate my time monthly to this organization as a representative of the Bank of Romney to help organize the Bank's involvement in this festival. Also, on individual terms, I donate my time to DJ the annual weekend street dance for the people within the community, and outside visiting.
3. Hampshire County Annual Halloween Bash(On-Trac) For the past several years (six years) I have DJ this event and volunteered my time so the children of Hampshire County could enjoy and celebrate Halloween, also, bringing the community together.
4. The Bank of Romney Events Committee-I am a member on this committee and help organize functions for the bank.
5. Teacher Appreciation-Presented Teacher Appreciation cakes with The Bank of Romney President, Mr. Foley and Attorney, Will Keaton at the WVSDB.
6. Graduation (5th grade)-Attended the WVSDB graduation ceremony and was invited to call out the graduates names and present them with a gift from The Bank of Romney.
7. Relay for Life/Warm the Children-Have participated in casual Fridays and donated money to both causes.
8. Hampshire County Chamber of Commerce- Worked with fellow co-workers as a team in the construction of a scarecrow representing the Bank of Romney at the Hampshire County Fair. The Bank of Romney Scarecrow won first place in The Hampshire County Commerce Contest.
9. The Bank of Romney Bank Themed Pumpkin Contest- Teamed up with a co-worker and submitted a Piggy Bank Pumpkin for judging on The Bank of Romney's Facebook page. We won first place.
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Resume Overview
School Attended
- West Virginia University
- Potomac State College of WVU
Job Titles Held:
- Loan Operations Clerk
- Bank Teller
- Shipping And Receiving/Team Leader
Degrees
- Regents Bachelor of Arts (December 2018) : Human Services
Associate of Arts And Sciences (May 2004) : Psychology
Associate of Arts And Sciences (May 2004) : General Studies
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