Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Outstanding organizational, customer service and communications skills. Has a positive attitude, and works at maintaining meaningful co-worker relations. Dedicated and hardworking also excercises good judgement. Team builder with strong background in training and team development. Ablitiy to handle confidential business information.

  • Proficient in American Sign Language
  • Some Spanish
  • Communication (Verbal, Non-Verbal, and Written)
  • Adaptability
  • Interpersonal
  • Creative Thinking
  • Team Work
  • Problem Solving
  • Multi-tasking
  • Detail Oriented
  • Proficiency in Microsoft programs and Fidelety Information Services software and additional banking software programs (CSI Watchdog, Teller Elite, and NADA Values)
Professional Experience
04/2010 to Current
Loan Operations Clerk Horizon Bank Delphi, IN,
  • Processes loan paperwork, prepares and reviews the accuracy of apprasial documents
  • Balances the bank's general ledgers using necessary reports
  • Assists loan operation managers, insurance clerks, and loan officers
  • Cross-trained in all jobs in the loan operations department
  • Back-up escrow clerk
  • Trained loan supervisor and loan clerks
  • Demonstrates efficiency with online or mobile banking
  • Balances American Bankers Insurance and Vendor’s Single Interest insurance general ledgers
  • Attended all Bank Administration Institute (BAI) training and exceeded expectations on course grading
  • Complies with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act
04/2007 to 04/2010
Bank Teller Cit Group San Marino, CA,
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Sold and cross-sold bank products to new and existing customers
  • Accessed computerized financial information to answer customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Followed active security measures and cash management procedures including balancing cash drawers and depositing cash into the bank's vault
  • Executed customer transactions, including deposits, withdrawals, money orders and cashier's checks
  • Verified cash and endorsements, received proper identification, and ensured validity
  • Ensured teller station is clean, organized and properly supplied
  • Examined checks deposited and determine proper funds availability based on regulation requirements and completed hold notices
  • Completed debit card maintenance and address change forms
  • Accepted utility bills, printed daily transaction reports, and balanced reports
  • Assisted customers with safe deposits and access
  • Sought out essential resolutions in order to assist customers with account conflicts
  • Processed cash advances and redeemed U.S. Savings Bonds
  • Closed personal accounts, business accounts, and debit cards
  • Followed proper dormant account procedures when necessary
  • Accept loan payments, verified payment amount and issued receipts
  • Provided customer records on demand, including account statements and copies of checks
11/2004 to 04/2007
Shipping And Receiving/Team Leader American Woodmark Corporation City, STATE,
  • Organized, assigned and familiarized, shipping and receiving team with customer needs based on management direction
  • Performed necessary task in designated areas to ensure (Safety, Quality, Delivery, and Cost) SQDC standards, and incorporate (Customer, Integrity, Teamwork, and Excellence) C.I.T.E. principles
  • Compared shipping orders and invoices against contents received to verify accuracy
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Operated a forklift to move shipment materials to and from designated areas
  • Audited product inventory
  • Crossed-trained and provided back up for other team leaders
Expected in
Regents Bachelor of Arts (December 2018): Human Services
West Virginia University - Morgantown, WV
Expected in
Associate of Arts And Sciences (May 2004): Psychology
Potomac State College of WVU - Keyser, WV

* Presidents List of Distinguished Students (2003)

Expected in
Associate of Arts And Sciences (May 2004): General Studies
Potomac State College of WVU - Keyser, WV

* Deans List of Distinguished Students (2002)

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Resume Overview

School Attended

  • West Virginia University
  • Potomac State College of WVU
  • Potomac State College of WVU

Job Titles Held:

  • Loan Operations Clerk
  • Bank Teller
  • Shipping And Receiving/Team Leader


  • Regents Bachelor of Arts (December 2018)
  • Associate of Arts And Sciences (May 2004)
  • Associate of Arts And Sciences (May 2004)

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