Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Outstanding organizational, customer service and communications skills. Has a positive attitude, and works at maintaining meaningful co-worker relations. Dedicated and hardworking also excercises good judgement. Team builder with strong background in training and team development. Ablitiy to handle confidential business information.
Skills
Proficient in American Sign Language
Some Spanish
Communication (Verbal, Non-Verbal, and Written)
Adaptability
Interpersonal
Creative Thinking
Team Work
Problem Solving
Multi-tasking
Detail Oriented
Proficiency in Microsoft programs and Fidelety Information Services software and additional banking software programs (CSI Watchdog, Teller Elite, and NADA Values)
Professional Experience
04/2010 to Current
Loan Operations ClerkHorizon Bank – Delphi, IN,
Processes loan paperwork, prepares and reviews the accuracy of apprasial documents
Balances the bank's general ledgers using necessary reports
Assists loan operation managers, insurance clerks, and loan officers
Cross-trained in all jobs in the loan operations department
Back-up escrow clerk
Trained loan supervisor and loan clerks
Demonstrates efficiency with online or mobile banking
Balances American Bankers Insurance and Vendor’s Single Interest insurance general ledgers
Attended all Bank Administration Institute (BAI) training and exceeded expectations on course grading
Complies with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act
04/2007 to 04/2010
Bank TellerCit Group – San Marino, CA,
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Sold and cross-sold bank products to new and existing customers
Accessed computerized financial information to answer customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Followed active security measures and cash management procedures including balancing cash drawers and depositing cash into the bank's vault
Executed customer transactions, including deposits, withdrawals, money orders and cashier's checks
Verified cash and endorsements, received proper identification, and ensured validity
Ensured teller station is clean, organized and properly supplied
Examined checks deposited and determine proper funds availability based on regulation requirements and completed hold notices
Completed debit card maintenance and address change forms
Accepted utility bills, printed daily transaction reports, and balanced reports
Assisted customers with safe deposits and access
Sought out essential resolutions in order to assist customers with account conflicts
Processed cash advances and redeemed U.S. Savings Bonds
Closed personal accounts, business accounts, and debit cards
Followed proper dormant account procedures when necessary
Accept loan payments, verified payment amount and issued receipts
Provided customer records on demand, including account statements and copies of checks
11/2004 to 04/2007
Shipping And Receiving/Team LeaderAmerican Woodmark Corporation – City, STATE,
Organized, assigned and familiarized, shipping and receiving team with customer needs based on management direction
Performed necessary task in designated areas to ensure (Safety, Quality, Delivery, and Cost) SQDC standards, and incorporate (Customer, Integrity, Teamwork, and Excellence) C.I.T.E. principles
Compared shipping orders and invoices against contents received to verify accuracy
Established open and professional relationships with team members which helped resolve issues and conflicts quickly
Operated a forklift to move shipment materials to and from designated areas
Audited product inventory
Crossed-trained and provided back up for other team leaders
Education
Expected in
Regents Bachelor of Arts (December 2018): Human Services West Virginia University - Morgantown, WV GPA:
Expected in
Associate of Arts And Sciences (May 2004): Psychology Potomac State College of WVU - Keyser, WV GPA:
* Presidents List of Distinguished Students (2003)
Expected in
Associate of Arts And Sciences (May 2004): General Studies Potomac State College of WVU - Keyser, WV GPA:
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