Accomplished and energetic Manager with a solid history of achievement in
Management Skills. Motivated leader with strong organizational and prioritization
abilities. Areas of expertise include Customer Service, Financial Goals and working
and motivating all generations.
Retail inventory management
Store opening and closing procedures
MS Office proficient
Cheerful and energetic
Superior communication skills
Effective team player
Floor set design
Outstanding communication skills
Recruiting and interviewing
Superior organization skills
Dependable and reliable
Friendly and outgoing
City Market Accomplishments
Developed and implemented new loss prevention methods which resulted in a 48% reduction in shrinkage rates in Deli and when I went to the Bakery I reduced the Shrink by 28%. As an Assistant Store Manager in the perishable departments I reduced the Shrink a total of 21%. Sales increased and I was able to coach Produce, Deli, Bakery, Floral, and Meat to get out of the bottom 20 for inventory so we did not have to take it every month in the first 6 months.
First Assistant Store Manager to get the Presidents award for the best Customer Service when we rolled out OSAT
Best Deli/ Bakery for customer service and freshness of departments.
Received over 20 gift cards from the CEO when we had a walk for outstanding presentation of department and store.
Most of all I Miss my Associates and Customers!!!
10/2015 to 04/2016
Loan Operation SpecialistFirst National Bank － Durango, Co
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Provide services to customers, such as order placement or account information.
Conduct searches to find needed information, using such sources as the Internet.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Prepare and mail checks.
Mail newsletters, promotional material, or other information.
Learn to operate new office technologies as they are developed and implemented.
01/2008 to 08/2015
Assistant Store ManagerCity Market/ Kroger － Durango, CO
Hired on as a Salad Bar Clerk
Assistant Produce Manager
MD1 Assistant Store Manager Training 17 week training in Cortez South City Market in Durango and in Denver
Deli/Bakery SME (Special Manager Expert) in Southern Colorado and Downtown Denver Districts. I was chosen to roll out a special project for all Deli/Bakery in these two areas. It took a little over a year.
Assistant Store Manager in Pagosa Springs. I was over all perishable departments for the first year. Transitioned to being over GM, Grocery, Fuel, Pharmacy and Front End for the remaining time which was another year and a half. I was also over Human Resources, Safety, Cultural Council, All party events and OSTA which is a customer first program.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandizing ideas at team sale meetings.
Exceeded targeted sales goals by 37% in all Perishable departments in my first year of being an Assistant Store Manager.
Placed special merchandise orders for customers.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Coach and mentored 12 associated to move up with the company with the 6 year of Management.
Established and maintained proper high traffic displays, resulting in increased sales.
Conducted staff meetings with sales personnel to introduce new merchandise.
Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
Participated in monthly competitive shopping trips and compiled full reports.
Tracked shipping and weekly and monthly fallout.
Researched current and past business performance using online systems and available reports.
Reconciled orders with financial plans and forecasts.
Shopped competition to identify opportunities, labels and trends.
Assisted in gathering and moving materials and equipment for the assigned displays.
Effectively communicated and coordinated execution of the planogram with store management.
Built effective relationships with each store to develop superior customer satisfaction.
Provided feedback on competitor activities and best practices.
Printed various labels and tags for all merchandise.
05/2003 to 02/2007
ManagerRalph Lauren － Durango, CO
Regulate grazing, and help ranchers plan and organize grazing systems in order to manage, improve and protect rangelands and maximize their use.
Measure and assess vegetation resources for biological assessment companies, environmental impact statements, and rangeland monitoring programs.
Maintain soil stability and vegetation for non-grazing uses, such as wildlife habitats and outdoor recreation.
Mediate agreements among rangeland users and preservationists as to appropriate land use and management.
Manage forage resources through fire, herbicide use, or revegetation to maintain a sustainable yield from the land.
Study rangeland management practices and research range problems to provide sustained production of forage, livestock, and wildlife.
Offer advice to rangeland users on water management, forage production methods, and control of brush.
Plan and direct construction and maintenance of range improvements such as fencing, corrals, stock-watering reservoirs and soil-erosion control structures.
Develop technical standards and specifications used to manage, protect and improve the natural resources of range lands and related grazing lands.
Tailor conservation plans to landowners' goals, such as livestock support, wildlife, or recreation.
Study grazing patterns to determine number and kind of livestock that can be most profitably grazed and to determine the best grazing seasons.
Plan and implement revegetation of disturbed sites.
Manage private livestock operations.
Develop new and improved instruments and techniques for activities such as range reseeding.