Fast,accurate and courteous office assistant with over 13 years' experience in a professional office environment. Excellent communication and organizational skills that enhance my Mortgage Processing and Customer Service background. Critical eye toward reviewing customer information and verifying documents. Proficient in meeting deadlines and working in a team environment or independently.
Managed a portfolio of loans in default or imminent default with a focus on loan modification. Assumed responsibility for validating documents.
Demonstarted a history of leadership positions in a high-volume fats paced mortgage lending industry.
Monitored and identified documents received for accuracy and completeness.
Responded to email inquires from other business units to resolve any discrepancies while providing guidance on the modification status.
Sucessfully reviewed daily exception reports to ensure all tasks were distributed amongst peers, documented daily numbers and advised management of any findings.
Performed intergrated and functional testing through Quality Center for system upgrades prior to production rollout.
Executed task and special projects when necessary to support multiple business units.
Trained and directed new and existing peers to ensure production and quality standards were met. All were at or above standards within 90 days.
Maintained current knowledge on continuously changing policies and procedures.
Recognized for outstanding results and awarded "Employee Of The Month" multiple times.
Recipient 2012 and 2015 CML All Star Award for achieving outstanding performance.
Credit Counsler Foreclosure Avoidance Program , 01/2009 － 01/2011HSBC － Elmhurst, IL
Provided outstanding customer service while determining the best workout option with the focus of home preservation. Adhered strictly to compliance and operational risk controls in accordance with company regulatory standards, policies and practices.
Handled daily inbound and outbound calls
Analyzed customers financials and of applicable intiated a loan modification application.
Assisted customers throughout the loan modification process, communicating any pertinent information.
identified, maintained, tracked and logged documents related to loan modification review.
Interfaced with other departments and external agencies to provide quality resolution to inquiries in a timely manner.
Records Administraion Specialist, 04/2004 － 01/2009HSBC － Elmhurst, IL
Responsible for properly filing and tracking loan documents, as well as assisted with researching of account numbers and loan documents needed to complete a file.
Sorted document alphabetically and numerically according to content, dates and significance etc.
Entered account information into electronic system either by data entry or optical scanner.
Performed monthly inventory of all pending documents.