Financial service experienced professional, with more than seven years expertise in Loan Modification Process and Customer Service. Excellent communication skills with the ability to quick resolve problems and find alternative solutions. Dedicated to achieve customers' satisfaction as well as completing or surpassing company's goals. Working knowledge of Microsoft Applications and various computer software programs. Always professional dressed with great choice of outfit for working environment. Extremely organized, proficient and detail-oriented. Cooperative, polite and punctual. Hardworking, focused with fast learning capability.
Implement several new strategies that speed Loan Modification Process and increased client satisfaction rates.
Well studying history of the Loan and determine whether borrower/customer claim is valid. Reviewed client/borrower financial situation and determine whether borrower meets the requirements for the Loan Modification Programs. Checking compliance and accuracy of filled by borrower/customer RMA applications. Operatively collecting any required documents from borrower and providing it to the right department of the bank. Working with different departments in the bank. Effectively controlled and proprietary release confidential information of customers. Attending seminars/webinars and quickly adopting any new system updates for progressive and productive Loan Modification results. Provide complete file to the Loan Officers in short term.
Provided excellent member services and maintained member satisfaction. Processing cash/check deposits, merchant/vault, ATM processing, bond and coupons, foreign currency and night drops. During high volume of customers capable operatively make bank transactions with extreme attentions to details. Accurately and right away filled required forms when certain transactions are been made. Building professional relationship with customers to comfort their future bank needs. Properly accomplish process of opening/closing the Bank Branch. Memorized and practiced the immediate action in emergency cases.
Greeting customers and asking if they need a help to find any products. Received and processed payments by cash, check, credit card and automatic debit. Wrapped and placed purchased goods in bags. Providing necessary information to customers and guests and informing them about future promotions. Make sure customers are satisfied and found everything they needed.
Two years of study for Associate Degree in Accounting and Business Management.
Four years of undergraduate study in Manufacturing and Automation. Bachelor Degree in Automation of Manufacturing and Technological Processes.
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