LiveCareer-Resume

loan lending representative resume example with 9 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking and reliable with a strong ability in customer service and sales. Offering a positive attitude and drive for success. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Decision Making
  • Loan Application Preparation
  • Digital Applications
  • Time Management
  • Legal Documentation
  • Information Verification
  • Problem Solving
  • Closing Documentation
  • Credit Applications
  • Verbal and Written Communication
  • Customer Communication
  • Lending Software Systems
  • Problem-Solving
  • Customer Service
  • Data Entry
  • Deposit and Payment Collection
  • Appoint Scheduling
  • CRM Software
Education and Training
Rochester Educational Opportunity Center Rochester, NY, Expected in 06/2019 GED : - GPA :

High School Equivalency Program

Certifications
  • English Speaking Trainer 02/2016 - 03/2017
Experience
Cintas Corporation - Loan Lending Representative
West Memphis, AR, 09/2020 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers regarding needs and addressed concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
Marsden Holding Llc - Customer Care Provider
Saint Michael, MN, 06/2019 - 02/2020
  • Responding to inbound / outbound calls from possible customers looking to refinance cash out or purchase their homes by verifying, qualifying, and transferring them to an (LLO) license lending officer in their area also directing escalated calls and current loan holders to agents that can better assist them
  • Responded to inbound calls from cellular customers and explained pertinent information regarding their accounts
  • Educated customers on billing options, data usage, upgraded services and devices, and quickly resolved billing disputes.
Advance Auto Parts - Sales Representative
Fort Pierce, FL, 11/2017 - 09/2018
  • Was able to upsell customers to packages that better suited their cellular needs and created more revenue for the company
  • Greeted customers and built rapport while walking them through the sales process
  • Continuously educated myself on vehicle and industry standards to ensure I
Anderson Cleaners - Cleaning Technician
City, STATE, 08/2017 - 10/2017
  • Provided accurate information to customers
  • Provided a stress-free, no hassle sales environment to ensure my customers were completely satisfied and that I closed the deal more times than not
  • Kept and maintained a clean and hygienic work environment
  • Steam cleaned garments and other fragile materials to customer's satisfaction
  • Ensured garments were correctly labeled and invoiced every time until time of pick up.
New Bern Mazda And Suzuki Imports And Trucks - Salesman
City, STATE, 09/2002 - 07/2007
  • Audited files regularly to detect and correct paperwork and processing errors.
  • Assembled and compiled documents for loan closings.
  • Worked with fellow sales team members to achieve group targets.
  • Listened to customers to understand needs and refer to optimal services.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.

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Resume Overview

School Attended

  • Rochester Educational Opportunity Center

Job Titles Held:

  • Loan Lending Representative
  • Customer Care Provider
  • Sales Representative
  • Cleaning Technician
  • Salesman

Degrees

  • GED

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