To be able to teach and share valuable knowledge about Humana Right Source to new trainees. To teach them to become successful and productive agents for our campaign.Previous training while enlisted in the United States Army for 8 years has prepared me for to be discipline,a hard worker, dependable and being accountable.
Compliments calls from members on various campaigns while employed at Sallie Mae and Aegis.
Received incoming calls from federal student loan borrowers interested in acquiring a fixed interest rate. Provided options for payments once consolidations were requested.
Assisted student and family members requesting loans from Sallie Mae. Web assistance when e-signing applications online on the website.
Assisted students and cosigners with applying for private student loan request from Sallie Mae.
Outbound sales agent. Called and informed current Humana members about our mail order pharmacy RightSource.
Follow up team member when fax request to the doctor's office failed to be successfully transmitted. Confirmation of the correct number and faxes were resent for request for prescriptions for current Humana members to enroll in RightSource.Addressed customer service inquiries in a timely and accurate fashion.
Received incoming calls from current RightSource member or Humana members interested in receiving their medications from RightSource mail order pharmacy.
Provided accurate and appropriate information in response to customer inquiries.
Provides assistance for newly graduated trainees transitioning from the classroom to the production floor. Mock calls with teams in class to show example of calls from members and how agents complete enrollments. Listen to calls and provide feedback in order to acquire or maintain a require 90% or more for quality while in nesting.Assisting the trainee with maintaining the satisfying the required sales the first week of nesting 2 per day average. The second week of training 3.5 sales per day. Coach the trainees to the requirement and preparing them to graduate once the requirement is met, and successfully getting them ready to take their earned position on the production floor with their team.
My experience while enlisted in the United States Army has prepared me for challenges in the real world. To be able to adapt to any environment, and to be successful. Also as an Noncommissioned Officer in the US Army has also prepared me to lead and to train others.
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