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Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying credit, employment, loan, personal histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
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Loan Assistant
- Handled processing of credit reports, personal financial information and processing loan applications.
- Checked application documents for completion, integrity and compliance with bank standards.
- Gathered information for review, including financial histories.
- Performed daily maintenance on loans.
- Built knowledge about latest banking products and services through online classes and webinars.
- Conveyed acceptance or rejection to customers by mail, telephone or in person.
- Submitted completed loan applications for processing and also funded the loans.
- Checked applicant credit, personal references and employment histories.
- Examined and verified information in loan application and closing documents.
- Researched and resolved customer issues on personal savings, and checking.
- Delivered prompt, accurate and excellent customer service.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Examined checks for identification and endorsement.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Opened new customer accounts, including checking, and savings.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Directed specific questions to appropriate branch personnel.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Assisted with dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Assisted veterinarian with treatment of wounds, vaccination administration and operations.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Operated anesthesia machines, oxygen equipment and monitoring equipment.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Administered and monitored anesthesia for surgeries and operations.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Performed physical examinations and record case history, weight, temperature and other vitals.
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Operated x-ray machines and exposed radiographic films.
- Prepared and labeled medications and informed client of administration techniques.
Berryville High School - Berryville, AR
I was nominated to compete in the International Sports Association in 2002. I was able to go to Australia to compete in Track and Field to throw the Shot Put. I was also nominated to go to Europe to compete also but was not able to participate in it.
My sisters and I have a nonprofit benefit by the name Kathy Summers Benefit. We do this every year to help out a family or person in the community that is in need of medical assistants or financial assistants. We have done this since 2008. We have been able to help many families with many medical and financial burdens. Which has been a blessing for us to do since our mother passed in 2007.
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School Attended
- Berryville High School
- North Arkansas College
Job Titles Held:
- Loan Assistant
- Teller
- Veterinary Technician
Degrees
- High School Diploma
- Some College (No Degree)
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