Organized clerk with training in administrative systems looking for career-oriented position. Brings demonstrated strengths in typing, filing and correspondence. Eager to achieve company goals while further developing skills. Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure. Ambitious student seeking Medical Front Office Receptionist position with room for career growth. Brings relevant skills for position, focus on teamwork and dedication to quality. Ready for professional challenges and eager to work with established team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Wealth Planning
- Credit File Updating
- Loan Processing Coordination
- LexisNexis Software
- Customer Relations
- Customer Needs Assessments
- Customer Experience
- Customer Satisfaction
- Compliance Observance
- Performance Strategies
- Communications Strategies
- Correspondence Writing
- Analytical and Critical Thinking
- 10-Key Data Entry
- 10-Key Typing
- Oral and Written Comprehension
- Active Listening and Learning
Hippa, Med, CPR, and AED
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Marion, OH, 12/2021 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Compiled closing packages for drafting and presentation accuracy.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Mobile, AL, 06/2019 - 11/2021
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Lockbourne, OH, 01/2018 - 05/2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided back up for customer service managers.
- Provided ongoing guest service.
City, STATE, 01/2015 - 12/2017
- Kept equipment working optimally by replacing loose, worn and defective parts.
- Appraised project plans ahead of installations to verify system could be configured as detailed in project specifications.
- Disassembled entertainment equipment and repaired or replaced loose, worn or defective components and wiring using hand tools and soldering irons.
- Asked customers probing questions to assess symptoms and nature of problems.
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
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School Attended
- Delaware County Community College
Job Titles Held:
- Loan Advisor
- Application Data Specialist
- Customer Service Representative
- Home Service Specialist
Degrees
- Associate of Science
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