Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

A determined individual proudly offering over experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.

Attentive with a background in assessing credit history data and finding appropriate solutions that are perfect for customer needs. Ready for a new background where I can learn, grow and bring my educational experience to the next level.

Motivated professional offering value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Hardworking and reliable service with strong ability in highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Automated Underwriting System (AUS)
  • Customer Relations
  • Complaint Handling
  • Property Evaluation
  • Loan File Maintenance
  • Loan Feasibility Assessment
  • Income Evaluation
  • Loan Processing Coordination
  • Problem-Solving
  • Financial History Analysis
  • Attention to Detail
  • Credit History Review
  • Microsoft Office
  • Basic Mathematics
  • Performance Assessment and Improvement
  • Verbal and Written Communication
  • Customer Service
  • 10-Key Data Entry
  • Data Entry
  • Fraud Detection and Prevention
  • Multitasking and Prioritization
Experience
Loan Advisor, 02/2019 to 05/2020
DrivetimeColumbus, GA,
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Identified valuable solutions for customers with credit problems.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Approved loans and specified terms, referring applications outside those limits.
  • Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Title Revenue Analyst, 09/2016 to 02/2019
Axos BankMilwaukee, WI,
  • Performed regular analytics and reporting of key performance measures and performed variance analysis to assist management with financial decision making.
  • Educated clients on complex tax issues by explaining details in understandable terms.
  • Prepared materials to complete transactions and underpin successful deals.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Posted and tracked titling transactions and completed month-end accounting reports.
  • Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
  • Attended numerous training sessions conducted by state licensing agencies and continually researched in-state and out-of-state title regulations.
  • Expedited title and licensing work via new processes resulting in % reduction in customer time expended.
  • Performed title searches, ordered reports and obtained clearance documents.
  • Analyzed chain of title and prepared reports outlining title-related matters.
  • Evaluated documents to determine property ownership.
  • Processed and maintained title files, implementing security measures to protect data.
  • Collected, organized and logged paperwork from field to coordinate efficient closings.
Repossession Specialist, 05/2015 to 09/2016
Martin Management GroupLouisville, KY,
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Routinely contacted account holders with balances over past due to resolve delinquencies.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of invoices monthly.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving high% recovery rate.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Accepted and processed customer payments and applied toward account balances.
Title Clerk, 03/2013 to 05/2015
Tinker Tag AgencyCity, STATE,
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
  • Expedited title and licensing work via new processes resulting in high% reduction in customer time expended.
  • Maintained regular communications with clients to discuss and resolve issues.
  • Examined deeds, deeds of trust, liens, judgments, and easements.
  • Performed title searches, ordered reports and obtained clearance documents.
  • Analyzed chain of title and prepared reports outlining title-related matters.
  • Evaluated documents to determine property ownership.
  • Processed and maintained title files, implementing security measures to protect data.
  • Collected, organized and logged paperwork from field to coordinate efficient closings.
Education and Training
GED: , Expected in 05/2014
Midwest City High School - Midwest City, OK
GPA:

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Resume Overview

School Attended

  • Midwest City High School

Job Titles Held:

  • Loan Advisor
  • Title Revenue Analyst
  • Repossession Specialist
  • Title Clerk

Degrees

  • GED

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