Highly knowledgeable and personable Loan Accounting
Specialist, with excellent interpersonal skills and the ability to effectively
communicate with customers and colleagues. Professional possesses an excellent
customer-service approach and good attention to detail. Individual also possesses
two Masters Degrees in Business Administration and Accounting.
Loan Accounting Operations Specialist, 05/2014
to 12/2016 Peoples Bank – Marietta,
Reconciled internal general ledger accounts daily and monthly.
Integrated and reported on Fannie Mae and Freddie Mac portfolios from acquired banks.
Earned three awards for exceptional customer service.
Used various financial systems by querying information, using Microsoft Access, Lotus notes, FIS Bankway, Excel, and MS office software.
Answered telephone calls from both internal and external customers.
Performed administrative duties ensuring regulatory compliance of applications and case files.
Provided general clerical support to include routing mail, assembling and typing correspondence, and reviewing invoices.
Researched and remedied account discrepancies.
Successfully completed transitions for five separate bank acquisitions.
Created procedural online database for department.
Conducted efficiency audit and developed new procedures for the department.
to 05/2014 Pressley Ridge – Walker,
Supervised and managed groups.
Daily interaction with youth.
Planned and executed trust building activities with youth.
Used Life Space and Crisis Intervention skills with youth.
Pharmacy Technician Trainee, 11/2011
to 02/2012 Rite Aid Pharmacy – Glenville,
Daily interaction with customers.
Worked cash register and drive thru.
Organized and filed important pharmacy documents.
Inventoried and stocked medication.
Office Clerk, 08/2009
to 12/2011 Glenville State College Office of Technology – Glenville,
Answered phone calls for office.
Performed general clerical work.
Provided technical assistance.
Input data for online courses.
August 2014 Salem International University - Salem,
MBA: Business Administration,
October 2013 Salem International University - Salem,
Bachelor of Arts: December 2011 Glenville State College - Glenville,
Microsoft Word, Excel, PowerPoint, Lotus Notes, FIS Bankway, FIS InsightImaged Document Center, Approach Database