Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Managed daily schedules and sales leads for all CSRs and Gate Agents.
Research and Presentation
Investigated and analyzed client complaints to identify and resolve issues.
Conducted a tour and presentation to Headquarters of the newly designed Appeals strategy.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 8 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Member of SHRM Club
Leadership Academic Achievement Award
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