Litigation Support Specialist Facilities Assistant resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual skilled in customer service and facilities management in a variety of settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Proven history of quick problem-solving and keeping a cool head under pressure. Interested in gaining retail experience and excited to begin new challenge in a new environment.
Skills
Customer service
Problem resolution
MS Office experienced
Proficient in English and Spanish
Administrative support
First Aid/CPR
Learns new skills quickly
Experience
07/2018 to CurrentLitigation Support Specialist/Facilities AssistantAaa Northern California, Nevada & Utah | Hollister, CA,
Conducted legal research to aid attorneys and paralegals with positive outcomes.
Rendered technical assistance to support attorney litigation needs, including document review, research into case law, coordination of correspondence, and electronic filing.
Tracked, stored and organized data in accordance with proper chain of custody protocols.
Used Microsoft Word and Excel to produce reports and business correspondence.
Performed administrative tasks including answering phones, greeting clients, managing availability of office facilities, sorting and cataloguing files with TrialWorks, and distributing important case updates to attorneys and paralegals.
Gathered and organized pre-trial discovery, records and evidence, including witness interviews.
Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Collaborated in development of custodial procedures.
Improved client satisfaction by finding creative solutions to problems.
Retrieved records and billing information from medical providers and transferred information to appropriate parties.
Prepared HIPAA-compliant forms and authorizations as needed.
Assisted with properly processing records requests.
Analyzed incoming data from all sources and provided detailed reports to case teams.
Managed communication with courts regarding status of petitions and granted orders.
04/2017 to 07/2018Fleet DriverOmni Hotels | Charlotte, NC,
Contacted customers prior to delivery to coordinate delivery times.
Consulted with customers to gain feedback and address concerns with products or services.
Successfully avoided time delivery delays by carefully planning best routes with GPS.
Verified sales orders before loading and unloading merchandise.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Loaded and unloaded merchandise at stores and vendor locations.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
04/2015 to 12/2016Babysitter/DriverGaines Household | City, STATE,
Coordinated after-school activities and transportation for up to five children for practices and events.
Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Enforced rules to maintain safe environment.
Discussed new developments, misbehavior and concerns with parents or guardians.
Calculated amount owed for services and collected payment from parents.
11/2015 to 01/2016Restaurant HostessJohnny Carino's | City, STATE,
Monitored dining area to assess server capacity and accurately estimate wait times.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Checked dining and serving areas, along with guest restrooms and waiting areas, every half-hour to verify proper cleanliness and readiness for guests.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Backed up serving staff, food runners and table tenders to keep dining room presentable and ready for incoming guests.
Answered front of house phone politely and promptly to inform customers of wait times, take reservations and record to-go orders.
Education and Training
Expected in 2017High School Diploma | Classen School of Advanced Studies, Oklahoma City, OK, GPA:
Expected in | Oklahoma City Community College, Oklahoma City, OKGPA:
Completed coursework in psychology, U.S. history, world mythology, and English.
Expected in | The Evergreen State College, Olympia, WAGPA:
Completed coursework in psychology, literature, theatre, and film studies.
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Resume Overview
School Attended
Classen School of Advanced Studies
Oklahoma City Community College
The Evergreen State College
Job Titles Held:
Litigation Support Specialist/Facilities Assistant