Litigation Support Specialist Facilities Assistant resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual skilled in customer service and facilities management in a variety of settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Proven history of quick problem-solving and keeping a cool head under pressure. Interested in gaining retail experience and excited to begin new challenge in a new environment.

  • Customer service
  • Problem resolution
  • MS Office experienced
  • Proficient in English and Spanish
  • Administrative support
  • First Aid/CPR
  • Learns new skills quickly
07/2018 to Current Litigation Support Specialist/Facilities Assistant Aaa Northern California, Nevada & Utah | Hollister, CA,
  • Conducted legal research to aid attorneys and paralegals with positive outcomes.
  • Rendered technical assistance to support attorney litigation needs, including document review, research into case law, coordination of correspondence, and electronic filing.
  • Tracked, stored and organized data in accordance with proper chain of custody protocols.
  • Used Microsoft Word and Excel to produce reports and business correspondence.
  • Performed administrative tasks including answering phones, greeting clients, managing availability of office facilities, sorting and cataloguing files with TrialWorks, and distributing important case updates to attorneys and paralegals.
  • Gathered and organized pre-trial discovery, records and evidence, including witness interviews.
  • Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Collaborated in development of custodial procedures.
  • Improved client satisfaction by finding creative solutions to problems.
  • Retrieved records and billing information from medical providers and transferred information to appropriate parties.
  • Prepared HIPAA-compliant forms and authorizations as needed.
  • Assisted with properly processing records requests.
  • Analyzed incoming data from all sources and provided detailed reports to case teams.
  • Managed communication with courts regarding status of petitions and granted orders.
04/2017 to 07/2018 Fleet Driver Omni Hotels | Charlotte, NC,
  • Contacted customers prior to delivery to coordinate delivery times.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Verified sales orders before loading and unloading merchandise.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
04/2015 to 12/2016 Babysitter/Driver Gaines Household | City, STATE,
  • Coordinated after-school activities and transportation for up to five children for practices and events.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Enforced rules to maintain safe environment.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Calculated amount owed for services and collected payment from parents.
11/2015 to 01/2016 Restaurant Hostess Johnny Carino's | City, STATE,
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Checked dining and serving areas, along with guest restrooms and waiting areas, every half-hour to verify proper cleanliness and readiness for guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Backed up serving staff, food runners and table tenders to keep dining room presentable and ready for incoming guests.
  • Answered front of house phone politely and promptly to inform customers of wait times, take reservations and record to-go orders.
Education and Training
Expected in 2017 High School Diploma | Classen School of Advanced Studies, Oklahoma City, OK, GPA:
Expected in | Oklahoma City Community College, Oklahoma City, OK GPA:
  • Completed coursework in psychology, U.S. history, world mythology, and English.
Expected in | The Evergreen State College, Olympia, WA GPA:
  • Completed coursework in psychology, literature, theatre, and film studies.

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Resume Overview

School Attended

  • Classen School of Advanced Studies
  • Oklahoma City Community College
  • The Evergreen State College

Job Titles Held:

  • Litigation Support Specialist/Facilities Assistant
  • Fleet Driver
  • Babysitter/Driver
  • Restaurant Hostess


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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