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Litigation Support Specialist/Facilities Assistant Resume Example

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LITIGATION SUPPORT SPECIALIST/FACILITIES ASSISTANT
Summary

Enthusiastic individual skilled in customer service and facilities management in a variety of settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Proven history of quick problem-solving and keeping a cool head under pressure. Interested in gaining retail experience and excited to begin new challenge in a new environment.

Skills
  • Customer service
  • Problem resolution
  • MS Office experienced
  • Proficient in English and Spanish
  • Administrative support
  • First Aid/CPR
  • Learns new skills quickly
Experience
Litigation Support Specialist/Facilities Assistant|Fulmer Sill - Oklahoma City, OK|07/2018 - Current
  • Conducted legal research to aid attorneys and paralegals with positive outcomes.
  • Rendered technical assistance to support attorney litigation needs, including document review, research into case law, coordination of correspondence, and electronic filing.
  • Tracked, stored and organized data in accordance with proper chain of custody protocols.
  • Used Microsoft Word and Excel to produce reports and business correspondence.
  • Performed administrative tasks including answering phones, greeting clients, managing availability of office facilities, sorting and cataloguing files with TrialWorks, and distributing important case updates to attorneys and paralegals.
  • Gathered and organized pre-trial discovery, records and evidence, including witness interviews.
  • Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Collaborated in development of custodial procedures.
  • Improved client satisfaction by finding creative solutions to problems.
  • Retrieved records and billing information from medical providers and transferred information to appropriate parties.
  • Prepared HIPAA-compliant forms and authorizations as needed.
  • Assisted with properly processing records requests.
  • Analyzed incoming data from all sources and provided detailed reports to case teams.
  • Managed communication with courts regarding status of petitions and granted orders.
Fleet Driver|Postmates - Oklahoma City, OK|04/2017 - 07/2018
  • Contacted customers prior to delivery to coordinate delivery times.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Verified sales orders before loading and unloading merchandise.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Babysitter/Driver|Gaines household - Oklahoma City, OK|04/2015 - 12/2016
  • Coordinated after-school activities and transportation for up to five children for practices and events.
  • Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Enforced rules to maintain safe environment.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Calculated amount owed for services and collected payment from parents.
Restaurant Hostess|Johnny Carino's - Oklahoma City, OK|11/2015 - 01/2016
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Checked dining and serving areas, along with guest restrooms and waiting areas, every half-hour to verify proper cleanliness and readiness for guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Backed up serving staff, food runners and table tenders to keep dining room presentable and ready for incoming guests.
  • Answered front of house phone politely and promptly to inform customers of wait times, take reservations and record to-go orders.
Education and Training
Classen School of Advanced Studies||Oklahoma City, OK|2017High School Diploma
Oklahoma City Community College|Oklahoma City, OKSome College (No Degree)
  • Completed coursework in psychology, U.S. history, world mythology, and English.
The Evergreen State College|Olympia, WASome College (No Degree)
  • Completed coursework in psychology, literature, theatre, and film studies.
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Resume Overview

Companies Worked For:

  • Fulmer Sill
  • Postmates
  • Gaines household
  • Johnny Carino's

School Attended

  • Classen School of Advanced Studies
  • Oklahoma City Community College
  • The Evergreen State College

Job Titles Held:

  • Litigation Support Specialist/Facilities Assistant
  • Fleet Driver
  • Babysitter/Driver
  • Restaurant Hostess

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)

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