Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Experienced [Job Title] bringing [Number] years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Skills
  • Proficiency with Windows and Mac OSX, Microsoft Office suite, Google suite, Quickbooks, Excel and Adobe Photoshop.
  • Research and trend analysis
  • Business analysis
  • Brand building
  • Financial Management
  • Business Development
  • Strategic Planning
  • Project Management
  • Staff Management
  • Data collection and analysis
  • Market research
  • Business administration
  • Budgeting
  • Business planning
  • Brand development
  • Corporate Communications
  • Market Analysis
  • Client communication
  • CUSTOMER SERVICE
  • Customer Relations
  • Research and due diligence
  • Sales proficiency
  • Background in [Area]
  • Training and development
  • Training and mentoring
  • Inter-department collaboration
  • Sales management
  • Strategic communications
  • Team Leadership
  • Staff mentoring & leadership
  • Brand enhancements
  • Revenue growth
  • Client service optimization
  • Schedule Management
  • Needs analysis
  • Lifecycle management
  • Compliance reviews
  • Microsoft applications proficiency
  • SELLING
  • Organization
  • Customer service
  • Team building
  • Regulatory Compliance
  • Communications
  • Relationship development
  • Project organization
  • Problem resolution
  • Supervision
  • Team management
  • Operational improvement
  • Process improvement
  • Project development and life cycle
  • Work flow planning
  • Logistics Management
  • Natural leader
  • Report generation
  • Expense reports
  • Project planning and development
  • Human resources management
  • Staff Management
  • Business operations
  • Customer relations specialist
  • New product introductions strategies
  • Sales background
  • Data Analysis
  • Inventory Control
  • Accurate money handling
  • Decision-making skill
  • Merchandising
  • Strong multi-tasking
  • Quality assurance
  • Scheduling knowledge
  • Dependable and reliable
  • Meticulously detail-oriented
  • Documentation expertise
  • Budget development
  • Project development
  • Employee reviews
  • Delegation
  • Relationship building
  • Scheduling
  • Effective leader
  • Conflict resolution
  • Coaching and mentoring
  • Inventory management
  • Recruitment
  • Product development
  • Staff training/development
Work History
Lingerie Product Manager, 02/2017 to Current
Ralph LaurenAurora, OH,
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Boosted customer base penetration 12% by devising creative promotional approaches.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Championed customer experience through expert communication.
  • Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve [Type] targets.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Championed customer experience through expert analyzation and communication.
  • Accomplished industry-leading successes for [Type] customers through [Action].
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Boosted customer base penetration [Number]% by devising creative promotional approaches.
  • Coordinated project planning and execution with team members and team leads.
  • Defined and analyzed metrics to measure product performance.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
  • Developed communications plans for new products, increasing sales [Number]%.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
Selling Manager, 12/2015 to 02/2017
KrogerBoise, ID,
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Drove sales conversion rates up 7% through effective development.
  • Coached employees in successful selling methods and implemented comprehensive training program.
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Coordinated office operations and kept store in compliance with company standards.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Drove sales conversion rates up [Number]% through effective [Action].
Customer Service Manager, 04/2011 to 12/2015
Rural KingMuncie, IN,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Analyzed marketing data, including market trends, competitor performance and product strengths.
  • Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.
  • Recommended changes, improvements or deletions in products according to customer feedback.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Implemented processes that simplified procedures and reduced average processing time by [Number] hours for [Number]% of customers annually.
  • Maximized profits by reducing waste in payroll administration [Number]% weekly and increased sales [Number]% with up-selling techniques.
  • Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
Assistant Manager, 06/2009 to 04/2011
SephoraCity, STATE,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Recommended changes, improvements or deletions in products according to customer feedback.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Implemented rewards program, bolstering customer retention [Number]%.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
Education
Fashion/Beauty: Cosmetology Education, Expected in 04/2007
Cinema Makeup School - Los Angeles, CA,
GPA:
High School Diploma: , Expected in 06/2001
Bishop Alemany High School - Mission Hills, CA,
GPA:

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Resume Overview

School Attended

  • Cinema Makeup School
  • Bishop Alemany High School

Job Titles Held:

  • Lingerie Product Manager
  • Selling Manager
  • Customer Service Manager
  • Assistant Manager

Degrees

  • Fashion/Beauty
  • High School Diploma

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