line leader resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

HR/Manager, Office Assistant, Retail Sales, Warehouse, Production, Line Lead and Supervisor. Background and Experience includes New Employee Orientation, Payroll, Recruiting, Hiring, Training, Staff Development, Sales, Merchandising, Customer Service, Billing, Inventory Management and Shipping/Receiving. I have Supervisory experience of over 14 years. I am good at communication and problem-solving. I am an energetic worker and love to meet or exceed deadlines. I grasp client's requirements and Management's needs and apply appropriate actions to complete tasks in a timely manner. I am focused on personal and professional growth and stability.


Record Keeping


Payroll/Payroll Reporting

Recruiting and Hire Personnel

Shipping and receiving

Warehouse/Production Lines

Employee Supervision

Safety Awareness/Training

Data Entry

Record Keeping

Parts Inspection

Sales and Customer Service

Line Leader, 09/2018 to 06/2019
Illinois Tool WorksStockton, CA,
  • Inspected equipment for cleanliness following each shift.
  • Worked closely with employees to ensure that each assignment was finished ahead of its deadline.
  • Oversaw running of computers and diagnostic equipment, strictly adhering to all manufacturer safety protocols to alleviate possible injuries.
  • Interacted with employees at the end of shifts to provide details on all uncompleted tasks.
  • Provided safety training in all areas and equipment to employees.
  • Maintained work environments safe and efficient at all times.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Managed and supervised daily activities of team members to verify fulfillment of customer orders and adherence to general warehouse operations.
  • Assigned individual work plans and reviewed jobs to accomplish all tasks within expected parameters.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
  • Met or exceeded target numbers for on-time customer shipments with motivational approach to team leadership.
  • Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Design Associate, 09/2018 to 02/2019
La-Z-Boy, Inc.Springfield, PA,
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Collaborated with team of designers to offer improvements and direction on others' projects.
  • Thoroughly researched design topics and studied information pertaining to topics.
  • Followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Diamond Expert/Sales/Customer Service Representative, 05/2009 to 08/2015
JC Penney StoresCity, STATE,
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Generated quotes, processed payments and documented customer communications.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Called potential customers to assess business needs and present value propositions.
  • Drove increased engagement with productive conversations and ongoing relationship management.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Reduced process lags by training employees on best practices and protocols.
Human Resources/Manager of Operations, 02/1999 to 07/2009
Libo IncCity, STATE,
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Held exit interviews and documented information discussed with employees.
  • Created and implemented exit and interview program process.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
  • Decreased workers' compensation claims by working closely with employees to promote safety.
Education and Training
High School Diploma: , Expected in 06/1978 to Findlay High School - Findlay, OH
: Business, Expected in to Terra State Community College - Fremont, OH
: Business and Managerial Economics, Expected in to Stautzenberger College - Findlay, OH

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Resume Overview

School Attended

  • Findlay High School
  • Terra State Community College
  • Stautzenberger College

Job Titles Held:

  • Line Leader
  • Design Associate
  • Diamond Expert/Sales/Customer Service Representative
  • Human Resources/Manager of Operations


  • High School Diploma
  • Some College (No Degree)

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