Lieutenant Supervisor resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated law enforcement professional with more than 12 years managing security teams and law enforcement officers. Personable leader who comfortably interacts with people from diverse cultures and backgrounds promoting engagement and professionalism through mentoring and coaching.
Highlights
Staffing and scheduling
Operational effectiveness
Certified Security/Police Supervisor
Skilled in conflict resolution
Natural leader
Microsoft Office
OSHA training
Motivational
Accomplishments
Leadership
Served as key contributing member to Leadership team.
Served on workplace violence committee
Community program Networking with police and citizens
Member of International Association For Healthcare Security and Safety
Member of Crime Prevention Association of Michigan
Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Awarded by management with three official commendations for personal achievement and contributions to the team.
Promoted to Sergeant after four years of employment then to Lieutenant six years later..
Experience
Lieutenant/Supervisor, 04/2006 to Current Seaworld Parks – Langhorne, PA,
Managed staff schedules for shifts and events to minimize overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Trained, developed and counseled employees to develop a high performing team.
Coached employees in developing and achieving individual performance goals.
Conduct investigations into complaints, issue disciplinary action
Perform conflict resolution, resolve conflict
Developed and maintained strong and clear communication and rapport with department personnel.
Sergeant, 11/2000 to 04/2006 Zachry Holdings, Inc. – Luling, LA,
Reviewed and provided comments on the adequacy of officer reports and took necessary steps to correct any deficiencies.
Monitored multiple locations with officer presence keeping track of all incidents.
Investigated and prepared complaint investigations for supervisor review and approval.
Completed daily rotational schedule for subordinates, ensured all training requirements were completed and submitted to supervisor.
Coached employees in developing and achieving individual performance goals.
Developed and maintained strong and clear communication and rapport with department personnel.
Security Officer, 06/1996 to 11/2000 Intercontinental Hotels Group – Fort Campbell, KY,
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Responded quickly to medical emergencies, bomb threats and fire alarms, answered alarms and investigated disturbances.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions and to ensure the safety of employees and visitors.
Checked passes and credentials of persons seeking to enter the property.
Monitored access control systems, including CCTV systems.
Lobby Services , 01/1996 to 06/1996 Marriott International – Cape Coral, FL,
Expressed appreciation and invited customers to return to the system.
Managed quality communication, customer support and physical assistance for each client.
Assisted customers with clinic and medical staff complaints.
Assisted customers in finding appointment locations.
Front Desk Supervisor, 1995 to 01/1996 Paychex – High Point, NC,
Kept records of room availability and guests' accounts, manually or using computers.
Assisted guests with any special requests during their visits.
Recorded guest comments or complaints, referring customers to managers if requested.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Contacted housekeeping or maintenance staff when guests reported problems.
Assessed and trained personnel for promotion to cross-functional operations.
Maintained and enforced a safe and clean working environment at all times.
Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
Trained, developed and counseled employees to develop a high performing team.
Coached employees in developing and achieving individual performance goals.
Developed and maintained strong and clear communication and rapport with Hotel personnel.
Front Desk Manager, 1995 to 01/1995 Promises Addiction Treatment Center – Nunnelly, TN,
Developed and maintained strong and clear communication and rapport with building personnel.
Maintained and enforced a safe and clean working environment at all times.
Accountable for all staff development, budgeting and supply ordering.
Resolved guest complaints.
Assisted clients in leasing of homes, retail and entertainment space.
Showed residential properties and explained the features, value and benefits of available homes.
Sales Consultant, 09/1993 to 11/1993 American Axle & Manufacturing – Rochester, IN,
Received and processed cash and credit payments for in-store purchases.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Medical Assistant, 06/1988 to 05/1993 Huron Podiatry Associates – City, STATE,
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Prepared patient rooms prior to their arrival.
Kept facility stocked with necessary supplies, equipment and instruments.
Comforted patients and provided them with reassurance and encouragement.
Participated in the maintenance of safe conditions within the facility and other related areas.
Completed and submitted clinical documentation in accordance with agency guidelines.
Assembly Worker, 06/1987 to 10/1989 AnnArbor Assembly Corp. – City, STATE,
Inspected finished products for quality and adherence to customer specifications.
Adjusted machine feed and speed if machine malfunctioned.
Helped achieve company goals by supporting production workers.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Education
Bachelor of Science: Criminal Justice, Expected in 2014 Baker College - Auburn Hills, MI GPA:
Coursework in Communications, Criminal Law and Public Administration
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