Congenial,energetic and reliable insurance professional motivated to provide superior customer service and drive sales. I'm a strategic thinker, love taking on new challenges and always quick to find solutions to every issue I encounter. Offering more then 9 years of superior customer service, and over 3 years generating new business by selling various insurance plans such as, property, marine, automobile, umbrella, identity theft protection, motor sports, RV/trailer, personal articles, and similar products. Actively licensed in Pennsylvania and Maryland for Property and Casualty, Life and Health.
My main objective was to sell and service quality policies effectively and efficiently. I had many responsibilities including but not limited to:
Found by Google searching GEICO Mechanicburg. The Frank Rossi Agency.
"Outstanding customer service! I had the pleasure of working with Kelsey, who provided me with a great price on home owner insurance. After confirming my policy, she worked relentlessly trying to coordinate this with my loan officer for my mortgage at a local bank. Needless to say, my loan officer has been very unresponsive and difficult to reach, though I applaud Kelsey's persistence in making it all happen. She is very professional and knowledgeable but it's her persistence/dedication that blew me away that has me filling out this review today. Highly recommended! Thanks again Kelsey!"
"I was delighted to speak to Kelsey from customer service when receiving my quote. Her laugh and tone made me feel comfortable during the process of me switching off of my parents' insurance. She was very kind, thorough, attentive, and understanding. I greatly appreciate her help and her gentle nature."
"Kelsey-Jo was very enthusiastic about her product and very professional in her approach to being able to find a product that fit my needs. Unfortunately for her GEICO was not able to come up with a combination of product\price that met my needs. However even though the sale didn't close she was professional the whole time and encouraged me to get back to her if my needs ever changed. I would certainly give her a shot in the future for my business."
"I had the most wonderful experience someone could ask for when applying for a new insurance policy! Kelsey was absolutely amazing! She was hands down the most pleasant, professional, polite person I have had the experience talking with when applying for a service over the phone. Plus, they saved me money on my monthly Bill's! What more could you ask for!"
"Kelsey reached out to me to let me know about further discounts I could receive by joining Geico. She was so patient, kind, and helpful over the phone, and called me back the next day exactly when we scheduled. Everything went smoothly and I saved $300 every 6 months by switching. Very pleased."
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