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Licensed Dispensing Optician Resume Example

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LICENSED DISPENSING OPTICIAN
Summary

I am a hardworking and reliable individual, with strong ability in multitasking and great customer service experience. Offering mutliple career backgrounds, technology savvy and eager to learn. I am highly organized, proactive and punctual with a team-oriented mentality.

Skills
  • Evaluating patients
  • Managing inventory
  • Glasses repair
  • Quality control
  • Computer skills
  • Critical thinking
  • Friendly, positive attitude
  • Team building
  • Leadership
  • Time management
  • MS Office
Experience
Licensed Dispensing Optician
City, StateCompany Name/Feb 2017 to Current
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Trained and mentored numerous new eyewear specialists and continued education to keep up with current technologies.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Managed client frame selection processes and walked through lens options.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Repaired and adjusted frames to meet customer needs.
Server
City, StateCompany Name/Jun 2010 to Jun 2016
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Upsold customers and optimized table-turns to outperform average sales by 20%.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cosmetologist
City, StateCompany Name/Apr 2015 to May 2016
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Collected payment from customers and scheduled next appointments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
Customer Service Representative
City, StateCompany Name/Jan 2007 to Apr 2011
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained numerous new employees each in different procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
Some College (No Degree): CosmetologyThe Salon Professional AcademyCity, State
Licensed Optician: OpticianryNational Academy OpticianaryMar 2019City, State
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Resume Overview

School Attended

  • The Salon Professional Academy
  • National Academy Opticianary

Job Titles Held:

  • Licensed Dispensing Optician
  • Server
  • Cosmetologist
  • Customer Service Representative

Degrees

  • Some College (No Degree) : Cosmetology
    Licensed Optician : Opticianry

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