Licensed 220 agent with over 10 years experience in the insurance industry. I am dedicated to providing excellent customer service and I am experienced in home, auto, flood, boat,umbrella, commercial & jewelry insurance. Proficient with the Matrix software & familiar with most carriers.
I am a certified Guardian Ad Litem for the 18th Circuit Judicial Court.
I am currently working as a sales agent at Highmark. My job duties there include: quoting, binding, servicing policies, underwriting, discussing coverages with clients, finding the best fit policy for the customer. I take pride in being honest with the customer & looking out for there best interest.
I worked for the Ballard's for about 4 years, previously in 2007-2010. I was the receptionist there & handled customer service amongst other things, such as; phones, quoting, underwriting memos, processing endorsements, payments, certificates of insurance, filing, scanning & attaching docs. I really took pride in friendly & efficient customer service, and being able to provide the most pleasant experience possible while dealing with insurance.
While working at Filichia Insurance I performed all the same duties as listed above at the Ballard Agency as a CSR.
Same with this time of employment, I performed all duties listed above as a CSR with Ballard Insurance. I really enjoyed working here & have a great amount of respect for the Ballard family.
This is where I got my start in insurance. I started out answering phones & filing, basic clerical & customer service duties. In the summer of 2001 I decided to move away for college & returned to Florida to start a family. After being home with my kids for a few years, I started back at Ken Collett's office in 2006 & got licensed. I am very thankful for all Ken's help & training in the beginning of my career & highly respect him as well.
I graduated 1 year early with a 3.7 GPA. My main interests at the time were arts & interior design.
I really enjoy the design field & incorporate it as a hobby these days. I was homesick while I was in California & wanted to be back in Florida with my family when I started having children.
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