license permit specialist iii resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Extremely Competent Trainer with proven skills in delivery of instructional material in any environment. Understanding of adult learning principles, and presentation techniques Influential Leader able to build high-performing teams and inspire staff to achieve performance excellence. Relationship Builder with an established history of earning trust and rapport with all levels of management, peers, staff, and recruits. Persuasive, Solution-Oriented Communicator with highly effective negotiation and networking skills. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

  • Instructional Delivery
  • Training Development
  • MS Office
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Attention to Detail
Work History
License Permit Specialist III, 10/2019 to Current
O'reilly Auto PartsBrooklyn Park, MN,
  • Perform moderately complex licensing and permitting work in Field office of Driver License Division consistently assisting over 20 customers daily.
  • Receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with customers, and approving license and permit applications
  • Meets and screens applicants, administers written and visual tests, prepares application forms and collects license application fees
  • Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and traffic laws
  • Works under limited supervision, afforded limited latitude by supervisor of to assist customers using my initiative and independent judgement
  • Ability to responsibly handle all sensitive and confidential information and situations while performing my duties
  • Adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Department Supervisor, 02/2019 to 09/2019
City YearSan Jose, CA,
  • Responsible for leading and enabling team of nine associates to deliver exceptional customer experience in tools and hardware department.
  • This included coaching and training associates, managing performance, and always ensuring adequate coverage
  • As Supervisor for Hardware Department, I consistently met and exceeded all sales metrics by ensuring customers' needs were met. This was accomplished using facing activities (greeting customer, clarifying needs and identifying solutions, closing sales) and non- facing activities (down-stocking, inventory management, area recovery)
  • Ensured department was always in-stock and customer ready while inspiring engaging, customer- focused behavior and driving team to achieve sales and margin goals.
Loss Prevention & Safety Manager, 10/2016 to 02/2019
Arthur J Gallagher & Co.Huntington Beach, CA,
  • Responsible for implementing loss prevention and safety programs, overseeing and coordinating processes to minimize loss while maintaining safe working and shopping environment
  • Was responsible for training and mentorship of over 150 associates focusing on safety and loss prevention strategies
  • Ability to work effectively with associates, internal and external customers, and local law enforcement officers
  • Always demonstrated poise, tact, diplomacy, and able to establish and maintain effective working relationships with all individuals encountered
  • Responsible for auditing, reviewing safety reports, conducting inspections ensuring compliance with OSHA and corporate policy safety guidelines and all safety standards and best practices
  • Ensured all employees including myself always worked in a safe manner, avoiding shortcuts that could have adverse results/risks
  • Implemented innovative Safety Training program resulting in the store accomplishing 5 quarters of consecutive Safety Celebrations, one of only 33 stores out of 1800 stores to accomplish this goal during FY 17- 18.
Senior Recruitment Manager, 07/2014 to 09/2016
Zions BancorporationAmerican Fork, UT,
  • Led a strategically focused recruiting company consisting of 51 personnel in a productivity driven high-stress, fast paced, multi-demand environment
  • Planned and directed recruiting efforts of five recruitment offices
  • Responsible for implementing and overseeing training procedures and techniques using education principles, practices, and techniques
  • Led and assisted with multiple projects at any given time
  • Assisted with development and execution strategies in key recruiting markets
  • Established recruiting goals and managed team deliverables to ensure objectives were consistently met or exceeded
  • Key Accomplishments: Optimized talent acquisition processes and programs to achieve 121% combined recruiting objective FY15
  • Implemented innovative candidate generation techniques, strategies, and programs that boosted recruitment rate from 46% to 107% in one year
  • Led Recruitment Company to achieve recruitment excellence award through implementation of aggressive recruiter training program; resulted in being ranked number 9 out of 52 recruiting companies.
Instructor, 07/2011 to 06/2014
U.S. Army, Recruiting SchoolCity, STATE,
  • Primary instructor for U.S. Army Recruiter Course
  • Instructed over 2200 new Army Recruiters annually on all aspects of recruiting operations
  • Ensured all instruction was delivered in accordance with regulatory guidance, current policies, and procedures related to recruiting
  • Proficient with all classroom audio/visual equipment to ensure effective delivery of material by use of computers and software programs
  • Assisted with development of training curriculum and training support products utilized by the school
  • Ensured lesson plans and end of course test materials were available and recommended modifications to improve results of training aids and lesson plan materials
  • Trained new instructors on facilitation methods and ensured all were certified on utilization training software to track student progress and graduation requirements were completed.
  • Selected to deliver training and information briefings on multiple occasions within organization, to include external agencies due to excellent verbal and written communication skills
  • Selected to serve on team to review and revise over 150 hours of instructional material in preparation of new Army Learning Model, received commendable rating for our work
Corporate Trainer, 01/2009 to 06/2011
U.S. ArmyCity, STATE,
  • Mobile Training Team member in support of recruiting operations for a 13 state, 11,000 square mile area comprised of 2300 recruiters
  • Assisted in determining subordinate organizations training needs, conducted training assistance visits and training assessments routinely on 48 regional and 324 local community recruiting offices; analyzed training data and provided recommendations to organization Commander; coordinated and conducted training for policy, doctrine, information systems and technology changes; conducted leadership development training for staff and subordinate organization leaders
  • Delivered and maintained training records for all mandatory training required for staff and subordinate organization leaders utilizing Digital Training and Management System
  • Served on Recruiting Partnership Council which played a key role in improving semi-annual conference attendance by 30% between U.S Army Recruiting Command and U.S Army Reserve Command.
Development Senior Leadership Development Academy | Recruitment Manager Course |Army Recruiter Course | Instructor Certification Course: , Expected in to - ,
BA: Organizational Management, Expected in 07/2013 to Ashford University - Clinton, IA,

Understanding of the strategic leading, organizing, planning and team supervising of companies, firms, businesses and organizations in different industries. Focus on strategies for effective team development, analyzing alternative solutions for complex business problems, comparing and contrasting individual characteristics that influence work behaviors and analyzing the impact of social problems on the workplace at the individual, group, organizational, and societal levels. Graduated Summa Cum Laude.

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • License Permit Specialist III
  • Department Supervisor
  • Loss Prevention & Safety Manager
  • Senior Recruitment Manager
  • Instructor
  • Corporate Trainer


  • Development Senior Leadership Development Academy | Recruitment Manager Course |Army Recruiter Course | Instructor Certification Course
  • BA

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