Technical support specialist with 4 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. Skilled at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Proficient in windows, Linux/Unix
Basic knowledge of windows server 2012
Experience in Red Hat enterprise Linux, CentOS, Ubuntu.
Experience working with remedy ticketing system
Experience installing, configuring, upgrading software and Hardware
Experience installing and configuring Apache, Smtp, Squid Proxy server.
Experience installing and configuring ISCSI san
Basic knowledge in MARIADB, MYSQL
Proficient in configuring NFS, SAMBA, LDAP, DNS Basic knowledge of Microsoft Active Directory
Proficient in KVM hypervisor, Virtual Box, VMWARE
Level 3 technical support specialist02/2012 to 02/2016OptimumShelton, Connecticut
Technical support specialist with 4 Years careers experience in help desk and system administration functioned as member of network team handling over 10,000 calls per days that represented 4 million-plus PCs and diverse group of end users and Managed various areas of support included broadband connectivity, voice over Internet protocol, account provisioning, email (Outlook, Outlook Express, Eudora, Mac email) and Windows installation, configuration, and upgrade issues.
Maintained and monitored support for all TCP/IP network configurations, assisting customer with installation of antivirus.
Troubleshoot technical support calls/emails from Optimum Online and/or Optimum Voice customers who are using the supported software/hardware within departmental productivity and quality standards by educating customers through established troubleshooting procedures.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Naugatuck valley community college2005
computer crimes (not graduate) Waterbury Public High school (graduated) Linux Foundation Certified Engineer (LFCE) Red Hat Certified System Administrator (RHCSA) COMPTIA Linux Linux Professional Institute LPIC-1 SUSE CLA (Certified Linux Administrator)
Fluent in English and Spanish
Active Directory, antivirus, Apache, Basic, broadband, Hardware, DNS, email, Engineer, Fluent in English, Eudora, Help Desk, LDAP, Linux, Mac, Outlook, Outlook Express, Windows 7, Windows, MYSQL, enterprise, NFS, network, Proxy server, quality, Red Hat, SAMBA, san, servers, Smtp, Spanish, System Administrator, system administration, TCP/IP, Technical support, Troubleshoot, troubleshooting, Unix, upgrading, upgrade, windows server
Naugatuck valley community college 2005 computer crimes (not graduate) Waterbury Public High school (graduated) Linux Foundation Certified Engineer (LFCE) Red Hat Certified System Administrator (RHCSA) COMPTIA Linux Linux Professional Institute LPIC-1 SUSE CLA (Certified Linux Administrator)
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