Experienced and technically skilled Network support Analyst. Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary. Performed diagnostics by retrieving performance statistics on T1s and T3s from for various client / carriers. Provided technical network support and responded to client events thru various applications and monitoring consoles to maintain availability & performance. Engage various carriers for troubleshooting and to set up technician dispatch. Follow up with clients in a timely matter to ensure they are aware of progress on all repairs. Respond to client dispatch requests and engage our in engineers to set up dispatches for requested date and times. Recognized by my peers for accessibility as a solid technical resource. I enjoy working with my peers and coming up with effective and helpful solution for any given situation that may arise.
Trained to work in a clean-room environment.
Taught to successfully solder and unsolder various electronic components.
Learned to use various electronics equipment such as Multi-meter, Oscilloscope.
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