Multi-talented Manager with one and a half years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Product and service knowledge
Sales monitoring
Avid Pro Tools
Retail operations management
Staff training and development
Project management abilities
Business Development
Customer relations
Closing and contract negotiations
Business development understanding
Product branding
Strategic Planning
Retail Space Planning
Time Management
Microsoft Office expertise
Customer rapport
Education and Training
Patterson Mill High SchoolBel Air, MD, Expected in 05/2019 – –High School Diploma: - GPA:
Towson UniversityTowson, MD, Expected in 05/2023 – –Bachelor of Science:Computer Science - GPA:
Experience
American Modern Insurance Group - Level 2 Assistant Manager Providence, RI, 02/2020 - Current
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Planned and prepared workflow schedules, delegating tasks for a 14-member team.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings over 25%.
Oversaw team development according to industry service standards to further customer loyalty.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Developed and implemented performance improvement programs, resulting in 15% increase in efficiency.
Meijer, Inc. - Contract Writer Richmond, KY, 07/2018 - 11/2018
Edited documents for grammar, clarity, content and formatting.
Selected various graphics to accompany written material.
Updated instruction booklets and publications.
Proofread materials created by other writers to identify spelling, punctuation and grammar mistakes.
Worked customers through the rent-to-own process and filling out the contract for so doing.
Klein's ShopRite Of Maryland - Produce Clerk City, STATE, 01/2018 - 10/2018
Checked prices and found requested products in store for customers.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Operated different grocery store equipment, including balers, power jacks and slicing machines.
Helped customers complete purchases, including processing payments and bagging items.
Assessed floor displays to determine which merchandise required restocking.
Monitored work environment for safety, cleanliness and organization throughout shift.
Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
Verified invoices against delivered merchandise to check shipment accuracy.
Frequently communicated with vendors to determine backorder availability and future inventory.
Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
Removed outdated and overripe items from stock to eliminate health risks.
Cleaned shelves and restocked with new inventory when products stock ran low.
Updated signage to reflect current prices and help promote target merchandise.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Received and unloaded new products upon delivery, checking for damage and order accuracy.
Greeted customers and provided immediate and courteous service at all times.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Secured products when transporting to different areas of store to prevent merchandise damage.
Assisted customers based on currently available product, promotional and policy information.
Rotated stock to maintain freshness and promote customer purchase.
Reviewed current planograms and end cap placements to properly merchandise items.
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