(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Multi-talented Manager with one and a half years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

  • Product and service knowledge
  • Sales monitoring
  • Avid Pro Tools
  • Retail operations management
  • Staff training and development
  • Project management abilities
  • Business Development
  • Customer relations
  • Closing and contract negotiations
  • Business development understanding
  • Product branding
  • Strategic Planning
  • Retail Space Planning
  • Time Management
  • Microsoft Office expertise
  • Customer rapport
Education and Training
Patterson Mill High School Bel Air, MD, Expected in 05/2019 High School Diploma : - GPA :
Towson University Towson, MD, Expected in 05/2023 Bachelor of Science : Computer Science - GPA :
American Modern Insurance Group - Level 2 Assistant Manager
Providence, RI, 02/2020 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Planned and prepared workflow schedules, delegating tasks for a 14-member team.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings over 25%.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Developed and implemented performance improvement programs, resulting in 15% increase in efficiency.
Meijer, Inc. - Contract Writer
Richmond, KY, 07/2018 - 11/2018
  • Edited documents for grammar, clarity, content and formatting.
  • Selected various graphics to accompany written material.
  • Updated instruction booklets and publications.
  • Proofread materials created by other writers to identify spelling, punctuation and grammar mistakes.
  • Worked customers through the rent-to-own process and filling out the contract for so doing.
Klein's ShopRite Of Maryland - Produce Clerk
City, STATE, 01/2018 - 10/2018
  • Checked prices and found requested products in store for customers.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Operated different grocery store equipment, including balers, power jacks and slicing machines.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assessed floor displays to determine which merchandise required restocking.
  • Monitored work environment for safety, cleanliness and organization throughout shift.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Greeted customers and provided immediate and courteous service at all times.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Assisted customers based on currently available product, promotional and policy information.
  • Rotated stock to maintain freshness and promote customer purchase.
  • Reviewed current planograms and end cap placements to properly merchandise items.

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Resume Overview

School Attended

  • Patterson Mill High School
  • Towson University

Job Titles Held:

  • Level 2 Assistant Manager
  • Contract Writer
  • Produce Clerk


  • High School Diploma
  • Bachelor of Science

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