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Lessons Department Manager Resume Example

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LESSONS DEPARTMENT MANAGER
Summary

I have worked with Guitar Center for over three years now, from sales, to teaching, to now running a whole department. I took a program that had no students and built it into something I am extremely proud of. I have amazing relationships with staff and students, but I want to do more. I want to take my skill set to the next level and see what more I can do for people, through music. My goal is to put a smile on the face of every person I meet and to make them feel welcomed and at home. I try to do this every day. To make the store/department fell like a home away from home. I know I have achieved this and am wanting to now just take myself to a bigger stage. I saw this as a sign and a possible opportunity to pursue this goal. If given the opportunity, I know I would excel. I love a challenge, but I love people and music more. These go hand in hand with what School of Rock is offering through their music program. I believe I could be a true and proper asset to the company, given time and a chance.

Skills
  • Planning and executing.
  • Building relationships with customers and students
  • Positive attitude
  • Understanding and accommodating of clients needs
  • Great with people
  • Confident in handling difficult situations
  • Music theory
  • Continuous improvements
  • Staff retention
  • Product knowledge
  • Promotional planning
  • Student engagement
  • Lesson planning
  • Making students feel at home
Experience
Lessons Department Manager, Guitar Center Inc., April 2019-CurrentBoston, MA
  • Successfully led key projects which resulted in new student signups and built retention with families and other students, while doing so.
  • Planned and executed the first ever recital to be held at Guitar Center Boston for the lessons department.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review for the department as well as helped out in sales while doing so.
  • Began the position with five reoccurring students. The store now has over 75 (Aiming for 200) Active members weekly and continues to consistently grow.
  • Built strong relationships with the students and families who study through Guitar Center.
  • Schedule and maintain about 80 active people weekly.
  • Hold open houses every month for the Lessons Department as well as recitals.
  • Reach out daily to newly interested people and families as well as continuing to maintain the stream of students we already have.
  • Greet every student with a high-five, hug, or a big smile with a positive attitude daily.
  • Maintain the facilities, (clean, instruments setups, notebooks, ect.)
  • Treat every student that comes through with proper respect and the attention they deserve.
Sales Associate, Guitar Center Inc., May 2016-CurrentBoston, MA
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Held highest warranty sales percentage for two years.
  • Consistently and proudly sold many instruments with positive feedback through customers within our online OSAT ratings.
Music Teacher, Guitar Center Inc., January 2019-April 2019Boston, MA
  • Monitored students' progress by analyzing performance metrics.
  • Utilized creative approaches to solve performance issues.
  • Specialized in Guitar, Voice, Piano, Ukulele, and Percussion. As well as violin.
  • Drafted invoices and processed student payments.
  • Led guitar lessons for students of diverse demographics.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Developed and deployed assessment strategies involving both oral and written approaches for optimal review of student abilities.
  • Optimized learning processes through research and development of innovative learning methods.
  • Coached students in using video and social media storytelling to improve visual intelligence of projects.
  • Established objectives for all lessons, modules and projects.
  • Educated students using book curriculum teaching methods and hands-on curriculum as well.
  • Built trusting rapport with students and facilitated communication with family members when needed.
  • Planned lessons according to student skill level and learning modality.
Education and Training
Associate of ScienceCognitive Psychology, , , Bunker Hill Community College, , CharlestownMAJune 2013
Bachelor of ArtsPsychology, Massachusetts College of Pharmacy And Sciences, Boston, MA
  • Completed coursework in Psychology, Social Psychology, and Cognitive Psychology.
  • Withdrew from program halfway through due to personal reasons.
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Resume Overview

Companies Worked For:

  • Guitar Center Inc.

School Attended

  • Bunker Hill Community College
  • Massachusetts College of Pharmacy And Sciences

Job Titles Held:

  • Lessons Department Manager
  • Sales Associate
  • Music Teacher

Degrees

  • Associate of Science
    Bachelor of Arts

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