LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Goal-oriented professional with a strong drive to succeed.
Highlights
  • Strong problem solver
  • Works well under pressure
  • Customer service-oriented
  • Self-starter
  • Appointment setting
  • Professional and mature
  • Time management
  • Microsoft Office proficiency
Accomplishments
Lead the discovery process with a senior paralegal.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience
09/2015 to Current Legal Office Manager Kemper | Austin, AR,
  • Processing and transcribing documents.
  • Entering data
  • Schedule appointments 
  • Perform intake
  • Answer phone
  • Respond to messages
  • Make copies and run fax machine
  • Help prepare for meeting, hearing and trials
  • Perform research as needed
  • Ensure correct paperwork is filed on time with the court
  • Manage inventory
  • Prepare and send out court reminders to clients
01/2009 to 01/2012 Production Team Lead Teespring | , ,
  • Responsible for receiving and processing incoming phone calls in accordance with policies, and procedures.
  • Identify, research, and resolve customer issues.
  • Follow-up on customer inquires that were not resolved by the customer service representative.
  • Complete call logs and reports.
  • Create and run reports daily for the ACD phone system to ensure the Call Center achieves it goals of calls and staffing.
  • Supervise a team of 18 to 20 Customer Service Representatives Motivate the team to exceed all company goals.
  • Assist Manager with office projects.
  • Train and coach existing and new hires in their job responsibilities.
  • Provide performance feedback and coaching to customer service representatives.
  • Track team performance on productivity and create reports with the results.
  • Evaluate, write and deliver performance appraisals.
  • Obtain information from the customers to relay to the client.
  • Work in help desk department to resolve all caller issues and rejections.
01/2006 to 01/2008 Computer Program Student Brooks Automation, Inc. | , ,
  • Primary responsibilities include design and development of server code.
  • Developed and tested new financial reporting system using Visual Basic, C# and Cobol Performed modifications on existing financial software.
  • Developed and tested new inventory management using.
  • Net programs Provided object- oriented design, programming and implementation to several different systems, written in COBOL, C#, VB, and Java.
  • Precise knowledge in the System Development Life Cycle.
2004 to 2006 Assembler Banner Health | , ,
  • Performed leak checks on cable and fire extinguishers.
  • Welded nuts onto brackets
  • Stamped codes onto brackets
  • Manually sized inserts for correct width
  • Electro-etched date codes onto several metal parts
  • Removed and installed nitrogen tanks needed for the leak checking
  • Assembled fire extinguishers.
2000 to 2004 Electrician Department Of Defense | City, STATE,
  • Replace and install light fixtures onboard U.S naval vessels
  • Replace and install receptacles
  • Installed circuit breakers, fuse boxed and cables
  • Wired and rewired fans and several other electrical items
  • Replace and install electrical AC and DC motors
  • Assist in rewinding electrical pumps
  • Assisted in repairing transformers
  • In charge of safe up keeping of generators, auxiliary equipment and power distributions systems
  • Worked with the ships degaussing system
  • Studied technical mathematics, electromechanical technology, electrical systems troubleshooting and maintenance
  • Knowledge in nautical science both seamanship and navigational
  • Maintained a clean work area (sweeping, mopping, waxing and painting)
  • Skilled with many hours of training in anti-terrorism/force protection, first aid and health, equal opportunity /sexual harassment, leadership and safety
  • Responsible for the preventive maintenance for stationary, and mobile electrical equipment
  • Inspected other work centers for safety and fire hazards
  • Performed spot checks according to the electrical maintenance procedures
  • Performed safety checks on hundreds of electrical items
  • Removed thousands of feet of dead ended cables
  • Maintained certifications in first aid and safety
  • Responsible for monitoring proper check in and checkout procedures for 246 rooms for Naval Bachelor Housing
  • Maintained duty logs and security emergency keys
  • Maintained customer service for the residents and all other visitors
  • Kept track of all personal work orders, exchange vendors, commercial phone companies, and residents
  • Maintained and tracked the issuance of master keys for the staff members
  • Escorted command representatives throughout the quarters
  • Maintained the up keeping of the receptionist area
Education
Expected in 2008 AAS | Computer Programming Wilson Community College, , GPA:
Computer Programming
Expected in 2002 Certificate in Security + Certification Prep | Electrical 'A' School, , GPA:
Great Lake Illinois
Skills
. Net, ACD, cables, cable, Call Center, coach, coaching, COBOL, client, Customer Service, DC, electrical systems, financial, financial reporting, first aid, help desk, inventory management, Java, leadership, mathematics, C#, exchange, office, Naval, object- oriented design, painting, performance appraisals, phone system, policies, programming, receiving, receptionist, repairing, research, safety, staffing, phone, transformers, troubleshooting, Visual Basic, VB, written

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School Attended

  • Wilson Community College
  • Electrical 'A' School

Job Titles Held:

  • Legal Office Manager
  • Production Team Lead
  • Computer Program Student
  • Assembler
  • Electrician

Degrees

  • AAS
  • Certificate in Security + Certification Prep

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