Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Goal-oriented professional with a strong drive to succeed.
Highlights
Strong problem solver
Works well under pressure
Customer service-oriented
Self-starter
Appointment setting
Professional and mature
Time management
Microsoft Office proficiency
Accomplishments
Lead the discovery process with a senior paralegal.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
​
Experience
09/2015 to CurrentLegal Office ManagerKemper | Austin, AR,
Processing and transcribing documents.
Entering data
Schedule appointmentsÂ
Perform intake
Answer phone
Respond to messages
Make copies and run fax machine
Help prepare for meeting, hearing and trials
Perform research as needed
Ensure correct paperwork is filed on time with the court
Manage inventory
Prepare and send out court reminders to clients​
01/2009 to 01/2012Production Team LeadTeespring | , ,
Responsible for receiving and processing incoming phone calls in accordance with policies, and procedures.
Identify, research, and resolve customer issues.
Follow-up on customer inquires that were not resolved by the customer service representative.
Complete call logs and reports.
Create and run reports daily for the ACD phone system to ensure the Call Center achieves it goals of calls and staffing.
Supervise a team of 18 to 20 Customer Service Representatives Motivate the team to exceed all company goals.
Assist Manager with office projects.
Train and coach existing and new hires in their job responsibilities.
Provide performance feedback and coaching to customer service representatives.
Track team performance on productivity and create reports with the results.
Evaluate, write and deliver performance appraisals.
Obtain information from the customers to relay to the client.
Work in help desk department to resolve all caller issues and rejections.
01/2006 to 01/2008Computer Program StudentBrooks Automation, Inc. | , ,
Primary responsibilities include design and development of server code.
Developed and tested new financial reporting system using Visual Basic, C# and Cobol Performed modifications on existing financial software.
Developed and tested new inventory management using.
Net programs Provided object- oriented design, programming and implementation to several different systems, written in COBOL, C#, VB, and Java.
Precise knowledge in the System Development Life Cycle.
2004 to 2006AssemblerBanner Health | , ,
Performed leak checks on cable and fire extinguishers.
Welded nuts onto brackets
Stamped codes onto brackets
Manually sized inserts for correct width
Electro-etched date codes onto several metal parts
Removed and installed nitrogen tanks needed for the leak checking
Assembled fire extinguishers.
2000 to 2004ElectricianDepartment Of Defense | City, STATE,
Replace and install light fixtures onboard U.S naval vessels
Replace and install receptacles
Installed circuit breakers, fuse boxed and cables
Wired and rewired fans and several other electrical items
Replace and install electrical AC and DC motors
Assist in rewinding electrical pumps
Assisted in repairing transformers
In charge of safe up keeping of generators, auxiliary equipment and power distributions systems
Worked with the ships degaussing system
Studied technical mathematics, electromechanical technology, electrical systems troubleshooting and maintenance
Knowledge in nautical science both seamanship and navigational
Maintained a clean work area (sweeping, mopping, waxing and painting)
Skilled with many hours of training in anti-terrorism/force protection, first aid and health, equal opportunity /sexual harassment, leadership and safety
Responsible for the preventive maintenance for stationary, and mobile electrical equipment
Inspected other work centers for safety and fire hazards
Performed spot checks according to the electrical maintenance procedures
Performed safety checks on hundreds of electrical items
Removed thousands of feet of dead ended cables
Maintained certifications in first aid and safety
Responsible for monitoring proper check in and checkout procedures for 246 rooms for Naval Bachelor Housing
Maintained duty logs and security emergency keys
Maintained customer service for the residents and all other visitors
Kept track of all personal work orders, exchange vendors, commercial phone companies, and residents
Maintained and tracked the issuance of master keys for the staff members
Escorted command representatives throughout the quarters
Maintained the up keeping of the receptionist area
Education
Expected in 2008AAS | Computer ProgrammingWilson Community College, , GPA: Computer Programming
Expected in 2002Certificate in Security + Certification Prep | Electrical 'A' School, , GPA: Great Lake Illinois
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