Legal Case Manager resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and results-oriented Legal Manager with 3 years of industry experience. Skilled in optimizing workplace coordination for compliance with state law and regulatory requirements. Excellent analytical and problem-solving skills. Exemplary leadership and communication skills for the supervision and organization of legal staff.
Skills
Strategic Planning
Contract Law
Agreement negotiation
Leadership
Civil law
Facilitating coordination
Case Management
Corporate law
Legal Research
Work History
06/2018 to 05/2020Legal Case ManagerAnthem Management Group | Henderson, NV,
Counseled clients on legal matters such as collection, traffic and immigration.
Supervised team of 200 attorneys, paralegals, and other legal personnel in conduct of corporate legal and administrative business.
Assessed proposed actions and employee conduct for potential liability and offered suggestions for risk management and remedy.
Advised on achieving statutory compliance by interpreting regulations, suggesting company policies, and distributing literature on compliant work practices.
Researched laws and regulations and delivered analysis.
Implemented emergency procedures to save time and spearhead specific legal projects.
Conducted background investigations on defendant.
Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
Generated leads to meet and exceed revenue goals by identifying new clients.
Assisted attorneys with reviewing and organizing witness reports.
08/2016 to 01/2018Lead Dispatcher/TrainerPacific National | Kalgoorlie - Boulder, WA,
Evaluated and adjusted over 200 routes based on daily needs, available workers, traffic hazards and weather conditions.
Sent out tow drivers to assist 40 hourly callers based on locations, needs and worker availability.
Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 44 %.
Went 113 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Directed all dispatching, routing and tracking of 27 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
01/2009 to 06/2015Office Manager /Property and Casualty Insurance AgentAllstate Insurance Company - Tandoc Agency | City, STATE,
Handled approximately 900 plus outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Conducted research on insurance packages and investment options to generate client recommendations.
Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Finalized sales and collected necessary deposits.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Collected all premiums on or before effective date of coverage.
Upsold additional products and services after identifying customer needs and requirements.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Remained impartial in order to advise clients based on circumstances.
Directed 10 employees and preferred partners to facilitate sales and renewals of stop-loss products.
Conducted annual reviews of existing policies to update information.
Identified and solicited sales prospects in agency databases.
Met with customers to provide information about available products and policies.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Collected, analyzed and validated all agency commissions.
06/2005 to 08/2008CaretakerCato's Better Homes | City, STATE,
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Scheduled and accompanied clients to medical appointments.
Monitored and assisted residents through individual service plans.
Ran errands for customers, including shopping, and picking up other necessities.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Helped clients manage money, pay bills and shop for groceries or personal items.
Determined specific needs and provided most appropriate level of services for patient well-being.
Shopped for groceries regularly in order to keep house stocked with necessities.
Education
Expected in 01/2008Bachelor of Arts | Music EducationWilberforce University, Wilberforce, OHGPA:
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Resume Overview
School Attended
Wilberforce University
Job Titles Held:
Legal Case Manager
Lead Dispatcher/Trainer
Office Manager /Property and Casualty Insurance Agent