Legal Case Manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized and results-oriented Legal Manager with 3 years of industry experience. Skilled in optimizing workplace coordination for compliance with state law and regulatory requirements. Excellent analytical and problem-solving skills. Exemplary leadership and communication skills for the supervision and organization of legal staff.

  • Strategic Planning
  • Contract Law
  • Agreement negotiation
  • Leadership
  • Civil law
  • Facilitating coordination
  • Case Management
  • Corporate law
  • Legal Research
Work History
06/2018 to 05/2020 Legal Case Manager Anthem Management Group | Henderson, NV,
  • Counseled clients on legal matters such as collection, traffic and immigration.
  • Supervised team of 200 attorneys, paralegals, and other legal personnel in conduct of corporate legal and administrative business.
  • Assessed proposed actions and employee conduct for potential liability and offered suggestions for risk management and remedy.
  • Advised on achieving statutory compliance by interpreting regulations, suggesting company policies, and distributing literature on compliant work practices.
  • Researched laws and regulations and delivered analysis.
  • Implemented emergency procedures to save time and spearhead specific legal projects.
  • Conducted background investigations on defendant.
  • Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
  • Generated leads to meet and exceed revenue goals by identifying new clients.
  • Assisted attorneys with reviewing and organizing witness reports.
08/2016 to 01/2018 Lead Dispatcher/Trainer Pacific National | Kalgoorlie - Boulder, WA,
  • Evaluated and adjusted over 200 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Sent out tow drivers to assist 40 hourly callers based on locations, needs and worker availability.
  • Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 44 %.
  • Went 113 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Directed all dispatching, routing and tracking of 27 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
01/2009 to 06/2015 Office Manager /Property and Casualty Insurance Agent Allstate Insurance Company - Tandoc Agency | City, STATE,
  • Handled approximately 900 plus outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Finalized sales and collected necessary deposits.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Collected all premiums on or before effective date of coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Remained impartial in order to advise clients based on circumstances.
  • Directed 10 employees and preferred partners to facilitate sales and renewals of stop-loss products.
  • Conducted annual reviews of existing policies to update information.
  • Identified and solicited sales prospects in agency databases.
  • Met with customers to provide information about available products and policies.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Collected, analyzed and validated all agency commissions.
06/2005 to 08/2008 Caretaker Cato's Better Homes | City, STATE,
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and assisted residents through individual service plans.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
Expected in 01/2008 Bachelor of Arts | Music Education Wilberforce University, Wilberforce, OH GPA:

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Resume Overview

School Attended

  • Wilberforce University

Job Titles Held:

  • Legal Case Manager
  • Lead Dispatcher/Trainer
  • Office Manager /Property and Casualty Insurance Agent
  • Caretaker


  • Bachelor of Arts

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