Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
04/2016 to Current Legal Advisor Legislative Branch | Dallas, ,

Receive notification of a lawsuit against General Motors.

Contact service manager at dealership to acknowledge lawsuit and request repair orders and sales documents. Contact customer's hired attorney and acknowledge demand letter.

Once repair orders and sales documents received, create case assessment form and enter all repairs done on the vehicle via computer to access whether claim can be settled out of court or if a trial needs to be scheduled.

Send finished case assessment to General Motors Counsel for approval and settlement authority.

Negotiate settlement with customer's attorney, once settled send out Release of Claim or repurchase worksheets to attorney.

Document and attach to file email correspondence received.


06/2015 to 04/2016 Customer Service Representative Novant Health | Mooresville, , Worked at Austin energy. Did residential starts, stops and transfers. Set up payment arrangements. Helped customers understand their bills. Did reconnect of service. Troubleshoot computer issues with online website.  Answered between 75 to 100 calls per day.  Assisted irate customers and deescalated situation.
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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