Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Systematic Leave of Absence Coordinator with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional working with little to no supervision. Experienced in managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval while reducing physical storage needs and maintaining information security. Skilled at researching and resolving discrepancies.

  • File and records management
  • Training development
  • Benefits and compensation
  • Self-motivated professional
  • Cultural awareness
  • Analytical skills
  • Troubleshooting
  • Multitasking abilities
  • Detail-oriented
  • Office administration
  • Spreadsheet management
  • Transporting Files
  • Faxing Paperwork
  • 40 WPM typing speed
  • Social media knowledge
  • Database Management
Work History
08/2018 to 09/2020
Leave of Absence Coordinator/HR Liason Reliance Standard Annandale, VA,
  • Leave of Absence Coordinator/HR liaison
  • Serves as benefits expert for leave and workers’ compensation programs in alignment and under general direction and guidance of HR leadership and legal department.
  • Interprets and administers leave programs and policies in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).
  • Ensures that workers’ compensation program is managed in accordance with applicable OSHC and workers’ compensation laws.
  • Coordinates and administers all related forms and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.
  • Oversaw all client needs for 200-employee operation across 30 Waste Management locations.
  • Acted as liaison between HR business partners and other stakeholders for ADA accommodation recommendations.
  • Engaged expertly with various digital systems such as case management database, like Juris and TAMS.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Worked closely with Human Resources to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Completed daily tasks to ensure compliance with relevant FMLA regulations.
02/2017 to 04/2018
Absence Management Specialist Careworks City, STATE,
  • Investigate and manage Leave and Disability issues.
  • Determine eligibility for Safeway and Parkland Elementary benefits based on legal regulations and client policies while meeting timelines.
  • Coordinate with more than 150 clients to facilitate timely return to work.
  • Document activities and updates in electronic claims management systems.
  • Provide exceptional customer service and actively contribute to performance objectives.
  • Responsible for maintaining and protecting personal health information.
  • Must maintain high level of confidentiality.
  • Interprets and administers leave programs and policies in accordance with applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).
  • Provides extensive case management and coordinates administrative aspects of cases and claims.
  • Independently approves and/or denies leave cases based on relevant medical information
09/2014 to 02/2017
Email Specialist/Social Media manager/Team lead DSW Shoephoria Call Center City, STATE,
  • Creates remarkable customer experience by being passionate, friendly, helpful and real through email, phone and click-to-chat.
  • Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat.
  • Collaborate with leadership, business partners, and internal associates to enhance customer experience.
  • Works effectively with others in team environment to accomplish company goals and to identify and resolve customer and business-related issues.
  • Acting supervisor as needed.
  • Monitors and respond to customer’s concerns through various channels
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Answered live online chats to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Documented and updated customer records to record interactions and facilitate follow-up.
  • Responded to website and email inquiries within 2 business days to maintain customer satisfaction and generate positive reviews.
  • Trained entry-level and new hires on company protocols, best practices and DSW procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Expected in 02/2022
Bachelor of Science: Public Relations, Communications
Franklin University - Columbus, OH

Anticipate conferment February 2022.

Expected in 06/2016
Associate of Science: Public Relations, Communications And Graphic Design
Ohio Dominican University - Columbus, OH

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Franklin University
  • Ohio Dominican University

Job Titles Held:

  • Leave of Absence Coordinator/HR Liason
  • Absence Management Specialist
  • Email Specialist/Social Media manager/Team lead


  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: