LiveCareer-Resume

leasing supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Skills
  • Performance Assessment
  • Deposits Management
  • Local and State Laws
  • Dispute Handling
  • Staff Coordination
  • Codes Compliance
  • Insurance Coordination
  • Security Management and Enhancement
  • Operations Management
  • Monthly Fee and Payment Collection
  • Administrative Leadership
  • Sale and Rental Recordkeeping
  • Client Relations
  • Financial Reporting
  • Maintenance Oversight
  • Sales and Marketing
  • Critical Thinking
  • Data Entry
  • Cloud-Based File Management
  • Employee Motivation and Guidance
  • Complex Problem Solving
  • Relationship Building
  • Basic Mathematics
  • Microsoft Office
  • Spreadsheet Tracking
  • Clear Communication
  • Team Building
  • Multitasking and Prioritization
  • Customer Relations
Experience
Leasing Supervisor, 04/2015 to 08/2021
The Paradies ShopsGreensboro, NC,
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance and administration of full fleet.
  • Managed day-to-day activities within office.
  • Planned, scheduled and coordinated general maintenance with customers on all trucks. As well as handled the full services and handled all break down calls and tows with a replacement truck.
  • Met with clients to negotiate management and service contracts.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared and submitted monthly ELD trip reports and handled all state licensing and insurance on full fleet.
  • Actively reached out to customers to see if they are having any issues or needed anything to ensure excellent customer satisfaction.
  • Also handled all billing for full rental fleet, and full service lease. Handled all insurance requests and changes on trucks.
Bank Teller Supervisor, 03/2011 to 04/2015
Bank Of AmericaCity, STATE,
  • Generated reports and notification letters to distribute to account holders.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Supplied tellers with coin and currency.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • As the Teller Supervisor I felt it was my duty to help maintain a great atmosphere for my team. I would make it a point to make sure each employee was happy and had all they needed to perform the best they could.

Sale Service Specialist, 01/2009 to 03/2011
Bank Of AmericaCity, STATE,
  • Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
  • Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
  • Maintained in-depth knowledge of [Type] services, products and policies to offer customers best-in-class support.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Coached front-line team members in strategies to improve customer service and proactively mitigate issues.
  • Documented known solutions to improve teams' handling of complaints and help back-end teams correct systemic problems.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Server/Bartender, 11/1999 to 11/2008
Merriam Street GrillCity, STATE,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
Education and Training
Associate of Arts: Psychology, Expected in 04/2012 to University of Phoenix - Tempe, AZ
GPA:
BBA: Human Resources Management, Expected in to Baker College - Flint, MI
GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • Baker College

Job Titles Held:

  • Leasing Supervisor
  • Bank Teller Supervisor
  • Sale Service Specialist
  • Server/Bartender

Degrees

  • Associate of Arts
  • BBA

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