Leasing Representative and Contract Administrator who demonstrates strengths in streamlining processes for maximum efficiency, training co-workers, building team spirit and identifying solutions to problems which are beneficial to both the account and the company. Maintains a positive disposition in high-pressured moments and times of challenge. Flexible, cooperative and highly organized. Over 10 years of professional experience with the same corporation.
* Strong advocate of teamwork.
* Use of interpersonal skills to build customer loyalty.
* Committed to continuous self- improvement, exploring all avenues to grow and develop as a professional.
Microsoft Windows, Microsoft Office: Word, Excel, PowerPoint, SAP Computer Program, PACS System, GQL, and Internet Explorer.
Subway World HeadquartersMilford, CTLeasing Representative
Drafted, negotiated and renegotiated newly configured and fully executed leases, as well as; drafted and negotiated amendments and addendum's for leases that were currently in place in order to provide a better quality lease term for franchisees.
Reviewed and negotiated RFP's.
Provided exceptional customer service to franchisees and landlords to assist with current Subway locations.
Represented franchisees with restaurant issues to ensure that their locations were successful.
Worked closely with legal to ensure that all documents were legally in line with our practices and procedures.
CovidienNorwalk, CTContract Administrator
Drafted, negotiated and audited newly configured and fully executed contracts, bids, termination letters, and RFP's, as well as; amendments and addendums to original contracts and other documentation, to make sure they were legally in compliance with our companies' terms and conditions and free of any grammatical errors.
Coordinated the majority of our departmental projects; including took the lead in our Record Retention Project, serving as point person for the department.
Assisted sales force and accounts with inquires and issues regarding their contracts.
Worked closely with our legal department to stay on top on our companies polices and procedures in order to stay in full compliance on our contract verbiage.
Served as initial point person in leading many departmental projects, successfully avoiding transfers to management close to 100% of the time.
Point person for our departments Record Retention Project, making sure our departmental files was up to code with our company's record retention policy, as well as; stayed up to date with policy changes in the event an audit should happen.
Ran daily audit reports to ensure correct pricing was implemented to accounts according to their contract on file.
Trained new department hires in addition to coaching employees in Massachusetts who acquired the responsibility of the contracts department due to department relocation as of Spring 2010.
Composed new processes and procedures to streamline contract operations during departmental downsizing and work volume increases.
Promoted to senior Contract Associate/ Administrator level within 1 year of joining the contracts department.
CovidienNorwalk, CTRegional Account Specialist
Facilitated logistical movements of shipments through coordination between manufacturing and carriers.
Issued appropriate credit or replacement material resulting from product quality, defective material, shipping errors, promotional trade-ins and related expenses incurred.
Coordinated the majority of our departmental projects.
Worked in conjunction with the sales force to review, coordinate, and process demo orders, returns, customer inquiries and bulk orders.
Became the point person in assisting over 15 regions of sales reps throughout North America.
Maintained daily spreadsheets for my assigned regions to track regional budgets.
Took the lead on many departmental projects such as new account acquisitions, coordinating account portfolios, and new product line information.
Norwalk, CTCustomer Service Associate
Processed orders received by accounts, distributors and sales force.
Researched and responded to inquiries regarding pricing, orders, order status and shipping information.
Assisted in the training of new employees and the processing of bulk orders which required special attention at the end of quarter.
Developed strong, non-technical knowledge of product line including endoscopic, laparoscopic and suture product.
Key player in training Customer Service Representatives on newly implemented SAP system.
Received several awards from management for outstanding customer service.
St Joseph High SchoolTrumbull, CTDiploma
Housatonic Community CollegeBridgeport, CTAssociates: Business ManagementBusiness Management
Internet Explorer, Excel, Microsoft Office, PowerPoint, Microsoft Windows, Word