Leasing Professional Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
  • Diligent
  • Solution oriented
  • Billing
  • Policies and Pricing
  • QuickBooks
  • Sales
  • Scheduling
  • Technical support
  • Travel Arrangement
  • Application processing
  • Background checks
  • Record keeping
  • Knowledge of leasing and market conditions
  • Microsoft Office
  • Fair housing mandates
  • Administrative support
  • Customer service
  • Invoice generation
  • Problem resolution
  • Team building
Education and Training
Del Valle High School Del Valle, TX, Expected in 05/2010 High School Diploma : - GPA :

Versatile administrative assistant effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.

Hard-working, highly organized, and detail oriented. Strong ability to multi-task and juggle multiple priorities. Accomplished at sharing information and ideas with customers, staff, and vendors in person and by phone. Works well on individual projects and as a member of a team with ability to take initiatives and offer creative suggestions. Excellent customer service skills. Effective communicator and able to establish rapport and make people feel comfortable and at ease.

Education Realty Trust Inc. - Leasing Professional
Cleveland, OH, 08/2018 - Current
  • Providing information about the apartment community to the prospective resident.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Scheduling visits to the apartment community.
  • Showing apartment homes and quickly closing new sales and leasing apartments.
  • Effectively explaining all lease and community policies to new and current residents.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Maintaining an accurate record of daily prospect calls and visits.
  • Maintaining accurate and in depth knowledge of all aspects of the apartment community particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
  • Maintaining current resident lease files.
  • Escalated critical issues to property manager to ensure immediately resolution.
  • Coordinated with general maintenance and repairs to keep facilities operational and attractive.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Developed strong, professional relationships with office staff and residents by initiating collaboration and delivering exemplary service and engagement.
Henkel - Administrative Assistant
Nashville, TN, 12/2015 - 12/2017
  • Accepted service requests and routes back to maintenance; conducts service follow- ups with residence
  • Organized and maintains files, and performs other tasks as assigned by Property Manager.
  • Conducted follow up calls and enter all traffic, telephone calls and other daily activity in the computer system.
  • Answered all incoming telephone calls and handled entry level experience in OneSite Gracehill fair housing training.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Processed benefits applications, which included documents for food stamps and medical assistance.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Called applicants to set up appointments and explain benefits processes.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Improved operations by working with team members and customers to find workable solutions.
Ecolab Inc. - Admin. Assistant
Jasper, IN, 12/2013 - 11/2016
  • Effectively manage office by courteously greeting customers, answering high volume phone calls, and remaining up to date on company services and prices.
  • Accurately distributed work order requests, customer’s account information and appointment times to supervisors.
  • Handled daily dispatches, customer complaints and offer basic technical support.
  • Prepared billing reports and process payments with customers, trained in QuickBooks and Desco ESC.
  • Maintained a calendar and coordinate meetings, appointments and travel arrangements for company owners.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Reported delays, accidents or other traffic and transportation situations to expecting clients.
  • Recognized by management for providing exceptional customer service.
Gila LLC - Customer Service Agent
City, STATE, 05/2014 - 11/2014
  • Responded to telephone calls, providing quality service to callers inquiring about their case.
  • Returned all routine and general customer calls in good time.
  • Managed high-volume of inbound and outbound customer calls.
  • Listened attentively to callers, explained surcharge program and payment options offered through the state of Texas.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Processed electronic payments and approved payment arrangements, meticulously documented all transactions.
  • Graciously handled aggressive callers perfectly Performed well under pressure and excelled at testing for call handling times.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Activities and Honors

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Del Valle High School
Job Titles Held:
  • Leasing Professional
  • Administrative Assistant
  • Admin. Assistant
  • Customer Service Agent
  • High School Diploma

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