Leasing Professional resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Have acquired several different job skills from the jobs I have been employed by. Always willing to take on a new challenge and being the best that I can to achieve anything that is brought my way.
Skills
Customer service
HIPAA procedures
Knowledgeable in several computer softwares
Office organization
Payment processing
Organization and efficiency
Efficient and accurate
Property amenities
Application processing
Client relationship
Sales strategies
Flexibility
Problem solving
Customer service oriented
Time management
Effective multi-tasker
Computer proficiency
Strong communication skills
Experience
Leasing Professional, 06/2019 - Current Morgan Properties – Largo, MD,
Contacted and followed up with tenants on renewal notices.
Settled tenant conflicts in the most effective manner possible.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Escalated critical issues to property manager to ensure immediately resolution.
Encouraged prospective tenants to fill out applications after property tours.
Answer several phone calls a day regarding availability from prospects to answering phone call from current residents.
Posting listings online of availability on craigslist and weblisters.
Follow up with prospects regarding their move in.
Submitting work orders for residents.
Relaying any emergency to maintenance personal.
Screening prospective tenants to ensure they meet eligibility requirements.
Completing lease applications and assisting with verification of application information.
Informing prospective tenants of results.
Maintaining and storing documentation effectively.
Accepting rent payments, security deposits and other applicable fees.
Patient Access Representative, 08/2016 - 06/2019 Pratt Regional Medical Center – Pratt, KS,
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Gathered personal and insurance information from each patient.
Gathered, verified and processed patient paperwork.
Checked insurance benefits, received payments and provided receipts.
Answered questions about admissions, financial and hospital policies.
Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
Used facility EMR system to update patient records.
Oversaw ER department and team of multi-disciplinary professionals in high-volume, fast-paced environment.
Processed patient payments and scanned identification and insurance cards.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Observed strict HIPAA guidelines at all times according to company policy.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Handled all office supply ordering including ink cartridges, toner and paper
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Informed patients of financial responsibilities prior to rendering services.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Interviewed patients to collect medical information and insurance details.
Hostess, 08/2013 - 07/2016 Excela Health – Jeannette, PA,
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered customer questions about hours, seating, current wait time and other information.
Enhanced guests' experiences by fulfilling special requests during visits.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Answered questions about food and order statuses for waiting customers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Answered telephone to provide establishment information and take party reservations.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Education and Training
High School Diploma: , Expected in 05/2013 - Mohave High School - Bullhead City, AZ GPA:
: , Expected in - Mohave Community College - Bullhead City, AZ, GPA:
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