Leasing Professional resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Have acquired several different job skills from the jobs I have been employed by. Always willing to take on a new challenge and being the best that I can to achieve anything that is brought my way.

  • Customer service
  • HIPAA procedures
  • Knowledgeable in several computer softwares
  • Office organization
  • Payment processing
  • Organization and efficiency
  • Efficient and accurate
  • Property amenities
  • Application processing
  • Client relationship
  • Sales strategies
  • Flexibility
  • Problem solving
  • Customer service oriented
  • Time management
  • Effective multi-tasker
  • Computer proficiency
  • Strong communication skills
Leasing Professional, 06/2019 - Current
Morgan Properties Largo, MD,
  • Contacted and followed up with tenants on renewal notices.
  • Settled tenant conflicts in the most effective manner possible.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Escalated critical issues to property manager to ensure immediately resolution.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Answer several phone calls a day regarding availability from prospects to answering phone call from current residents.
  • Posting listings online of availability on craigslist and weblisters.
  • Follow up with prospects regarding their move in.
  • Submitting work orders for residents.
  • Relaying any emergency to maintenance personal.
  • Screening prospective tenants to ensure they meet eligibility requirements.
  • Completing lease applications and assisting with verification of application information.
  • Informing prospective tenants of results.
  • Maintaining and storing documentation effectively.
  • Accepting rent payments, security deposits and other applicable fees.
Patient Access Representative, 08/2016 - 06/2019
Pratt Regional Medical Center Pratt, KS,
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Gathered personal and insurance information from each patient.
  • Gathered, verified and processed patient paperwork.
  • Checked insurance benefits, received payments and provided receipts.
  • Answered questions about admissions, financial and hospital policies.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Used facility EMR system to update patient records.
  • Oversaw ER department and team of multi-disciplinary professionals in high-volume, fast-paced environment.
  • Processed patient payments and scanned identification and insurance cards.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Interviewed patients to collect medical information and insurance details.
Hostess, 08/2013 - 07/2016
Excela Health Jeannette, PA,
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered customer questions about hours, seating, current wait time and other information.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Answered questions about food and order statuses for waiting customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered telephone to provide establishment information and take party reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Education and Training
High School Diploma: , Expected in 05/2013
Mohave High School - Bullhead City, AZ
: , Expected in
Mohave Community College - Bullhead City, AZ,

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Resume Overview

School Attended

  • Mohave High School
  • Mohave Community College

Job Titles Held:

  • Leasing Professional
  • Patient Access Representative
  • Hostess


  • High School Diploma
  • Some College (No Degree)

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