Versatile Administrator with over ten years of experience. I specialize in being effective, flexible, and committed to providing quality service in all facets of property management; where I am accommodating to each of the communities unique needs. Trustworthy in executing outlined business and residential goals.
Skills
Microsoft Office: Word, Excel, PowerPoint, and Outlook
Proven people skills: customer service, positive and productive working relationships
Proficient in IBM Notes, Salesforce, MRI, Verint, Western Union, ProfitStars, Yieldstar, and Onsite database
Experienced in Entrata, Yardi, OneSite, and KeyTrak software
Application processing
Knowledge of leasing and market conditions
Multi-family property management
Fair housing mandates
Accounts Receivable, Accounts Payable, and Bank Reconciliations experience
Marketing and Event planning experience
Experience
Leasing Professional, 10/XXX8 - Current Morgan Properties – Omaha, NE,
Review and respond to emails and voicemails received by residents and prospects.
Maintain accurate records of all correspondence from tenants, including noise complaints and rent payment delinquency
Create maintenance requests received by residents in OneSite software
Settle tenant conflicts effectively using empathy and patience
Assist Leasing Manager with lease renewal follow-ups
Showed prospects around property, highlighting features and redirecting concerns to capture interest.
Detail application requirements and answer questions from prospective tenants.
Prepare lease paperwork and obtain signatures and first payments from new residents
Leasing Consultant (Floating), 06/XXX8 - 10/XXX8 Mg Properties – La Verne, CA,
Sent to different communities in Orlando area to serve as a temporary Leasing Consultant
Processed applications
Collected rent payments and sent NSF notices
Gave tours of apartment model homes and amenities to prospects
Added resident work orders to Yardi system upon request.
Recovery Associate, 07/XXX7 - 05/XXX8 Ikea North America Services, Llc – Oak Creek, WI,
Provided customer service by assisting resident's over the phone with their inquiries
Processed rent payments through Western Union and ProfitStars database systems
Contacted leasing offices accordingly to facilitate resident's concerns
Emailed resident's regarding their account balances
Sent financial breakdown to resident's upon request
Store Associate, 03/XXX6 - 06/XXX7 Office Depot – Bend, OR,
Assisted customer's with selection of items and finalized sales at register
Followed floor plan visual and executed accordingly
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assisted customers with online orders
Worked with off-site locations to find desired items for customers
Leasing Administrator, 06/XXX2 - 02/XXX5 Rexford Industrial – Los Angeles, CA,
Maintained spreadsheet of tenant's lease term to keep track of lease expiration
Prepared biweekly occupancy and vacancy reports for the Leasing Director
Processed tenant's monthly rent checks using Yardi database
Created and prepared tenant's lease renewals, including Rent Stabilized leases in Yardi system
Maintained contact with tenants via phone and email to follow up on status of renewals
Sent landlord reference letters and collection letters to tenants when necessary
Coordinated with Property Managers and Superintendents of tenant's move ins and move outs
Coordinated with applicants and Brokers to ensure all required paperwork were received for rental application
Arranged and assisted lease signings with Brokers, applicants, and Leasing Manager
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