Leasing Professional Resume Example Company Name

LEASING PROFESSIONAL

Summary

Versatile Administrator with over ten years of experience. I specialize in being effective, flexible, and committed to providing quality service in all facets of property management; where I am accommodating to each of the communities unique needs. Trustworthy in executing outlined business and residential goals.

Skills

Microsoft Office: Word, Excel, PowerPoint, and Outlook
Proven people skills: customer service, positive and productive working relationships
Proficient in IBM Notes, Salesforce, MRI, Verint, Western Union, ProfitStars, Yieldstar, and Onsite database
Experienced in Entrata, Yardi, OneSite, and KeyTrak software
Application processing

Knowledge of leasing and market conditions
Multi-family property management
Fair housing mandates
Accounts Receivable, Accounts Payable, and Bank Reconciliations experience
Marketing and Event planning experience

Experience

Leasing Professional|Company Name - City, State|11/2018- Current

Review and respond to emails and voicemails received by residents and prospects.
Maintain accurate records of all correspondence from tenants, including noise complaints and rent payment delinquency
Create maintenance requests received by residents in OneSite software
Settle tenant conflicts effectively using empathy and patience
Assist Leasing Manager with lease renewal follow-ups
Showed prospects around property, highlighting features and redirecting concerns to capture interest.
Detail application requirements and answer questions from prospective tenants.
Prepare lease paperwork and obtain signatures and first payments from new residents

Leasing Consultant (Floating)|Company Name - City, State|07/2018 - 11/2018

Sent to different communities in Orlando area to serve as a temporary Leasing Consultant
Processed applications
Collected rent payments and sent NSF notices
Gave tours of apartment model homes and amenities to prospects
Added resident work orders to Yardi system upon request.

Recovery Associate|Company Name - City, State|08/2017 - 06/2018

Provided customer service by assisting resident's over the phone with their inquiries
Processed rent payments through Western Union and ProfitStars database systems
Contacted leasing offices accordingly to facilitate resident's concerns
Emailed resident's regarding their account balances
Sent financial breakdown to resident's upon request

Store Associate|Company Name - City, State|04/2016 - 07/2017

Assisted customer's with selection of items and finalized sales at register
Followed floor plan visual and executed accordingly
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assisted customers with online orders
Worked with off-site locations to find desired items for customers

Leasing Administrator|Company Name - City, State|07/2012 - 03/2015

Maintained spreadsheet of tenant's lease term to keep track of lease expiration
Prepared biweekly occupancy and vacancy reports for the Leasing Director
Processed tenant's monthly rent checks using Yardi database
Created and prepared tenant's lease renewals, including Rent Stabilized leases in Yardi system
Maintained contact with tenants via phone and email to follow up on status of renewals
Sent landlord reference letters and collection letters to tenants when necessary
Coordinated with Property Managers and Superintendents of tenant's move ins and move outs
Coordinated with applicants and Brokers to ensure all required paperwork were received for rental application
Arranged and assisted lease signings with Brokers, applicants, and Leasing Manager
Assistant to Comptroller and Property Manager

Accounts Receivable Clerk|Company Name - City, State|01/2012 - 07/2012

Prepared spreadsheet for Comptroller reflecting daily payments received
Processed tenant's monthly rent checks using Yardi database
Deposited payments received daily by going on bank runs
Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices
Prepared month end reports for Shareholders

Office Processor|Company Name - City, State|07/2009 - 12/2011

Met with homeowners to go over application process for loan modification and foreclosure mediation
Sent documents to corresponding banks and foreclosure attorney's via email or certified mail
Maintained contact with bank representatives to discuss client's case and kept clients informed
Reviewed incoming documents for accuracy and noted any discrepancies to discuss with attorney
Oversaw a team of three people to ensure financial information were accurate before submitting to banks
Updated internal CRM system with status of client's cases

Staff Accountant|Company Name - City, State|05/2006 - 02/2008

Promoted from Receptionist to Staff Accountant in six months
Created invoices and processed checks received from various vendors
Maintained company accounting files; ensuring all documents and files were clearly marked for easy access
Marketing projects: mailed marketing materials to clients and recreated fliers with pricing and company information
Created Summer Cruise Calendar, which improved ticket sales by 15%
Assisted with corporate events planning

Education and Training

Berkeley College|2007Bachelor of Science degree: Marketing

Languages

Bilingual: Fluent verbal and written communication in English and Spanish

Resume Overview

School Attended

Berkeley College

Job Titles Held:

Leasing Professional
Leasing Consultant (Floating)
Recovery Associate
Store Associate
Leasing Administrator
Accounts Receivable Clerk
Office Processor
Staff Accountant

Degrees

Bachelor of Science degree : Marketing

Leasing Professional Resume Example

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