Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Versatile Administrator with over ten years of experience. I specialize in being effective, flexible, and committed to providing quality service in all facets of property management; where I am accommodating to each of the communities unique needs. Trustworthy in executing outlined business and residential goals.

Skills
  • Microsoft Office: Word, Excel, PowerPoint, and Outlook
  • Proven people skills: customer service, positive and productive working relationships
  • Proficient in IBM Notes, Salesforce, MRI, Verint, Western Union, ProfitStars, Yieldstar, and Onsite database
  • Experienced in Entrata, Yardi, OneSite, and KeyTrak software
  • Application processing
  • Knowledge of leasing and market conditions
  • Multi-family property management
  • Fair housing mandates
  • Accounts Receivable, Accounts Payable, and Bank Reconciliations experience
  • Marketing and Event planning experience
Experience
Leasing Professional, 10/XXX8 - Current
Morgan Properties Omaha, NE,
  • Review and respond to emails and voicemails received by residents and prospects.
  • Maintain accurate records of all correspondence from tenants, including noise complaints and rent payment delinquency
  • Create maintenance requests received by residents in OneSite software
  • Settle tenant conflicts effectively using empathy and patience
  • Assist Leasing Manager with lease renewal follow-ups
  • Showed prospects around property, highlighting features and redirecting concerns to capture interest.
  • Detail application requirements and answer questions from prospective tenants.
  • Prepare lease paperwork and obtain signatures and first payments from new residents
Leasing Consultant (Floating), 06/XXX8 - 10/XXX8
Mg Properties La Verne, CA,
  • Sent to different communities in Orlando area to serve as a temporary Leasing Consultant
  • Processed applications
  • Collected rent payments and sent NSF notices
  • Gave tours of apartment model homes and amenities to prospects
  • Added resident work orders to Yardi system upon request.
Recovery Associate, 07/XXX7 - 05/XXX8
Ikea North America Services, Llc Oak Creek, WI,
  • Provided customer service by assisting resident's over the phone with their inquiries
  • Processed rent payments through Western Union and ProfitStars database systems
  • Contacted leasing offices accordingly to facilitate resident's concerns
  • Emailed resident's regarding their account balances
  • Sent financial breakdown to resident's upon request
Store Associate, 03/XXX6 - 06/XXX7
Office Depot Bend, OR,
  • Assisted customer's with selection of items and finalized sales at register
  • Followed floor plan visual and executed accordingly
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers with online orders
  • Worked with off-site locations to find desired items for customers
Leasing Administrator, 06/XXX2 - 02/XXX5
Rexford Industrial Los Angeles, CA,
  • Maintained spreadsheet of tenant's lease term to keep track of lease expiration
  • Prepared biweekly occupancy and vacancy reports for the Leasing Director
  • Processed tenant's monthly rent checks using Yardi database
  • Created and prepared tenant's lease renewals, including Rent Stabilized leases in Yardi system
  • Maintained contact with tenants via phone and email to follow up on status of renewals
  • Sent landlord reference letters and collection letters to tenants when necessary
  • Coordinated with Property Managers and Superintendents of tenant's move ins and move outs
  • Coordinated with applicants and Brokers to ensure all required paperwork were received for rental application
  • Arranged and assisted lease signings with Brokers, applicants, and Leasing Manager
  • Assistant to Comptroller and Property Manager
Accounts Receivable Clerk, 12/XXX1 - 06/XXX2
Hicksgas Lexington, KY,
  • Prepared spreadsheet for Comptroller reflecting daily payments received
  • Processed tenant's monthly rent checks using Yardi database
  • Deposited payments received daily by going on bank runs
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices
  • Prepared month end reports for Shareholders
Office Processor, 06/2009 - 11/XXX1
Tri Star Sports & Entertainment Group Hollywood, CA,
  • Met with homeowners to go over application process for loan modification and foreclosure mediation
  • Sent documents to corresponding banks and foreclosure attorney's via email or certified mail
  • Maintained contact with bank representatives to discuss client's case and kept clients informed
  • Reviewed incoming documents for accuracy and noted any discrepancies to discuss with attorney
  • Oversaw a team of three people to ensure financial information were accurate before submitting to banks
  • Updated internal CRM system with status of client's cases
Staff Accountant, 04/2006 - 01/2008
Circle Line Statue Of Liberty Ferry, Inc City, STATE,
  • Promoted from Receptionist to Staff Accountant in six months
  • Created invoices and processed checks received from various vendors
  • Maintained company accounting files; ensuring all documents and files were clearly marked for easy access
  • Marketing projects: mailed marketing materials to clients and recreated fliers with pricing and company information
  • Created Summer Cruise Calendar, which improved ticket sales by 15%
  • Assisted with corporate events planning
Education and Training
Bachelor of Science degree: Marketing, Expected in 2007
-
Berkeley College - ,
GPA:

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School Attended

  • Berkeley College

Job Titles Held:

  • Leasing Professional
  • Leasing Consultant (Floating)
  • Recovery Associate
  • Store Associate
  • Leasing Administrator
  • Accounts Receivable Clerk
  • Office Processor
  • Staff Accountant

Degrees

  • Bachelor of Science degree

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