Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional known skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.

  • Issue escalation
  • Record keeping
  • Application processing
  • Sales and marketing aptitude
  • Event planning
  • Background checks
  • Property amenities
  • Property tours
  • Corporate policies and procedures
  • Lease file audits
  • Recruitment and marketing techniques
  • Knowledge of leasing and market conditions
  • Sales and marketing
  • Fair housing mandates
  • New construction
  • Multi-family property management
  • Conflict resolution
01/2020 to Current
Leasing Professional South Oxford Management Waterbury, CT,
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Checked rental eligibility by following company's verification process.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Received rent payments and tracked transactions in accounting software.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
  • Increased occupancy through dynamic marketing initiatives.
  • Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Used conflict resolution skills to quickly resolve issues among residents.
11/2019 to 05/2020
Office Assistant/Substitute Teacher Copart Northfield, OH,
  • Corrected student work under supervision of lead teacher.
  • Met with teacher and other assistants before students arrived to determine plans for day.
  • Supervised class while teacher attended meetings.
  • Taught small groups of students in foundational material.
  • Modeled activities for students struggling to understand written instructions.
  • Created materials for classroom instruction.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
01/2002 to 01/2020
Title Specialist Insurance Auto Auctions City, STATE,
  • Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
  • Assisted attorney in title search operations and checked title issues in coordination with supervisor.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Posted and tracked titling transactions and completed month-end accounting reports.
  • Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
  • Maintained regular communications with clients to discuss and resolve issues.
  • Analyzed chain of title and prepared reports outlining title-related matters.
  • Shared findings with attorneys or client representatives with detailed reports.
Education and Training
Expected in
Bachelor of Science: Fine Arts Major
Morgan State University - Baltimore, MD
  • Fair Housing Training - 2021
  • Customer Service Training - 2021
  • Sexual Harrassment Training - 2021

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School Attended

  • Morgan State University

Job Titles Held:

  • Leasing Professional
  • Office Assistant/Substitute Teacher
  • Title Specialist


  • Bachelor of Science

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