, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional known skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
- Issue escalation
- Record keeping
- Application processing
- Sales and marketing aptitude
- Event planning
- Background checks
- Property amenities
- Property tours
- Corporate policies and procedures
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- Lease file audits
- Recruitment and marketing techniques
- Knowledge of leasing and market conditions
- Sales and marketing
- Fair housing mandates
- New construction
- Multi-family property management
- Conflict resolution
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01/2020 to Current Leasing Professional South Oxford Management – Waterbury, CT,
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Checked rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
- Received rent payments and tracked transactions in accounting software.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Created and maintained newsletter to keep residents aware of upcoming events and activities.
- Increased occupancy through dynamic marketing initiatives.
- Inspected outside of property regularly and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Used conflict resolution skills to quickly resolve issues among residents.
11/2019 to 05/2020 Office Assistant/Substitute Teacher Copart – Northfield, OH,
- Corrected student work under supervision of lead teacher.
- Met with teacher and other assistants before students arrived to determine plans for day.
- Supervised class while teacher attended meetings.
- Taught small groups of students in foundational material.
- Modeled activities for students struggling to understand written instructions.
- Created materials for classroom instruction.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Provided one-on-one assistance and tutoring to students requiring additional help.
- Assisted teachers with lesson preparation and curriculum implementation.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Assisted in development screenings to measure students' motor, language, and emotional skills.
01/2002 to 01/2020 Title Specialist Insurance Auto Auctions – City, STATE,
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Assisted attorney in title search operations and checked title issues in coordination with supervisor.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
- Maintained regular communications with clients to discuss and resolve issues.
- Analyzed chain of title and prepared reports outlining title-related matters.
- Shared findings with attorneys or client representatives with detailed reports.
Expected in Bachelor of Science: Fine Arts Major
Morgan State University - Baltimore, MD
GPA:
- Fair Housing Training - 2021
- Customer Service Training - 2021
- Sexual Harrassment Training - 2021
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