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Leasing Professional Resume Example

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LEASING PROFESSIONAL
Professional Summary

Astute property management professional bringing a solid blend of people skills combined with the ability to implement and enforce property rules and regulations. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the apartment industry.

Skills
  • Customer service-focused
  • Fair housing
  • Lease oversight and auditing
  • Tenant Issue Resolution
  • Telephone and email etiquette
  • Application Process Proficiency
  • Financial Reporting
  • Bilingual in English and Spanish
  • Microsoft, Excel, Outlook
  • Yardi, Rentcafe, Bluemoon, Apartment Data, Onesite, & Entrata software knowledge
  • Business processes and procedures
  • Experienced with new construction, luxury apartment buildings
  • Sales Goals
  • Recruiting, Interviewing, and operations management
Achievements
  • CALP (NALP)
  • Certifications: Fair Housing Certification, Leasing 101 Completion, TABC Certification, Food Handlers Certification
  • Consistently maintained delinquency under .04% in a class C property of 330 units
  • Reached my 100K increase for the store's volume and comparable sales percentage in a multimillion dollar store
Work History
Jun 2019 - Apr 2020Leasing ProfessionalMartin Fein Interests Ltd- The Parkway On Westlake - Humble, TX
  • Assisted in developing fresh, crisp content to diversify current promotional options.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Minimized vacancy periods by collaborating with building owners to strategize strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution for customer satisfaction.
  • Verified tenant incomes and other information before accepting lease applications, working closely with Assistant Manager to maintain accuracy.
  • Inspected units before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other services.
  • Created and submitted daily reports and weekly market surveys.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Performed background checks on over 100 apartment applicants.
May 2018 - May 2019Leasing SpecialistFrancis Property Management- The Augusta - Houston, TX
  • Escalated any major issues to property manager for immediate remediation.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Distributed and followed up on tenant renewal notices.
  • Validated rental eligibility by using Francis Property Management's verification process.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Performed background checks on over 100 apartment applicants.
Sep 2016 - Apr 2018Store ManagerJourneys Kidz - The Woodlands, TX
  • Bolstered sales volume by 28% in less than 1 year by implementing 6 selling steps and initiating bi-weekly employee training.
  • Drove branch sales to achieve #1 ranking among 15 district locations during 1st year of being store manager.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Recruited, trained, managed and developed new associates on POS system and key sales tactics to improved process flows.
  • Kept inventories accurate with weekly cycle counts and quarterly audits to identify and resolve variances. Achieved audit excellence in 3rd and 4th quarter.
  • Rotated stock to ensure optimum appeal and minimize shrinkage. This was considered, by many, smallest and hardest stockroom to maintain; managed to transform stockroom into cleanest, neatest stockroom in district.
Oct 2014 - Aug 2016Assistant ManagerSMI Realty- Brookbend Apartments - Houston, TX
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Developed and executed plan to achieve and maintain 98%, or better, rate of occupancy in Class C property.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Promptly responded to tenant complaints and concerns.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained constant balance and accounting of property petty cash account.
  • Completed final move-out walk-throughs with tenants to identify any required repairs and finalize deposit accounting statements.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed monthly close out reports.
Education
High School DiplomaNimitz High School | Houston, TX
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Resume Overview

Companies Worked For:

  • Martin Fein Interests Ltd- The Parkway On Westlake
  • Francis Property Management- The Augusta
  • Journeys Kidz
  • SMI Realty- Brookbend Apartments

School Attended

  • Nimitz High School

Job Titles Held:

  • Leasing Professional
  • Leasing Specialist
  • Store Manager
  • Assistant Manager

Degrees

  • High School Diploma

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